Vitória Fernandes Email & Phone Number

Support in opportunity mapping and improvements in the customer service experience, considering digitalization of the service journey process mapping and governance of materials and methodology applied.- Integration with business, service and technical teams;- Support and act on improvements based on best practices, considering market CX trends and.

Work together and provide support to the customer throughout their journey (implementation, onboarding, post-event);Help with building (and maintaining) the customer journey, creating new personas, configuring CRM with changes to the journey;Creation and monitoring of performance indicators (SLA, NPS, CSAT);Journey management through CRM.

Guarantee the partner's journey, carrying out all onboarding, ongoing and upselling (creating opportunities for growth in the partnership); Monitoring carried out through CRM Pipedrive and Hubspot;Support for partners, clarifying doubts, training partners on the product, seeking bug solutions;Creation and analysis of reports to monitor metrics;Assembling.

Rio De Janeiro

Customer support via chat on FreshDesk, assisting with other software-related inquiries;Creating articles to build an FAQ about the system;Managing tickets in the FreshDesk tool while interfacing with the company's development;Assisting interns with customer support;Brainstorming for area improvements in collaboration with development;

Rio De Janeiro

Customer support via chat on FreshDesk and by phone;Assisting the analysts in the department;Creating metric tracking dashboards;Creating and monitoring bug tickets

Rio De Janeiro

Launch of Nfs, routine monitoring of finance, accounts payable;Management of the travel area, expense control and internal customer support regarding demands in the area;Corporate insurance management, office administrative routine;Dashboards in Excel, creation of reports and monitoring of metrics for the entire financial and administrative area;