Fernanda Costa Email & Phone Number

São Paulo, Brasil

Facilities service management ensuring that customer demands are fully met;, including:· Management of activities and teams: security, reception, janitorial, maintenance, cleaning and conservation, Fire Protection, Finance & Business, EHS and ESG demands, and other related services seeking efficiency to ensure contractual compliance and internal policies;· Budget control, deviations and forecasts;· Management of purchasing, payments,carrying out BIDs with negotiation and selection of service providers, aiming for the best cost-benefit and delivery time;· Mobility and travel management;· Development, implementation and management of projects;· Management of corporate services in the commercial area ensuring that customer demands are fully met;· Management of Hard Service activities, focusing on the project to adapt the office to the new layout;· Identification of gaps in existing processes ensuring the application of related corrective measures;· Responsible for site/entity compliance with local laws, Boeing policies and procedures.· Development and execute integrated organizational plans, policies and procedures and guides the development of business and technical strategies, goals and objectives.

São Paulo, Brasil

Assist Field Service Representative in providing daily support to assigned airlines.· Provide on-the-job training to airlines, assist in implementing projects to improve airline reliability, respond to customer inquiries based on personal knowledge and support from team leader. · Maximize customer satisfaction with Boeing products and services; may work with customer at any level.· Coordination: Visits of Boeing employees engaged in accomplishing work with the customer. · Airline visits to Boeing home office organizations such as Airline Support. Appointments, meetings, schedules, and business travel. Security clearances to support Boeing visitors. Special events (world tours, regional meetings, conferences, etc.). Arrangements for visitors, including temporary office space if need.· Operational support: Assist team leader in managing the workflow at the base. Stay current with Boeing communication tools. · Propose changes and improvements to existing office procedures to the team leader and ensure incorporation into the Base Procedures Manual. · Ensure the security of Government-classified and Company-sensitive or proprietary information. Assist the assigned team leader to ensure that the base operates in compliance with Boeing and Field Service policies and procedures. · Train other office personnel and give support and guidance to temporary or new Representative and Associates. · Attend and participate in staff meetings; attend meetings or conferences to translate when needed. Provide language assistance to clarify issues between Boeing and customers. · Gather information and proof read documents to ensure accuracy. Negotiate and enter into office-related business discussions (office supplies, furniture, equipment, hotel rate, etc.). Assist other base staff with expenses, travel, and other data recording and processing.

São Paulo Area, Brazil

· Work directly with Communications Director in all Communication/Marketing strategy from Boeing Latin America.· Work directly with service providers in order to negotiate/organize Boeing events in Brazil. · Member of the Wellbeing and Safety Boeing worldwide program· Conducted routine review of the facility to identify items requiring servicing or repair. · Ordered office supplies including maintaining general office and office equipment supplies. · Supported on safety and security procedures related to the office.· Supported procurement agent at local site in negotiating vendor costs and in coordinating and organizing activities. · Ensured office administrative operations were in compliance with government laws and regulations, company policies, and professional standards· Coordinated domestic and international business travel arrangements. Filled of expense reports & reconciliation of payments to corporate credit card charges to ensure timely and accurate reimbursement

São Paulo Area, Brazil

· Brazil Trade Events and Logistics Coordinator, responsible for logistical arrangements such as: hotels, venue rentals, airport expediter services, transportation requirements and interpretation services. · Internship program coordinator: Curriculum screen, interviews, background check and contracts. · General assistance to internal users on subjects related to corporate travel, especially resolving conflicts about Travel Policies and procedures, explaining those procedures to travelers and the TMC staff. · Administered all procurement activities at the Department of Commerce. Reviewed the Commerce procurement requests for completeness and the necessary technical information. Estimated probable cost and identified financial accounts to which purchases are to be charged. Prepared purchase orders and contacted vendors or suppliers to negotiate prices, forms of payment and specifications. Followed up on purchase orders to ensure proper routing and delivery.· Works in the preparation of Brazil annual budget submission. Compiles data from all posts for the submission of the annual budget, such as residential lease information, estimated residential maintenance costs, costs of trips, and education allowance costs. · Brazil Property Inventory Coordinator. Responsible for conducting an annual physical inventory. As a Property Custodian is responsible to report and justify any discrepancies including missing items. Responsible for entering property inventory items in system used worldwide by US Dept of Commerce and for keeping the property inventory system updated. Value of property handled is: $ 615.000 São Paulo equipment and $ 250.000 other posts equipment. · Is the timekeeper for São Paulo Local employees and for all Foreign Service Officers in Brazil. Responsible to reconcile the annual leave and sick leave balances of all staff.

Master’S Degree, Business Administration And Management, General

Accounting