Fernando Chung Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

880 Laurentian Drive – Unit #2 Burlington, Ontario L7N 3V6 Canada

• Managed a team of six in charge of implementation, execution, deployment, and software support.• Developed strategies for employee utilization throughout the department.• Always looked for ways to implement the best business process improvement between departments.• Coordinated internal and external projects and determined the best utilization of resources to ensure customer satisfaction.• Maintained financial aspect of projects up-to-date, acting as the conduit between Sales and Administration for processing Customers, Quotes, Purchase Orders, Invoicing and Collection of Customer Accounts.• Encouraged revenue growth by inspiring clients to purchase accessories and additional services.• Worked closely with the Sales Team on the technical side and quote approvals. • Project Scope Assessment and identifying bottlenecks well in advance and applying steps to prevent them. • Developed open and effective communication channels with each client that can be employed by other departments as well.• Travelled to customer's sites to perform hardware installation when required to meet customer demands for OEE, MES, and DNC. • In charge of the hiring process to expand the department and the growth of the business.• Promoted personal and professional development through a self-learning platform, especially with industry certification. • Developed and promoted a positive and safe work environment.• Process Improvement and Standard Operation Procedures (SOP) creation.• Helped direct/indirect reports overcome organizational obstacles encountered and ensure the customer experience is top-notch. The customer is king!

Unit 105, 3425 Harvester Rd, Burlington, Ontario, L7N 3N1, Canada

• Provided support to the sales team on the technical aspects of MES Platforms• Assisted management with internal processes improvement.• Assisted internal departments with level 2 and 3 support.

415 W Hunt Club Road

• Assisted in the planning of the MES Implementation for a bakery plant in Canada.

Unit 105, 3425 Harvester Rd, Burlington, Ontario, L7N 3N1, Canada

• Provided end-to-end bilingual (Spanish-English) technical support on the MERLIN Platform [Manufacturing Execution Systems-MES] to all types of manufacturing plants ranging from Defense, Aerospace, to Production. • In charge of software installation, configuration, validation, Windows Server configuration, MS SQL installation and other systems.• Maintained the knowledge database by creating manuals, user guides, and tech-notes.• Used various software to configure machines and follow MTConnect and/or Fanuc Focas communication standards. • On-Site hardware installation and training. • Provided support in Spanish to prospect customers with technical questions and guidance for a best-fit package solution. • Project Management: making sure the customer's project meets the goals and milestones from end to end including logistics, installation, training and support. • MERLIN allows companies to monitor their manufacturing machines in real-time, allowing them to see first-hand the productivity and increased profitability as it happens using the OEE metric.

627 Main Street East, Suite L09, Hamilton, Ontario, Canada L8M 1J5

Imagine changing the Manufacturing and Production World to become more productive and save money! That is what we make. Our key is to have a monitoring system that oversees the machine tools and CNCs making life easier for everyone. We don't want to reinvent the wheels; we want to adopt new technologies to a million dollars machines and keep the operations straightforward.Some duties were:• Aided in engineering circuit boards, embedded systems, test assemblies, procurement/purchases, part specifying, and other design and engineering duties.• Involvement in the full product life cycle of electronics circuit boards and components, from concept, design, analysis and testing to production implementation and customer support.• Helped in field installations when needed including travel to the US as required.• Redesigned legacy products by reverse engineering method.• Designed, developed and tested power equipment and systems, industrial process control systems, microelectronic systems and circuits, and computers.• Supervised the building and testing of prototypes according to general instructions and established standards.• Conducted or overseen the installation, commissioning, and operation of electrical and electronic equipment and systems.• Set up and operate specialized and standard test equipment to diagnose, test and analyze the performance of electrical and electronic components, assemblies and systems.• Acted as a manufacturing support resource.

95 Apple Creek Blvd, Markham, On L3R 1C7

• Networking Technology within Windows and MAC environment• Hardware and Software troubleshooting• Proficiency in MS Office/Windows environment• Excellent communication and organizational skills• Customer ServiceDaily Basis:• Port Forwarding• DDNS• Remote Access• Hardware Issue• PTZ Camera• IP Camera• Calls Back/Follow Up• Documentation• Testing• Advising

941 Progress Ave, Toronto

Worked in partnership with Nexas Networks on a Memory Upgrade for a YASNAC i80 Controller manufactured by Yaskawa (Japanese Manufacturer) typically used in the aerospace industry, specifically in the following field:• USB Battery Charging Circuit and Communications.• PCB Layout [MultiLayer Design].• Footprint Development.• PCB Bench Test and Debug.• BOM/Gerber+Excellon Files/P&P/DFM Notes.• Preliminary Operator Manual.• Writing Reports to the Program Management of the Applied Research and Innovation Center of Centennial College.• Troubleshooting different issues on the CNC Controller unit.

941 Progress Avenue, Toronto, On M1G 3T8

Worked on behalf of Centennial College with SMARTeacher.ca\Prodigy Game on a project which involved an Emotion-Sensing Wristband doing the following tasks:• Electronics Circuit Analysis.• Testing and Troubleshooting, including interfacing and communication between TI System-on-Chip ( CC2540) to a PC via Bluetooth Low Energy (BLE).• Implementation of the customized GSR (Galvanic Skin Response).• Signal Filtering.• Amplification.All these have developed a wireless wristband that picks up on human emotions. The sensor measures a child's Galvanic Skin Response (the same technology used in a lie detector). The information is then transmitted via wireless to a cloud-based Artificial Intelligence System (proprietary to SMARTeacher), which interprets the child's emotions and decides on the best action to take from that point. Testing Procedures such as Heat Stress, Resistances Ranges, 10 Cycles Settings and others related to market certification (EMC/EMI) will be conducted to success before the final product launch.

Scarborough, Toronto, On

• Advised Students from Engineering who were attending the first year at Centennial College.• Attended meetings and convocations for the IEEE Toronto Branch.• Organized events which were helpful to all students.Acted as liaison with the senior students of Electronics, Biomedical and Computer Engineering from Centennial College, participating in the Annual ICUE competition organized by the UofT IEEE Student Branch. The only college-level student group participating in an University Level Competition.

Toronto, Canada Area

• Helped all students with the transition to the College.• Advised all first-year students by providing the best techniques to succeed in the new stage at Centennial College

Scarborough, Toronto

Represented the College and supported staff in Events, Orientation, Call Campaign (new students), and Open House (Host)• Supported staff with the peak load of students for their first-semester experience at the school.• Directed and guided new students to their classrooms and other facilities.• Helped staff organize and set up events (Orientation\Welcomes).• Helped new students with their school experience.• Conducted call campaign with the prospective new students with follow-up calls.

130 S Towncentre, Markham, On, Canada

Tested, Audited and Troubleshoot Computers and Laptops applying imaging systems. BIOS Setup and Special Setting for customers.• Performed automated component checking using custom diagnostic software, troubleshooting,diagnosing, replacing, and repairing Dell and HP Systems, Servers, Notebooks and LCDs.• Deployed images using Ghost to workstations, laptops, networks and other computer equipment.• Installed, configured and upgraded operating systems (Windows XP, Windows 7 and Linux).• Carried out a two-fold quality control testing process on all computers and electronic equipment to ensure functionality and performance to manufacture specifications before release to customers.

Telemarketed Credit Card Insurances plans for Bank of America in Spanish.