Fernanda Menezes Email & Phone Number

Cajamar, São Paulo, Brasil

Responsável por acompanhar indicador de ausência, atendimento aos associados, atualização dos mecanismos que são de suma importância para acompanhamento e identificação de potenciais problemas operacionais que podem ser resolvidos/melhorados incluindo: melhorias no ambiente de trabalho, no dia a dia do associado, nas ações de engajamento e no desenvolvimento pessoal/profissional dos associados ouvindo-os sempre e tratando cada caso de forma única de acordo com cada necessidade e garantindo conversas individuais e em grupo para entendimento de possíveis necessidades operacionais.Responsável por garantir que as ações de engajamento definidas sejam executadas nas datas firmadas podendo envolver compras, contato com fornecedores, definição de locais seguros para possíveis eventos, decoração e divulgação das ações. Responsável pela criação de logins, liberações e onboarding de novos funcionários, trazendo informações importantes sobre regras gerais, cultura, missão, visão e valores da empresa.Responsável por estar sempre com olhar atento para possíveis necessidades e situações de conflitos operacionais para atuar de acordo com cada situação. Responsável pelo acompanhamento da validade de contratos temporários e pelo processo de efetivação de funcionários através do sistema UNICO, mantendo contato ativo e efetivo com os associados para possíveis dúvidas/necessidades que possam surgir.

Jundiaí, São Paulo, Brazil

I was responsible for delegating activities of the day, monitor and ensure deliveries within the stipulated SLA, apply feedback, monitor and ensure delivery of results of billing indicators such as: quality, productivity and TMA of inbound and outbound calls. Validate operational performance reports, campaign reports and productivity, ensuring that all information such as employee registrations, results, tasks and volumes are correct, validate the billing of the area, set up presentations to Results Committees, ensure active and effective communication with the team and the client, develop process improvements and develop people.

Jundiaí, São Paulo, Brazil

I was responsible for triggering the representatives of companies to communicate and support systemic migration, consolidate all statuses and follow up what was necessary until resolution. Assembly and sending of reports to managers for follow-up, support in migrations of Service View systems, B2K, Customer Portals, supporting validations and presentations of processes and training of people if necessary. Monitoring of SLA, Validation of Reports and Billing of the Area and active participation in meetings with the client to solve problem situations or answer questions of processes.

Jundiaí, São Paulo, Brazil

Responsible for the treatment of Electronic Files based on analysis of Reports extracted from the Multicold Platform, analyzes aimed at reconciling values and batch release for adjustments and corrections to effect the transmission of reports to companies, delegate the demands to the team, monitor and ensure the delivery of the SLA. Apply process improvements and training to improve team performance. Validate Operational Productivity reports, assemble presentations and support the team and leadership with questions and various activities.

Jundiaí, São Paulo, Brazil

I was a Financial Adjustments Analyst. Responsible for the analysis of invoices of credit cards Individual, invoice recalculations, adjustments via monetary lot in the Mainframe system, conference of adjustments and follow-up in Follow-up for confirmation after the systemic batch. Responsible for the analysis and recalculation of statements and requests for monetary adjustment of prepaid card Transport, acting in the launch of adjustments via monetary lot or Transport Portal, cash out treatment and confirmation of adjustments to credit and debit to support the final reconciliation of the Accounting team.

Responsible for Customer Service of Credit Card for financial maintenance / registration or support in customer doubts, negotiating and retaining the customer to maintain the relationship with the bank. Responsible for Customer Service of Prepaid Card (Transportation), service to Bearer, Carriers and Managers, for financial / registration maintenance or support in process doubts.

Graduação, Gestão De Recursos Humanos

Curso, Excel Avançado

Curso, Inglês

Técnico, Clinical/Medical Laboratory Technician

Curso, Ingles

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