Marcelo Fernandes

Marcelo Fernandes Email and Phone Number

Solutions Consultant | Solution Architect | Customer Experience | User Experience @ Alctel Telecom
belo horizonte, minas gerais, brazil
Marcelo Fernandes's Location
São Paulo, São Paulo, Brazil, Brazil
Marcelo Fernandes's Contact Details

Marcelo Fernandes work email

Marcelo Fernandes personal email

n/a
About Marcelo Fernandes

• Professional with 32 years of experience in Sales Support and Account Management, with strong actuation in Industrial, Financial Services, Telecom and Call Center sectors, among others, including project elaboration, technical/commercial defense, team leadership for project designs and proposal elaboration, channel/var support for project designs and products understanding, solution demonstration, solution consultancy, new opportunities identification• Specialized in the design of IP Contact Center, Unified Communications, and Data Networking project for enterprise market• Consultative solution support for customers in order to generate new project demands• Skilled at managing customer relationship in order to identify and offer new customized technical solutions that are effective for their business• Experience in government tenders to purchase goods and services • Fluent in English and Portuguese: reading, writing and conversationTechnology Experience• IP telephony: distributed architecture, UCaaS , H323, SIP, WebRTC, Session Border Controllers, IP Phones and IP softphones and integrated applications, mobility and integration with cellular network• Messaging: voicemail, unified messaging (voice, email and fax), unified access (TUI, GUI)• Collaboration: web, voice and video• Contact Center: TDM and IP using distributed architecture, CCaaS, ACD, CTI, hardware and software predictive dialers, TDM and IP voice recorders, WFM, Quality Monitoring, Speech Analytics, Text Analytics, Desktop Process Analytics, call center management software, TDM and IP IVRs, Multimedia Contact Center (voice, email, chat, web collaboration), Social Media, BOTs/AI• Data solutions: LAN, WAN, Wireless, VPN, Routers, Ethernet Switches (1/10/100Gbps), Metro Ethernet (MPLS, EAPS, G.8032), Data Center, NAC,SPB (Shortest Path Bridging), SDN

