María Fernanda Noguera Email & Phone Number

● Offer outstanding customer service to customers and merchants.● Interpret and analyze customers and merchants inquiries swiftly to determine their needs.● Pay attention to customers’ interests and display sympathy.● Satisfy customers and merchants needs by adhering to laid down procedures, policies and practices.● Provide satisfactory solutions to customers and merchants complaints with little to none escalations.● Provide ideas on methods of upgrading customer service procedures and practices to enhance productivity.● Take active part in activities that enhance client satisfaction and accomplishments of business objectives.● Demonstrate wide knowledge of company’s products.

Florida, United States

● Manages product or service issues that customers have with the workforce technology solutions via phone and email within the company’s service level agreement requirements.● Clarifies the customer’s need, determines the cause of the issue, selects and articulates the best solution, expediting correction or adjustment if needed, and follows up to ensure resolution of issues to the customers satisfaction.● Accurately records issues and responses for each customer.● Maintains customer and department records by updating account information invarious systems.● Sustains third party support agreements by following processes that are in place for specific clients.● Meets and maintains acceptable performance levels on department and customer-focused key performance indicators (KPI’s).● Assists with all functions within the department which may include data-entry projects, incoming and outgoing phone calls and emails, researching technology issues and providing resolutions, accurately answering customer questions, and all other tasks as assigned by the department manager.● Monitors dashboard for tickets assigned to the queue and process as assigned.● Determines source of errors by reviewing procedures and actions taken by user(s).● Walks users through performing diagnostic procedures.● HIPAA Certification.