Who is Raphael Fernandes? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Raphael Fernandes is listed as BMC Remedy Consultant at RMT-Labs, based in Luxembourg, Luxembourg, Luxembourg. AeroLeads shows a matched LinkedIn profile for Raphael Fernandes.
Raphael Fernandes previously worked as BMC Remedy Consultant (Contractor) at European Investment Bank (Eib) and BMC Remedy Consultant (United Nations International Computing Centre) at Decskill. Raphael Fernandes holds Complete, System Analysis And Development from Universidade Estácio De Sá.
Company email context
Email format at RMT-Labs
This section adds company-level context without repeating Raphael Fernandes's masked contact details.
RMT-Labs
Review company-level records connected to Raphael Fernandes before choosing the right outreach path.
Profile bio
About Raphael Fernandes
BMC Consultant who's been working for over 10 years with the BMC Remedy Action Request System (and its applications -- ITSM, CMDB, SRM, RKM, etc.), from versions 5 to 8.1.0, installing, developing, upgrading and supporting the application and its integrated software..Continuously improving English and Spanish skills, with very basic knowledge of Polish.Expertise: BMC Remedy AR System, ITSM, CMDB, SLM, SRM, RKM implementation with ITIL best practices.
Current workplace
Raphael Fernandes's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Raphael Fernandes work experience
A career timeline built from the work history available for this profile.
Bmc Remedy Consultant
Current
Jun 2023 - Present
Bmc Remedy Consultant (Contractor)
- Working with AR System, ITSM and SmartIT 19.08;- Leading role in the implementation of the ITSM Processes for Change, Release, Work Order, Service Request Management, configuring and automating the processes with the Atrium Integrator (using the Pentaho Spoon);- Implementation of the Asset Management process with the automatic generation of assets via.
Apr 2018 - May 2023
Bmc Remedy Consultant (United Nations International Computing Centre)
- Working with AR System and ITSM 9.1.00 in customized environment;- Leading role in the implementation of the ITSM Process Designer tool, used to facilitate the creation of processes for the deployment of new Service Requests;- Supporting and debugging of workflow, with development of bugfixes in-house and reporting to third-party partners;
Sep 2017 - Mar 2018
Bmc Remedy Solution Architect, Engineer & Administrator
Cgi Polska
- Working with AR System and ITSM 8.1.00, in a a heavily customized environment, with customizations in every module and in-house developed applications;- Leading role in the implementation and development of Ciber’s Remedy4Ciber and Remedy as a Service projects, focused on single process implementation and external customer ITSM;- Supporting and debugging.
Jul 2017 - Sep 2017
Bmc Remedy Solution Architect, Engineer & Administrator
Ciber
- Working with AR System and ITSM 8.1.00, in a a heavily customized environment, with customizations in every module and in-house developed applications;- Leading role in the implementation and development of Ciber’s Remedy4Ciber and Remedy as a Service projects, focused on single process implementation and external customer ITSM;- Supporting and debugging.
Oct 2016 - Jun 2017
Senior Bmc Remedy Engineer And Administrator
Ciber Poland
- Working with AR System 8.1.00, Atrium Core 8.1.00 and ITSM 8.1.00; - Working with a heavily customized ITSM 8.1.00 version, with customizations in Incident, Change, Problem, Asset and Service Level Management, Atrium Core (former CMDB) and applications developed in-house;- Leading role in the successful implementation and development of Ciber’s.
Oct 2013 - Oct 2016
Senior Bmc Itsm Specialist Consultant
Working with BMC Remedy ARS, CMDB and ITSM 7.6.04 and with some of their integrations (AIE, ADDM, PNet).Focus on installation and support of these applications, mostly trying to use the Out-of-the-Box product with as less development as possible.
Aug 2012 - Sep 2013
Bmc Remedy Developer/Analyst
Working with BMC Remedy Action Request System and ITSM 7.1 mainly as a developer of remedy-based applications and maintenance/upgrade packages for the current ones, as well as supporting the original out of the box applications and its customizations.Currently developing in an Invoice Management project with CMDB and Asset integrations.
Jan 2011 - Jul 2012
Bmc Remedy Support Analyst
Csc Brasil
Working as a BMC Remedy Action Request System support analyst:- Configuring, Installing, Tuning Performance and Maintaining BMC Remedy Action Request System Server and BMC Remedy ITSM.
Apr 2008 - Jan 2011
Telecommunications Analyst
Asercom Atlântica
Worked with telephony and computers (Windows XP, 2000 and 2003) techinical support.
May 2005 - Feb 2008
Telecommunications Support - Trainee
Worked as a support technician for satellite-based internet connections.
May 2004 - Apr 2005
2 education records
Raphael Fernandes education
Complete, System Analysis And Development
4Th Degree (Stopped), Computer Sciences
FAQ
Frequently asked questions about Raphael Fernandes
Quick answers generated from the profile data available on this page.
What company does Raphael Fernandes work for?
Raphael Fernandes works for RMT-Labs.
What is Raphael Fernandes's role at RMT-Labs?
Raphael Fernandes is listed as BMC Remedy Consultant at RMT-Labs.
Where is Raphael Fernandes based?
Raphael Fernandes is based in Luxembourg, Luxembourg, Luxembourg while working with RMT-Labs.
What companies has Raphael Fernandes worked for?
Raphael Fernandes has worked for Rmt-Labs, European Investment Bank (Eib), Decskill, Cgi Polska, and Ciber.
How can I contact Raphael Fernandes?
You can use AeroLeads to view verified contact signals for Raphael Fernandes at RMT-Labs, including work email, phone, and LinkedIn data when available.
What schools did Raphael Fernandes attend?
Raphael Fernandes holds Complete, System Analysis And Development from Universidade Estácio De Sá.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Raphael Fernandes you were looking for.
View similar profiles
