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Fernanda Henrique Oliveira is listed as Conversational AI | VUI | Chatbots | Prompt Engineering | Digital Channels | Customer Service at Fullscript, a company with 256 employees, based in Oshawa, Ontario, Canada. AeroLeads shows a work email signal at fullscript.com and a matched LinkedIn profile for Fernanda Henrique Oliveira.
Fernanda Henrique Oliveira previously worked as AI Conversation Specialist at Fullscript and Project Manager | Digital Channels Coordinator at Banco Bv. Fernanda Henrique Oliveira holds Graduate Certificate, Artificial Intelligence Analysis, Design And Implementation from Durham College.
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As an AI Conversation Specialist at Fullscript, I design, build, and manage chatbot projects that enhance the customer experience and satisfaction of the leading online platform for integrative health. With a graduate certificate in Artificial Intelligence Analysis, Design, and Implementation, I have the skills and knowledge to create Conversational AI solutions that are effective, engaging, and ethical.With over 10 years of experience in customer service, digital channels strategy, and agile frameworks, I have led and collaborated with cross-functional teams to deliver innovative and impactful products and services. I have won an award for the best chatbot in Brazil in 2019, and I have successfully implemented chatbot and voice solutions for multiple industries, such as banking, telco, loyalty, and health. I am passionate about using AI to improve the lives and well-being of people and communities.
Listed skills include Marketing Digital, Marketing, Publicidade, Digital Strategy, and 21 others.
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Ottawa, Ontario, Canada
Project manager of the Automated Support team (Chatbots and IVR).Responsibilities:- Product Management: OKRs definition for the Fullscript and Emerson Ecologics chatbots, Roadmap definition, and Backlog prioritization- Chatbots design and development: design and development of transactional (API) and informational chatbot flows on Ada- Executive reports.
São Paulo E Região, Brasil
Project manager of the following agile teams: Digital Customer Service (Chatbots), Self Service (logged areas of the website and app) and Institutional website (open areas of the bank website and app).Responsibilities:- Product Management: product strategy and OKRs for squads, roadmap, quarterly defence of projects for company directors and CEO (shark tank.
Barueri, São Paulo
Product Owner of Digital Service channels (Chatbots, IVR, Whatsapp).Responsibilities:- Product Management: strategy and OKRs of the Digital Service squads, roadmap, product backlog, agile ceremonies, stakeholders communication, monthly defence of projects for the CEO - People Management: Chatbot's UX writers management- Metrics: KPIs results and dashboard.
São Paulo, São Paulo
Project leader specialized in the digital experience of artificial intelligence projects, such as IVR, Chatbots, and Virtual Assistants. Responsibilities:- Chatbots consultant for B2B clients: diagnosis, planning, restructuring, implementation and monitoring of results of projects in the area- People Management: Chabot’s UX Writers team- Design Thinking.
São Paulo
Professional specialized in Customer Experience through developing the best practices of digital conversation in the IVR (Interactive Voice Respond) and Chatbot channels, using NLP (Natural Language Processing).Responsibilities:- Chatbots consultant for B2B clients: diagnosis, planning, restructuring, implementation and monitoring of results of projects in.
Alphaville
Coordination of the team that serves the company's digital platforms through points of contact with the customer: website, chats and social media.Responsibilities:- People Management: Backoffice and Digital Customer Service teams management- Projects Sponsor: sponsor of projects in the area involving CRM (Customer Relationship Management) and its.
Avenida Paulista, 402
Product Owner of digital projects in the area: Price simulator, institutional website and social media.Responsibilities:- Product roadmap - Development and management of Product Backlog- Sprints coordination and planning- Management of the digital agency agile team
Other employees you can reach at fullscript.com. View company contacts for 256 employees →
Grace Odoko
Colleague at Fullscript
Canada, Canada
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CM
Chris Mitchell
Colleague at Fullscript
Halton Hills, Ontario, Canada, Canada
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DS
Dana Skrypnyk
Colleague at Fullscript
London, Ontario, Canada, Canada
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SJ
Siobhán James
Colleague at Fullscript
Greater Ottawa Metropolitan Area, Canada
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Mikayla Cunningham
Colleague at Fullscript
Ottawa, Ontario, Canada, Canada
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JR
Jesus Rodriguez-Pacheco
Colleague at Fullscript
Ottawa, Ontario, Canada, Canada
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AK
Annie K.
Colleague at Fullscript
Hamilton, Ontario, Canada, Canada
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JB
Johanne Beattie
Colleague at Fullscript
Canada, Canada
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CM
Chris Marquez
Colleague at Fullscript
Phoenix, Arizona, United States, United States
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MK
Michael K.
Colleague at Fullscript
Jacksonville, Florida, United States, United States
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With a focus on enterprise AI, including both off-the-shelf solutions and proprietary AI, this program – the first and only graduate.
Quick answers generated from the profile data available on this page.
Fernanda Henrique Oliveira works for Fullscript.
Fernanda Henrique Oliveira is listed as Conversational AI | VUI | Chatbots | Prompt Engineering | Digital Channels | Customer Service at Fullscript.
AeroLeads has found 1 work email signal at @fullscript.com for Fernanda Henrique Oliveira at Fullscript.
Fernanda Henrique Oliveira is based in Oshawa, Ontario, Canada while working with Fullscript.
Fernanda Henrique Oliveira has worked for Fullscript, Banco Bv, Livelo Brasil, Everis, and Mutant Br.
Fernanda Henrique Oliveira's colleagues at Fullscript include Grace Odoko, Chris Mitchell, Dana Skrypnyk, Siobhán James, and Mikayla Cunningham.
You can use AeroLeads to view verified contact signals for Fernanda Henrique Oliveira at Fullscript, including work email, phone, and LinkedIn data when available.
Fernanda Henrique Oliveira holds Graduate Certificate, Artificial Intelligence Analysis, Design And Implementation from Durham College.
Fernanda Henrique Oliveira is listed with skills including Marketing Digital, Marketing, Publicidade, Digital Strategy, Advertising, Marketing Online, Digital Marketing, and Publicidade Online.
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