Rob Li Email & Phone Number

Oakville, Ontario, Canada

Burlington, Ontario, Canada

• Support clients in a project management capacity from execution through closure stages.
• Document client issues through an in-house system for future reference, client information and tracking purposes, develop problem resolution strategies as required.
• Work with internal enhanced teams including development and product management to execute integrated solutions.
• Discuss current state of client software/hardware issues, and determine next steps course of action.
• On-Site field installation, configuration and commissioning of Memex Hardware and Merlin Software.

Mississauga

• Overseen Data Storage, Ventilation, Lighting and HVAC products after sales services; improved service turn-around time from 2-weeks-plus to 48-hours and setting as a new standard.
• Performed service data analysis and provided recommendations to R&D addressing regional field technical and product issues.
• Helped selecting size/type/controls and capacity of the equipments and promote optional accessories to enhance aesthetic and performance HVAC systems.
• Conducted contractor installation/service studies which led to the development of annual technical training program.
• Assisted engineering projects in design, installation, star-up/commissioning.
• Provided technical and non-technical support to end-users, dealers/distributors, contractors and all sales force.