Fernanda Britto Email & Phone Number

State Of São Paulo, Brazil

Supervision of import & export activities of flexitanks and isotanks; Accounts implementation and SLA analysis;Contact with foreign offices and solving problems;Implementing and managing operational KPIs;

São Paulo, São Paulo, Brasil

- Responsible for the Export Department for Flexitanks and Isotanks;- Key Accounts maintenance for Oil & Gas, Food, Chemicals and Lubes sectors;- Handling of end to end export shipments: daily contact with customers and suppliers, HBL/MBL verification; draft issuance to carriers through EDI/Inttra/Carrier website; invoicing;- Visit to key customers in São Paulo and Rio de Janeiro;- Relationship development with terminals in Santos;- Flexitank and Isotank local stock control,… Show more - Responsible for the Export Department for Flexitanks and Isotanks;- Key Accounts maintenance for Oil & Gas, Food, Chemicals and Lubes sectors;- Handling of end to end export shipments: daily contact with customers and suppliers, HBL/MBL verification; draft issuance to carriers through EDI/Inttra/Carrier website; invoicing;- Visit to key customers in São Paulo and Rio de Janeiro;- Relationship development with terminals in Santos;- Flexitank and Isotank local stock control, positioning from other countries as well as countrywide distribution according businesses;- Meetings to present results to top management team;- GP analysis and month-end closing;- Strong participation in the development of SOPs in order to accomplish a successful transition during the period of acquisition by DHL;- Responsible for hiring and training the import team, establishing procedures, workflow and results maintenance. Show less

- Responsible for the Brazil x USA trade lane shipments (Import/Export);- System and operational flow training for new employees;- Weekly meetings with USA team to discuss market situation and action plans;- Equipment and allocation control with warehouse, suppliers and carriers;- Billing out control and responsible to reduce overdue;- GP analysis and month-end closing;- KPI maintenance (above 95%) and monitoring USA team;- Direct contact with US Trucking companies… Show more - Responsible for the Brazil x USA trade lane shipments (Import/Export);- System and operational flow training for new employees;- Weekly meetings with USA team to discuss market situation and action plans;- Equipment and allocation control with warehouse, suppliers and carriers;- Billing out control and responsible to reduce overdue;- GP analysis and month-end closing;- KPI maintenance (above 95%) and monitoring USA team;- Direct contact with US Trucking companies to organize pick-up and delivery, as well the truck availability;- 2 months working in Houston to improve comunication and team cooperation in US trade, training new staff, optimize operational process;- Responsible for supply of Flexitanks, providing solutions and developing new suppliers to avoid lack of units for the US trade, improving customer satisfaction and building a strong relationship with Oil & Gas sector customers;- Procurement assistance negotiating with steamship lines, truck carriers and warehousing in the United States, focused on the most competitive rates, in order to optimize results and increase business volume analysis and invoicing release as well as identifying main players for each sector according each business. Show less

São Paulo E Região, Brasil

Handling of import and export shipment of flexitanks.- Documental Analysis of import documents for manifest in Brazil (MBL and HBL);- Billing and financial analysis of shipments (costs, revenue, gross margin);- Daily contact with origin and destination offices as well as suppliers and customers from the United States;- Booking request, submission of shipping instruction to carriers (via Inttra or EDI);- Schedule and follow up of fitting, cross pumps, loading, positioning of… Show more Handling of import and export shipment of flexitanks.- Documental Analysis of import documents for manifest in Brazil (MBL and HBL);- Billing and financial analysis of shipments (costs, revenue, gross margin);- Daily contact with origin and destination offices as well as suppliers and customers from the United States;- Booking request, submission of shipping instruction to carriers (via Inttra or EDI);- Schedule and follow up of fitting, cross pumps, loading, positioning of flexitanks around the country (Brazil) and delivery instructions. Show less

São Paulo E Região, Brasil

Customer ServiceFormer experience and activities remained in this position along with:- Follow up with origin offices about cargo readiness; import documents approval with client at destination (Brazil) and door delivery;- Documentary Analysis (packing list, invoice, drafts and MBLs/HBLs);- As a support for Sales and Pricing, quote ocean freight and other services (transport, fumigation, packaging) for SPOT and regular shipments;

São Paulo E Região, Brasil

Customer Service- Coordination of key account shipments as well as handling accounts which the company needed to develop partnership and business;- Direct contact with all suppliers involved such as carriers, brokers, internal clients (Sales, Pricing, Billing department and destination offices), warehouses;- Experience handling LCL and FCL shipments, organizing the operation from door to door with all suppliers and needed services (such as International Insurance).- Responsible… Show more Customer Service- Coordination of key account shipments as well as handling accounts which the company needed to develop partnership and business;- Direct contact with all suppliers involved such as carriers, brokers, internal clients (Sales, Pricing, Billing department and destination offices), warehouses;- Experience handling LCL and FCL shipments, organizing the operation from door to door with all suppliers and needed services (such as International Insurance).- Responsible for clients from different areas: dry (general and food grade), auto parts;- Follow up;- Billing and Financial Analysis;- Responsible for providing a high quality service to all clients, with expected approval of at least 90%. Service constantly evaluated through KPIs with customers by key account department. Show less

Summer Course, Mandarin And Chinese Culture

Bachelor'S Degree, International Relations & Business