As a Customer Service Representative at Pinnacle, I manage customer interactions, resolve issues, and ensure high levels of satisfaction across various channels. - Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested. - Research solutions to customer issues and interact with various department to resolve customer issues. - Escalate unresolved problems in accordance with establish… Show more As a Customer Service Representative at Pinnacle, I manage customer interactions, resolve issues, and ensure high levels of satisfaction across various channels. - Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested. - Research solutions to customer issues and interact with various department to resolve customer issues. - Escalate unresolved problems in accordance with establish policy procedures and protocols. - Assistance with special Customer Services projects, VIP team and Reclame AQUI inquiries. Show less

As an Executive Assistant at Easy School of Languages, I provide comprehensive administrative support to the executive team, ensuring smooth daily operations and facilitating effective communication within the organization.- Managed the entire booking process, from initial inquiries to final course enrollments for international students.- Handled communication with students, providing course information, pricing details, and class schedules via email, phone, and in-person.-… Show more As an Executive Assistant at Easy School of Languages, I provide comprehensive administrative support to the executive team, ensuring smooth daily operations and facilitating effective communication within the organization.- Managed the entire booking process, from initial inquiries to final course enrollments for international students.- Handled communication with students, providing course information, pricing details, and class schedules via email, phone, and in-person.- Assisted students in selecting the most appropriate language courses based on their proficiency levels and learning goals.- Processed payments, issued invoices, and maintained accurate records of bookings, cancellations, and class changes.- Adaptable in managing last-minute booking changes and cancellations while ensuring high levels of student satisfaction. Show less

As an Operations Clerk at Classic Group, I managed inventory, processed orders, and supported daily operations to ensure the seamless flow of high-value products from warehouse to customer.- Inputting all data in the system and creating stock cards for new items. - Contacting and maintaining good relations with suppliers for any necessary information. - Analysing price of materials to establish daily exchange rates for the Group’s outlets and for the pricing department… Show more As an Operations Clerk at Classic Group, I managed inventory, processed orders, and supported daily operations to ensure the seamless flow of high-value products from warehouse to customer.- Inputting all data in the system and creating stock cards for new items. - Contacting and maintaining good relations with suppliers for any necessary information. - Analysing price of materials to establish daily exchange rates for the Group’s outlets and for the pricing department. Overseeing price updates and carrying out manual adjustments across outlets. - Logging in all incoming and outgoing shipments in company software to track processes and shipments. - Assisting in the preparation and packing of all outgoing goods according to company’s export policy and procedure, as well as overseeing and preparing the necessary documentation for pickups and returns. Show less

As a Sales Associate at Classic Group, I provide expert guidance to customers, driving sales and enhancing the overall shopping experience with personalized service and in-depth product knowledge.- Cultivated relationships with high-value customers, offering tailored product recommendations based on their unique preferences and lifestyle.- Maintained an in-depth knowledge of the company’s jewelry collections, including gemstones, metals, and design trends, to effectively advise… Show more As a Sales Associate at Classic Group, I provide expert guidance to customers, driving sales and enhancing the overall shopping experience with personalized service and in-depth product knowledge.- Cultivated relationships with high-value customers, offering tailored product recommendations based on their unique preferences and lifestyle.- Maintained an in-depth knowledge of the company’s jewelry collections, including gemstones, metals, and design trends, to effectively advise customers.- Assisted customers through the entire sales process, from product selection to final purchase, ensuring a seamless and enjoyable shopping experience.- Processed transactions, handled payments, and managed returns and exchanges with accuracy and professionalism.- Collaborated with the sales team to achieve monthly sales targets and contribute to the store’s overall success. Show less

As a Sales Assistant at More Souvenir Shop, I provide friendly and knowledgeable service to tourists, helping them find the perfect mementos while supporting the smooth operation of the store.- Engaged with customers, especially tourists, to understand their preferences and recommend suitable souvenirs and gifts.- Provided detailed information about the shop’s products, including local crafts, memorabilia, and specialty items, to enhance the customer experience.- Assisted… Show more As a Sales Assistant at More Souvenir Shop, I provide friendly and knowledgeable service to tourists, helping them find the perfect mementos while supporting the smooth operation of the store.- Engaged with customers, especially tourists, to understand their preferences and recommend suitable souvenirs and gifts.- Provided detailed information about the shop’s products, including local crafts, memorabilia, and specialty items, to enhance the customer experience.- Assisted customers with their purchases, processing transactions accurately and efficiently, and handling any returns or exchanges.- Helped maintain attractive and organized displays, ensuring that the shop was visually appealing and merchandise was well-stocked.- Monitored inventory levels, restocking items as needed, and assisted with receiving and unpacking new shipments. Show less