Marcelo Fernandes's Current Company Details
Alctel Telecom

Alctel Telecom

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Solutions Consultant | Solution Architect | Customer Experience | User Experience
belo horizonte, minas gerais, brazil
Website:
alctel.com.br
Employees:
114
Marcelo Fernandes Work Experience Details
  • Alctel Telecom
    Cx Pre-Sales Consulting
    Alctel Telecom Sep 2024 - Present
    São Paulo, Brazil
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  • Avaya
    Senior Solutions Consultant
    Avaya Nov 2021 - Jul 2024
    São Paulo, Brasil
    (Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing customer and team engagement solutions, unified communications, real-time video collaboration, contact center, networking, and related services to companies of all sizes around the world)• Reporting to the Consultative Pre-Sales Manager in Brazil• Consulting to understand customer needs and propose recommendations• Presentation of recommendations and technological solutions to customers• Project design• Preparation of technical proposals• Solution demonstrationResults:• 256% of quota in 2022, 97% of quota in 2023• Sale of Contact Center as a Service project in private cloud to a healthcare company with more than 1,500 service positions, providing cost reduction, increased availability of the technological platform, and implementation of solutions for greater satisfaction of beneficiaries and employees.• Conversion of Capex contracts to Opex contracts in line with Avaya's objectives• Consultative sales processes to increase the project pipeline for the current and future years
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  • Avaya Inc
    Sales Engineer
    Avaya Inc Jul 2015 - Nov 2021
    São Paulo Area, Brazil
    • Reporting to Pre-Sales Manager in Brazil• Specialist in solutions for converged unified communications, contact center, data and applications• Avaya consultant skilled at demonstrating and technical defending projects, products and services • Presentations and training for customers, resellers and internal employees• Response to technical specifications of government tenders to purchase goods and services • Design of projects for clients of various sizes, including data solutions, contact centers and IP telephony, including clients in the financial services, healthcare and industrial sectors.• Many product training courses as student at Avaya in Brazil and in the USAResults:• 119% quota attainment in fiscal year 2018• ACDS - Avaya Oceana® Solution Design in 2018• Design and sale of Avaya Oceana platform (omnichannel/cross channel revolutionary platform) for contact center of important financial services industry companies in 2017/2018• Avaya ACE-Fx certification – specialist in SPB (Shortest Path Bridging) networking technology in 2016• Design and sale of the communications platform upgrade project of a major Bank corporate headquarters in Brazil with over 12,000 stations, covering various applications in redundant private cloud environment with virtualization including telephony, web/video/voice collaboration, unified messaging, mobility (laptops, smartphones), in SIP environment in 2015
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  • Extreme Networks
    Principal Systems Engineer
    Extreme Networks Jul 2012 - Jun 2015
    São Paulo Area, Brazil
    (Extreme Networks is a global provider of Ethernet equipment)• Reporting to Regional Director in Brazil• Design specialist for Ethernet networks: metro, Ethernet backhaul, WiFi and datacenters• Presentations and training for customers and resellers• Response to technical specifications of government tenders to purchase goods and services • Project design for customers in several segments, like service providers, education, government and general corporations• Training in Brazil and in the United States of America about Extreme Networks solutionsResults:• President Club award in 2013, with 136% quota attainment • Summit Club award in 2014, with 105% quota attainment• Extreme Networks Certifications: ENA, ENS, Wireless, NAC, Management
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  • Avaya Inc
    Named Account Manager
    Avaya Inc Apr 2011 - Apr 2012
    (Avaya is a leading global provider of next-generation business collaboration and communications solutions and services for contact centers and unified communications)Named Account Manager:• Reporting to Sales Manager• Responsible for selling applications for Contact Centers and Corporate Telephony environments involving Avaya products and services in market vertical segments like manufacturing industries, services, financial services, telecom and contact centers, among others, with portfolios of up to 25 accounts• Interaction with all Avaya departments in order to respond to customer needs: legal, implementation and project management, design, proposal, customer care and others• Use of SaleForce.com tool to manage opportunities and workflow• Pricing and negotiation with customers and also internal departments at Avaya• Avaya Business Partner support in opportunities offering products and services• Crisis management in customers, recovering and maintaining relationship
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  • Avaya Inc
    Pre-Sales Engineer And Application Consultant
    Avaya Inc May 2000 - Mar 2011
    São Paulo Area, Brazil
    Pre-sales engineer and Application Consultant: • Reporting to Pre-Sales Manager and as an Application Consultant reporting to Sales Director• Specialist in solutions for converged unified communications, contact center, data and applications• Avaya consultant skilled at demonstrating and technical defending projects, products and services • Presentations and training for customers, resellers and internal employees• Response to the technical specifications of government tenders to purchase goods and services• Projects for various types of customers and customer sizes, including data, call center and IP telephony solutions.• Many product training courses as student at Avaya in Brazil and in the USAResults:• Application Consultant of the year in 2010, in Brazil, positioning and selling new solutions • 126% quota attainment in 2007/2008 e 120% quota attainment in 2008/2009• Sale of the first Unified Communications solution integrating Avaya and Microsoft with Avaya recognition in an international Avaya sales event in 2008• First professional in Brazil to receive the highest Avaya Professional Certification in 2004 (Avaya Certified Expert)• Avaya Summit event for reseller training and certification, giving training for ACS Design IP telephony certification and ACS Design Modular Messaging• Avaya Evolution Forum, for customers and prospects, presenting recommendations for IP telephony implementation• Leader design engineer for a major Bank (Global Telephony Transformation) project in CALA region (35,000 IP Phones project in 1,300 branches).
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  • Enterasys Networks
    Pre-Sales Engineer
    Enterasys Networks Oct 1995 - May 2000
    São Paulo Area, Brazil
    (Enterasys Networks is a global provider of wired and wireless network infrastructure and security solutions)Pre-Sales Engineer• Reporting to Pre-Sales Manager• Presentations and training for customers, resellers and internal employees• Response to the technical specifications of government tenders to purchase goods and services• Technical defense of projects and technologies• Leader of a four people team responsible for project design and proposal elaboration• Department coordination and organization, responsible for 100% of the Enterasys projects designed and sold to customers• Contacts with suppliers in Brazil and abroad to complement offers• Development of technical/commercial proposals including Government public bids responses• Visit to customers to gather project design requirements
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  • Seicom
    Pre-Sales Engineer
    Seicom Nov 1994 - Sep 1995
    (SEICOM is a value-added reseller) Pre-sales Engineer responsible for development and management of radio systems projects, and sales technical/commercial support.
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  • Cnen-Copesp
    System Engineer
    Cnen-Copesp Feb 1993 - Oct 1994
    (COPESP is the Brazilian Navy organization responsible for special projects) System Engineer responsible for development of telecommunication projects involving voice and data. Equipment and cabling specification for voice and data networks. Study of interior and exterior naval communication systems for the nuclear Brazilian submarine.
  • Masterway Tecnologia
    System Engineer
    Masterway Tecnologia Jul 1992 - Jan 1993
    (Masterway is a consulting company) System Engineer developing telecommunication consulting projects for banks, including Unibanco. Performance and design of data and voice networks.
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  • Telesp
    Analyst Engineer
    Telesp Jan 1992 - Jul 1992
    (TELESP was a Public Telecommunication Operator) Analyst engineer responsible for optimization of the processing of services orders at the Penha’s Service Office (OL201).
  • Cnen-Copesp
    Trainee
    Cnen-Copesp May 1991 - Dec 1991
    Trainee in development of telecommunication systems, working from voice up to microwaves. Familiarization with CAD application software (AutoCAD and Microstation).
  • Escola Politécnica Da Usp
    Department Monitor
    Escola Politécnica Da Usp Jul 1990 - Apr 1991
    Department monitor at the Laboratory of Communication and Signals of the Electronic Engineering Department in order to develop experiences in digital signal processing for the didactic Laboratory of Communication and Signals.
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Marcelo Fernandes Skills

