Anthony Fernandez Email & Phone Number

Currently Member Advisor at Stanford Federal Credit Union helping member open deposit, retirement accounts, business accounts consumer loans and credit cards. Engage in outbound calling to educate members on new product offerings, update on the status of an application and to onboard new members.Previously Member Services Supervisor providing and ensuring the best customer service and satisfaction to guarantee member experience and retention. In addition, leading and training a team of 13+ employees while maintaining membership management/relations.Also an enthusiastic sales representative consistently achieving customer retention goals through relationship building and product knowledge. Able to work in a stressful and fast paced environment while maintaining composure and multi-tasking and dividing tasks amongst myself and others to achieve sales goals and quotas. Accomplishments:Promoted from Membership Sales Ambassador(Part-Time) to Membership Sales Ambassador(Full-Time) to Member Services Supervisor in less than 12 months.Consistently maintained high customer satisfaction ratings.Supervised and mentored five new Sales Ambassador and multiple Team Members.