Fernanda Costa Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brasil

Rio De Janeiro, Rio De Janeiro, Brasil

• Management of a portfolio of selected clients prioritized to transform their HR and T&D strategies into success, impacting the business.• Periodic mapping of new client needs and challenges, developing customized success plans to help the client maximize delivered value.• Generating valuable insights to guide strategic discussions, acting consultatively throughout the partnership lifecycle, and aiding in the retention and expansion of CK’s customer base by maintaining an appropriate level of customer health and satisfaction.• Meticulous analysis of key performance indicators and benchmarks to identify trends and create robust, metric-based strategies.• Continuous updates regarding best practices and market trends, ensuring that clients have access to this information for designing more effective solutions.• Driving adoption of CK products through frequent communication with various stakeholder levels and creating personalized training and engagement plans.• Conducting Executive Business Reviews (EBRs) with strategic stakeholders to track partnership progress, review goals, and co-create action plans that continue to meet departmental and business needs.• Internal representation of customer voice, conveying feedback and insights to the Product team to guide future improvements and innovations.• Supporting clients in building their success stories with CK, promoting and participating in awards.• Assisting Account Executives and Solution Consultants in designing personalized strategic solutions for prospects and clients.• Collaborating with BU leadership to align global processes with local requirements.

Rio De Janeiro E Região, Brasil

Educational consultant and project manager in clients such as: ICN (Itaguaí Construções Navais), Grupo Soma, Ocean Pact, Finep, Supergasbras, Servier, Senar, Jasmine Alimentos, Rumo Logística, Hidrovias do Brasil, IRB RE, Transptero, Itaú Social, Sotreq, CNC (Confederação Nacional do Comércio de Bens, Serviços e Turismo), Hospital Care, Vibra Energia and others.1. Management and development of a portfolio of projects:1.1 Identification of opportunities for new projects in existing accounts. 1.2 Participation in the definition of the implementation strategy and associated services of each project.2. Project Management: 2.1 Solution design and project implementation 2.2 Formalization of the project plan and specification document for each deliverable. 2.3 Planning of training programs, training paths, training courses and Learning Channels/Networks/Communities. 2.4 Conducting workshops to define indicators and targets, recognition and incentive campaigns with gamification, social learning, technical and functional specifications of the LMS/LXP and design of the information architecture and layout of the LMS/LXP2.5 Design of the communication and messaging plan to launch and sustain the platform and its contents. 2.6 Quality check and term of acceptance (internal and customer) of deliveries. 3. Launch and follow-up of the project: 3.1 Conduction and management of projects based on the performance indicators defined with the client and formalized in the scope note. 3.2 Preparation and conduction of management and project committees with clients in order to design, align on strategy and news and design action plans based on the analysis of data and indicators segmented by audiences. 4. Participation in pre-sales processes:4.1 Design of pre-sales solutions for prospects to support account managers. 4.2 Preparation and conduction of presentations and demonstrations for prospects.

• Establishment of the department with the goal of supporting sales of the enterprise resource planning (ERP) system.• Process design and selection of methodologies for the department.• Creation of an integrated Learning Management System (LMS) environment connected with the systems.• Development of comprehensive model documentation for the department.• Project and team management.• Design of educational strategy and instructional design for online and in-person training, including over 15 video lectures, comic stories, and 25 system manuals and help guides.• Creation of institutional and marketing materials (websites, videos, brochures, presentations, etc.).These activities encompass a wide range of responsibilities related to managing processes, learning, people and documentation within the organization.

• Reducing the number of workplace accidents in Vale operations by compiling norms and procedures into dynamic and engaging online training specific to roles involving risk.• Reducing costs and training time for Vale employees across Brazil during the adoption of the new corporate management system at the time – SAP – through online training with system simulations developed using the SPP tool.• Dispelling negative myths about Coca-Cola products through change management and communication strategies, focusing on engaging company employees and their families to become brand advocates.• Developing strategic proposals for Brookfield, aiming to reduce learning gaps and improve employee performance through competency mapping, educational reference development, change management, and implementation of the five levels of education assessment.• Creating educational strategies for both formal and informal learning for various clients (including hotsites, communities of practice, tutoring, technical training paths, e-learning, videolearning, storytelling, and business games).• Supporting the Pre-Sales department in the educational strategy aspect of proposals.• Acting as a project focal point, developing comprehensive model documentation, making strategic decisions, and supporting coordination in the Development of a team with approximately 20 people.

• Cost reduction and increased enrollment and reach in the MBA and CBA programs on Project Management at IBMEC, transforming them into online courses.• Increased sales of products/services and reduced customer complaints through training for sales representatives from Sulamérica, TIM, and OI.• Elevated satisfaction level of Vale’s online induction training path for all new employees in Brazil, enhancing essential basic knowledge about the company by replacing traditional training with an engaging 3D game experience.• Enhanced effectiveness and satisfaction of in-person training for Vale, achieved through more robust, relevant, and fun training proposals.

• Participation in the viralization and development of the website www.milkshakecarente.com.br – Winner of the Website of the Year Grand Prix at the 26th Prêmio Colunistas – Bob’s.• Involvement in Buzz Marketing strategies for My Movies, Estácio de Sá (SP), Oi (Bloqueio Não), Suvinil, Coca-Cola (i9 Hidrotônico), and Hopi Hari (Horror Time).• Contributing to brand communication and positioning strategies for My Movies, Oi (arrival in São Paulo), Estácio de Sá (São Paulo and Rio de Janeiro – EAD), Brasil Broker, RJZ Cyrela, BrT, Instituto Socioambiental (ISA), Suvinil and Infoglobo.• Participating in new product launch strategies for Bob’s, Suvinil, The Coca-Cola Company, Oi and Estácio de Sá.• Engaging in qualitative and quantitative research across all online clients.• Creating reference cases and benchmarks.• Managing the Buzz Marketing team

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Bachelor Degree, Languages - Portuguese/Literature

Activities and Societies: Project in Portuguese Language, involving, among other activities (teaching classes, cultural tour, debates.

Education record

Education record