Marcus Cano-Hawkins Email & Phone Number

Remote

Collaborate with the Risk department to ensure invoices are approved in a timely manner and adhere to compliance guidelines as well as collecting all necessary documentation.Collaborate cross-functionally with other Credit Key teams to analyze, assess and resolve complex customer issuesAnalyze and report product issues to our Engineering and Development teamsCall prospective merchants and be comfortable pitching the services that Credit Key offers our borrowers

Phoenix, Arizona, United States

2 major duty categoriesHigh level production/Production QA- -Supervisory access to agent call and production statistics Utilized trend data to create sub-sets for efficient high volume production allowing our small team(5 members) to contribute consistently 25% of converted personal loan production/verification as well as 25% in-house QA to ensure proper loan verification . Process Improvement- Worked with employees of all levels for qualitative process improvement all channels(email,helpdesk,) Met weekly with supervisor , and bi-weekly with department manager and director to brainstorm ,create solutions E.G. Simplified workflows, identified and assisted in resolving policy procedure error etc.

Outsourcing call center. Worked for Ring and Shutterfly programs

Greater Denver Area

Bachelor Of Science - Bs, Animal Physiology

Bachelor'S Degree, Political Science And Government