Unified Communications Voip Telecommunications Ip Sip Avaya Pre Sales Networking Telephony Data Center Contact Centers Wireless Ethernet Integration Managed Services Ivr Solution Selling Switches Routers Cti Call Centers Voice Over Ip Acd Professional Services Avaya Products Lan Wan Avaya Technologies Unified Messaging Internet Protocol Session Initiation Protocol Call Center Wireless Technologies

Marcelo Fernandes Education Details

Frequently Asked Questions about Marcelo Fernandes

What company does Marcelo Fernandes work for?

Marcelo Fernandes works for Alctel Telecom

What is Marcelo Fernandes's role at the current company?

Marcelo Fernandes's current role is Solutions Consultant | Solution Architect | Customer Experience | User Experience.

What is Marcelo Fernandes's email address?

Marcelo Fernandes's email address is m_****@****.com.br

What schools did Marcelo Fernandes attend?

Marcelo Fernandes attended Escola Politécnica Da Universidade De São Paulo, Instituto Superior Técnico De Lisboa, Fundação Vanzolini, Etec Getúlio Vargas.

What skills is Marcelo Fernandes known for?

Marcelo Fernandes has skills like Unified Communications, Voip, Telecommunications, Ip, Sip, Avaya, Pre Sales, Networking, Telephony, Data Center, Contact Centers, Wireless.

Who are Marcelo Fernandes's colleagues?

Marcelo Fernandes's colleagues are Ricardo Alves Ribeiro, 王涛wang, Wesley Azevedo, Judy Berber, Thalison Belo, Henrique Loureiro, David Araujo.

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