Fernanda Viana Email & Phone Number

São Paulo, Brazil

Prague, Czechia

- Responsible for customer´s project management (86 clientes total)- Meetings conducted with managers, coordinator, C-levels- Management of clients from various industries- Ensure the clients use RD platforms (CRM, marketing automation) at it´s full potential- Net Revenue Churn is the main KPI, so I´m responsible for upsell, cross-sell and renewal.- Also.

- Responsible for a strategic High Potential Clients portfolio with a focus on retention and expansion- Customers´ main point of contact (~ 120 clients)- Responsible to ensure that customer success is achieved with the usage of RD Station Marketing- Conduct meetings focused on digital marketing, data analysis, and strategy optmization - Work with metrics.

- Native English speaking teacher- Technical proficiency assessment of candidates in selection processes;- Monthly actions to boost the student’s engagement and learning potential;

Belo Horizonte, Minas Gerais, Brazil

- Lead clients through the discovery and prioritization their strategic sales/support initiatives- Map initiatives to technical chatbot workflows and suggested messaging content- Structured the first process cadences (rituals) of the customer success department- Guided technical team members in the creation of an internal PowerBI dashboard to monitor key.

Belo Horizonte, Minas Gerais, Brazil

- Responsible for a client base of R$ 1.484.068,92 in annual recurring revenue, (35 clients)- Presented content marketing strategies to clients on a biweekly basis- 97% retention of my client's over period of 14 months- 100,98% above goal 4/14 months- 2 times "Quota crusher," (highest contract expansion percentage achieved in the company)- Worked with a.

Belo Horizonte, Minas Gerais, Brazil

- Hired to structure the inbound and outbound sales processes based on experience at Rock Content- Created the email content and triggers for all stages of the marketing and sales funnel

Belo Horizonte, Minas Gerais, Brazil

- Responsible for executing a consultative sale and teaching sales best practices to BDR's- Uncovered pain points and educated leads on the key drivers of a content marketing strategy- Designed and presented the ideal strategy to each customer- Engaged stakeholders and overcame objections during the decision process

Belo Horizonte Area, Brazil

- Helped structure the BDR process - Built lead scoring criterias and automated email flows- Exceeded monthly goals and was promoted to sales representative

Belo Horizonte Area, Brazil

Bachelor'S Degree, Industrial Engineering

Project Management

Activities and Societies: Project, program and portfolio fundamentals. Success factors in project management. Characteristics and.

Bachelor Of Architecture (Barch), Architecture And Urbanism

- 6 semesters