➤ Contributing to the success of a new emotional wellness platform that taps into the power of digital peer support➤ Helping solve the growing mental health crisis using peer supporters by sourcing potential team members on LinkedIn➤ Recruiting and onboarding peer support specialists to offer clients validation, provide empathy, and combat loneliness➤ Overseeing listeners and evaluating their performance in providing support to clients and in following procedures➤ Monitoring listener feedback and performing chat audits to ensure members are being matched with the best listener➤ Training Master of Social Work students and creating a handbook for the internship program to guide staff in processes➤ Onboarding and training 96 interns in 15 months, leading orientation sessions, and handling scheduling for all listeners➤ Supporting training on active listening, empathetic conversations, and 1:1 peer support through text-based conversations➤ Handling website inquiries and technical issues with the app and documenting problems for the development team

➤ Managed personal/professional calendars, scheduled meetings, reserved rooms, and ordered equipment or supplies➤ Facilitated worry-free travel including flight arrangements, hotels, meals, entertainment, and transportation➤ Managed a broad range of responsibilities that allowed the client more time for family activities and networking events➤ Served as a strategic lead on high-profile projects and established stakeholder relationships across the organization➤ Planned events with logistics that included intimate dinner parties, casual gatherings, and large formal affairs➤ Coordinated with caterers, florists, decorators, entertainers, servers, and other vendors to ensure alignment with plan➤ Managed client's personal finances as well as maintained budgets to save client thousands of dollars annually➤ Reviewed expenses, identified overcharges, negotiated with vendors to secure lower rates, and coordinated work➤ Scheduled medical appointments, picked up prescriptions, received packages, transported pets to the vet, and house sat➤ Managed inventory and move for 2 large homes across several states and managed staff of 3 housekeepers at residence

➤ Scheduled meetings and appointments, provided administrative support, and managed calendars and database➤ Answered phones, greeted clients, assisted vendors, and managed phone lists, passwords, and account information➤ Oversaw purchasing, billing, supplies, shipping and receiving, record keeping, and filing and file maintenance➤ Maintained equipment and facility, scheduled maintenance/repairs as necessary, and coordinated facility improvements➤ Coordinated and managed landscapers, maintenance workers, pest control, and any contracted services from vendors➤ Managed office operations as well as contract and price negotiations with office vendors and service providers➤ Supported multiple property managers and provided assistance and training as needed to run properties independently

➤ Delivered compassionate support and assistance for clients seeking information and services via phone or in person➤ Provided administrative support to senior staff, made travel arrangements, and reconciled corporate credit card expenses➤ Managed statewide donation processing and reconciliation for Walk to End Alzheimer's and The Longest Day events➤ Oversaw accounts receivable, database management, customer service, bookkeeping, and inventory management➤ Managed logistics for Walk to End Alzheimer's across 4 Hawaiian islands including inter-island supply management➤ Created and implemented weekly engagement event developed to increase sponsorship revenue from local businesses➤ Participated and assisted with local advocacy efforts including providing testimony on numerous state and federal bills➤ Met with local representatives to gain support for Alzheimer's funding on state budget and provided advocacy materials➤ Facilitated logistics of Alzheimer's Advocacy Day at the state capitol and trained and supervised walk volunteers➤ Assisted program staff with facilitating support groups and educational training for caregivers and medical professionals

➤ Development Associate – Susan B. Anthony Project, Torrington, CT – 06/2017 to 05/2018➤ Household Manager – Various Locations – 03/2002 to 06/2017➤ Customer Service Manager & Special Projects Manager – Prometheus, San Diego, CA – 05/1997 to 03/2002