Chantal Fernandes Email & Phone Number

Bangkok, Bangkok City, Thailand

As a Representative of the British Government in Phuket, I serve as a liaison between Phuket authorities and the British Embassy, cultivating strong relationships with the Phuket Governor, Police Commander, Immigration Officials, and local community leaders.The key responsibilities I have fulfilled:🔹 Successfully monitor local political, economic, and social developments, providing regular updates and analysis to relevant government agencies and stakeholders.🔹 Providing consular assistance and support to British nationals residing or traveling in the region, including helping with emergencies and facilitating communication with local authorities.🔹 Organize public diplomacy activities to promote British policies, values, and initiatives through public events, interviews, and outreach programs.

Thailand

Elite Havens is Asia's top high-end holiday rental company, with over 300 luxury properties in various locations and plans for further expansion.The key responsibilities I fulfilled:🔹 Directed brand optimization efforts for Elite Haven, meticulously crafting and refining the brand identity to deeply resonate with our target demographics. Evaluated branding options to ensure alignment with company objectives and market positioning, resulting in enhanced brand recognition and market presence.🔹 Successfully enhanced guest journey experiences across multiple touchpoints, including website, reservations, concierge services, guest arrival, in-house amenities, and post-stay follow-up.🔹 Identified and addressed management challenges within Bali, Samui, and Phuket, developing innovative solutions to optimize operations.🔹 Ensured that standard operating procedures (SOPs) were wed and integrated across 3 destinations, guaranteeing consistent and excellent service delivery.

Asia

ÀNI Private Resorts offers exclusive retreats in beautiful, remote locations worldwide. The organization also supports the non-profit ÀNI Art Academies, which provides arts education and opportunities in developing nations. Founded in 2010 by philanthropist Tim Reynolds, NI Art Academies is a global leader in the field.Initially contracted to consult on the launch of a high-end luxury boutique private resort on a Thai island, subsequently promoted to a full-time position within 3 months.The key responsibilities I fulfilled:🔹 Successfully launched the 3rd private resort in Sri Lanka in 2015 & another in the Dominican Republic in 2017, expanding the brand’s footprint. Directed all facets of resort operations, ensuring smooth and luxurious guest experiences.🔹 Oversaw operations across 4 properties, ensuring a consistent service quality and operational excellence standard.🔹 Developed and analyzed comprehensive budgets & forecasts to maintain financial health and support strategic decision-making.🔹 Strategically recruited, assembled, and coached a top-notch team to exceed exacting standards of luxury, cultivating a culture of exceptional service and excellence.🔹 Skillfully acquired top-notch operational equipment for every department, guaranteeing smooth operations and delighting our guests.🔹 Designed and executed adept guest experience strategies, incorporating personalized touches in food & beverage, housekeeping, and spa services.

Phuket, Thailand

Kata Rocks presents an exclusive array of 34 luxurious oceanfront Sky Pool Villas on the sought-after west coast of Phuket at Kata Beach.The key responsibilities I fulfilled:🔹 Directed award-winning luxury boutique resort development from inception to launch, earning industry acclaim and recognition.🔹 Oversaw all resort operations, ensuring seamless coordination and exceptional guest experiences across a wide range of amenities and services; implemented strict operating procedures and service standards to uphold the resort's stellar reputation.🔹 Implemented strong forecasting, budgeting, and cost-saving strategies to boost profitability and operational efficiency while maintaining top-notch quality standards.🔹 Led the recruitment and integration of an 80-member staff, promoting a unified and motivated team culture through effective leadership.🔹 Developed and executed dynamic sales and marketing campaigns, strategically positioning the resort as a premier destination through branding initiatives and targeted promotions.🔹 Cultivated strategic partnerships & alliances to enhance the resort's market presence and expand its reach within the luxury hospitality sector.

Bangkok, Bangkok City, Thailand

Turks And Caicos Islands

🔹 Developed strategic marketing and promotional plans to attract high-end clientele through media relations, advertising campaigns, social media, and collaborations with travel agents and luxury tour operators.🔹 Collaborated with architects, interior designers, and branding experts to create the resort’s concept, theme, and design aesthetic, ensuring alignment with the luxury brand image.🔹 Developed and executed comprehensive pre-opening plans, including timelines, budgets, staffing, and operational procedures. Oversaw the setup of operational departments, established standard operating procedures, and implemented technology systems.🔹 Assembled a top-notch team and designed custom training programs to get everyone ready for the grand opening of the resort. Hired a new General Manager and made sure they received thorough training, ensuring a seamless transition and continued excellence in operations.

Vietnam

🔹 Developed strategic marketing and promotional plans to attract high-end clientele through media relations, advertising campaigns, social media, and collaborations with travel agents and luxury tour operators.🔹 Collaborated with architects, interior designers, and branding experts to create the resort’s concept, theme, and design aesthetic, ensuring alignment with the luxury brand image.🔹 Developed and executed comprehensive pre-opening plans, including timelines, budgets, staffing, and operational procedures. Oversaw the setup of operational departments, established standard operating procedures, and implemented technology systems.🔹 Assembled a top-notch team and designed custom training programs to get everyone ready for the grand opening of the resort. Hired a new General Manager and made sure they received thorough training, ensuring a seamless transition and continued excellence in operations.

Phuket, Thailand

At Aman, we aim to create the ultimate luxury lifestyle brand through our world-class talent, unmatched design, and exclusive access to unique locations, cultures, and experiences.The key responsibilities I fulfilled:🔹 Successfully oversaw all resort and villa operations while the General Manager was away, guaranteeing uninterrupted service and maintaining high standards of excellence.🔹 Oversaw 31 luxury villas and directed a team of over 120 staff members, including administration, housekeeping, accounting, food and beverage, chefs, and engineering.🔹 Implemented rigorous service standards, conducted comprehensive financial oversight, including budget management and cost control, and established effective maintenance programs to ensure property upkeep and guest satisfaction.🔹 Managed villa owner relations, including all correspondence and reservations. Organized and led annual meetings, providing detailed performance reviews and presenting the annual budget.🔹 Recruited, trained, and developed a high-performing team, ensuring all staff met luxury standards and fostering a culture of excellence.

Phuket, Thailand

Phuket, Thailand