Sophia Fernandez Email & Phone Number

Phoenix, Arizona, United States

Collaborated between client and three primary departments as the point of contact for the preparation and day of to ensure details were not missedOrganized and maintained accurate details and orderly files of previous and upcoming events.Facilitated and guided rehearsals in preparation for weddings and eventsOffered all-day support day of to meet diverse needs of the client and support staff.Delivered exceptional client experience during interactions, remaining calm and poised in all situations.Delegated to three departments the necessary details, tasks and requests of the client.Managed administrative details such as financial operations, scheduling availability and responses to inquiries.

United States

Processed patient referrals through coordination with over 25 different physician offices and 20 various insurances with precision, detail and accuracy.Prevented company leakage by ensuring patients were able to be scheduled with specialists within the corporate network and maintaining a 70% retention rate thereby increasing revenue through patient care retainment. Assisted and educated patients by answering questions regarding referral and authorization process.Completed all referrals according to medical billing and coding standards, participating providers according to insurance networks and timelines to meet regulatory guidelines and audit standards.Scheduled patients, notifying of appointment date, time and location.Identified and communicated quality trends that negatively affected service to customers or organization's performance.Met department productivity standards by accurately completing 50-100 referrals daily.Established and maintained relationships with facilities, physicians and staff to ensure processing of a referrals and requests in a timely manner.Assisted with onboarding process for new medical staff members by coordinating orientation information and schedule.

Phoenix, Arizona Area

Reduced patient hospital readmission by 60% by establishing patient case management within 48 hours of discharge. Reduced readmission rates costing on average $15,000 per readmission through an emphasis of collaborative and integrative care. Referred patient, client and family to community resources to assist in recovery from mental and physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, and education.Identified risks and gaps in care that negatively affected patient's recovery process which then increased costs of care based on readmission. Provided one-to-one patient care through rapport, assessment and resource enrollment over the course of 30 days to ensure patient's needs are being met. Established and maintained relationships with facilities, physicians and staff to ensure patient's were seen in a timely manner to ensure continuity of care.Assisted with onboarding process for new medical staff members by coordinating orientation information and schedule.

Phoenix, Arizona, United States

Oversaw event day tasks and responded to last-minute changes and challenges.Scheduled and monitored event staff to facilitate quality service.Managed event planning and execution using strong attention to detail and communication skills.Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.Established standards for personnel performance and customer service.Established onboarding procedures and processes and ongoing trainings to maintain compliance.Scheduled and received deliveries and verified goods received against orders.Monitored compliance with health and fire regulations to reduce risk.Scheduled staff hours and allocated resources to maximize team member performance.Investigated and resolved complaints regarding quality and service.