Fernanda Guedes Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Responsible for managing and ensuring product quality, addressing warranty claims and conducting failure analysis.Key responsibilities:- Investigated and assessed returned products with complaints, identifying the root causes of failures.- Documented data on defective products and produced detailed reports for the quality team.- Collaborated with production, engineering, and quality teams to implement effective improvements.- Maintained regular communication with customers to resolve issues and enhance their satisfaction.

Adelaide, South Australia, Australia

Responsible for managing received funds and granting credit to clients, ensuring compliance with the company's financial policies.Key responsibilities: - Managed received funds and granted credit to customers, ensuring compliance with the company's financial policies.- Conducted credit score analyses to evaluate the viability and risk associated with each client.- Collaborated with sales and collections teams to optimise cash flow, implementing efficient financial control processes and proposing continuous improvements to maximise the organisation's results.

Adelaide, South Australia, Australia

Responsible for providing assistance with the warehouse's daily demands in terms of inventory and logistics.Key responsibilities: - Assisted in daily warehouse operations. - Received and inspected goods for quality and completeness, organising stock and ensuring efficient storage. - Prepared items for delivery by scanning codes, verifying addresses, performing quality checks, weighing products, printing shipping labels, and packaging. - Recorded and reported product returns to maintain inventory accuracy.

São Paulo, São Paulo, Brasil

Responsible for managing teams and results of the offboarding operation for landlords and tenants of properties rented through the platform.Key responsibilities: - Monitored and analysed customer experience and retention performance metrics, identifying areas for improvement in operational processes, implementing new procedures to enhance efficiency and productivity.- Managed special projects from initiation to completion, engaging with product, planning, design and sales teams, through project management methodologies (Gantt, Kaizen and design thinking), ensuring delivery on time and within budget.- Communicated operational goals, updates and challenges to stakeholders in weekly and monthly committees- Monitored expenses and ensure adherence to budgetary constraints, focusing in headcount and variable costs- Led, mentored, and developed an internal team of 60+ employees and external of 200+ members- Managed outsourced team focused on customer service on a daily basis

São Paulo, São Paulo, Brasil

Responsible for managing teams and results of the closing operation for buyers and sellers of properties purchased through the platform.Key responsibilities: - Managed the team and results from three teams in the real estate sales process: the team responsible for assisting buyers and sellers, the team tasked with handling mortgages for buyers, and the team that managed the notaries providing services to clients.- Monitored operational performance indicators with an emphasis on efficiency - focusing on productivity, cost, and service levels - while also enhancing customer experience through metrics such as CSAT and NPS.- Managed project committees collaborating with marketing and strategy teams to enhance and evolve the business model.- Led, mentored, and developed a team of 3 coordinators, 12 leaders and more than 120 employees

Jaguariúna, São Paulo, Brasil

Responsible for the team and results of the Spot Purchasing and Contracts Operations in South America Zone (Argentina, Bolivia, Brazil, Chile, Paraguay and Uruguay).Key responsibilities: - Led the spot purchasing and contracts team for the South America Zone, with orders up to 100,000 USD, focusing on ensuring favourable negotiations, high service levels, and timely delivery.- Mentored and developed 17 purchasing professionals, consisting of 5 specialists and 12 analysts.- Managed and daily monitoring of the operational performance indicators, including the value saved in negotiations, response time to internal customers, percentage of automatic orders, and NPS- Developed projects in collaboration with product teams, focusing on automating procurement processes to reduce operational effort, time spent and team size.

Jaguariúna, São Paulo, Brasil

Responsible for research, results and projects to improve the experience of Procurement customers in South America Zone.Key responsibilities: - Created and maintained a customer database for sending satisfaction surveys.- Utilised the NPS methodology to report results in monthly committees.- Implemented projects in collaboration with product teams to enhance the customer experience in the procurement process.- Developed and executed action plans and key projects to address customer pain points, aiming for continuous improvement and simplification.- Prepared and distributed internal communications for stakeholders and clients, aimed at increasing visibility for procurement initiatives.- Established recurring committees to listen to customers and ensure their concerns were addressed.- Management of critical cases with the responsible teams.

São Paulo E Região, Brasil

Responsible for purchasing materials and indirect services for South America Zone.Key responsibilities: - Executed spot purchases up to $100,000 for Chile, Paraguay, Bolivia, Argentina, and Uruguay, ensuring strict adherence to procurement policies and procedures.- Negotiated competitive pricing and contract terms with suppliers to secure advantageous agreements that aligned with the company’s objectives.- Collaborated closely with internal stakeholders from factories, distribution centres and HQs, including finance, operations, and logistics teams.- Analysed procurement data to uncover opportunities for cost savings and process enhancements.- Prepared and delivered detailed weekly reports on purchasing activities and performance metrics.

São Paulo, Brasil

Rotational training in breweries, DCCs and HQ.Key responsibilities: - Participated in rotations across different departments, including Sales, Marketing, Supply Chain, and Operations, to gain a holistic view of the business.- Led and contributed to strategic projects in Procurement that drove business improvement, focusing on areas such as efficiency, cost reduction, and sustainability.- Worked closely with diverse teams to implement initiatives and foster a collaborative culture.- Received guidance from experienced leaders in Procurement to support professional development and career progression.

São Paulo, São Paulo, Brasil

Responsible for supporting sustainability initiatives and projects, especially Água Ama (Brazil's first social business).Key responsibilities:- Developed indicators to support the selection and management of water access projects in the Brazilian semi-arid region.- Assisted in communication and marketing actions for Água Ama with the marketing and sales teams.- Built a sales database and monitored indicators.- Provided support for other initiatives and projects focused on watershed conservation, solid waste management, and smart alcohol consumption.