My name is Fernando, and I became interested in data by luck. Working as a Mechanical Engineer, I was assigned a report that required data analytics by pure chance. This demonstrated a passion for the discipline, and as a result, the individual recognized how much more could be accomplished with this new set of talents.So, I started teaching myself to code. This is how I started looking for personal applications, and I quickly discovered that I could utilize it to make my work life easier. I began studying data and ways to increase the productivity of certain time-consuming jobs, which led to the creation of a little application that allowed me to organize some Nintendo Switch captures.The following projects focused more on my daily tasks and those of my colleagues. I was able to design useful tools and systems, such as a Telegram implementation with Google-related applications (Sheets and Forms) and an algorithm for a Gmail-related deficiency.I discovered SQL as a solution to a vast volume of data that needed to be processed, and even though I couldn't fully implement the answer, I just kept learning and practicing.Now that I grasp the fundamentals, I've dived into C#, Java, Google Apps Script (a type of JavaScript), and Python, which is the de-facto programming language for Data Analysts and Sciences.What began as a hobby is now being used in conjunction with my other hobbies (such as photography) to develop solutions that will assist people in their life and make it simpler to thrive and survive.
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Professional Service ConsultantHcltechGuatemala -
Professional Service ConsultantHcltech Oct 2024 - PresentGuatemala, Guatemala -
Servicio De Atención Al ClienteConduent Aug 2023 - Oct 2024Guatemala, Guatemala -
Software Technical SupportHcl Technologies Sep 2019 - Aug 2022- Remotely collaborating with the engineers via video or audio call.- Responsible for the installation plans of the new printer with the customer.- Responsible for facilitating all phone interactions between the salesperson and client.- Scheduling the installation dates.- Working alongside the engineer at the client location to set up the new software.- Providing basic instruction on how to utilize the printer software to the customer.- Providing troubleshooting procedures to the on-site engineer. -
Operation AnalystTelus International Central America Oct 2014 - Sep 2019Guatemala- Analyzed and implemented process modifications throughout the whole operation using a data-driven decision framework.- Developed a Telegram-based alert system to assist peers and other team members with their daily responsibilities and meetings.- Set up a Google Sheets and Telegram alert system to help mitigate missed agent efficiencies.- Assisted agents with advanced understanding of the main product in email service, as well as any client problems.- Assist with escalations with clients that require more product assistance.- Trained agents with fresh updates to help them be prepared for clients.- Trained new onboarding agents on how to use the Google email service.- Wrote technical documents to explain new functionality for peers -
Customer Service RepresentativeTelus International Central America Nov 2011 - Oct 2014Guatemala- Answered any inquiries from customers about a popular social networking game.- Helped consumers gain access to the abovementioned service.
Fernando Pérez Education Details
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Finanzas, General -
Ingeniería Mecánica
Frequently Asked Questions about Fernando Pérez
What company does Fernando Pérez work for?
Fernando Pérez works for Hcltech
What is Fernando Pérez's role at the current company?
Fernando Pérez's current role is Professional Service Consultant.
What schools did Fernando Pérez attend?
Fernando Pérez attended Universidad Rafael Landívar, Universidad Del Valle De Guatemala.
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Juan Fernando Pérez-Zaid
I Help You Design Profitable Commercial Strategies Using Advanced Analytics | Innovation&Digital Transformation Manager | Commercial Strategy Leader | Insights&Advanced Analytics Expert | Business Intelligence ConsultantGuatemala -
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