Who is Fernando Pérez? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Fernando Pérez is listed as Professional Service Consultant at HCLTech, based in Guatemala. AeroLeads shows a matched LinkedIn profile for Fernando Pérez.
Fernando Pérez previously worked as Servicio de atención al cliente at Conduent and Software Technical Support at Hcl Technologies. Fernando Pérez holds Maestría, Finanzas, General from Universidad Rafael Landívar.
Company email context
Email format at HCLTech
This section adds company-level context without repeating Fernando Pérez's masked contact details.
HCLTech
Review company-level records connected to Fernando Pérez before choosing the right outreach path.
Profile bio
About Fernando Pérez
My name is Fernando, and I became interested in data by luck. Working as a Mechanical Engineer, I was assigned a report that required data analytics by pure chance. This demonstrated a passion for the discipline, and as a result, the individual recognized how much more could be accomplished with this new set of talents.So, I started teaching myself to code. This is how I started looking for personal applications, and I quickly discovered that I could utilize it to make my work life easier. I began studying data and ways to increase the productivity of certain time-consuming jobs, which led to the creation of a little application that allowed me to organize some Nintendo Switch captures.The following projects focused more on my daily tasks and those of my colleagues. I was able to design useful tools and systems, such as a Telegram implementation with Google-related applications (Sheets and Forms) and an algorithm for a Gmail-related deficiency.I discovered SQL as a solution to a vast volume of data that needed to be processed, and even though I couldn't fully implement the answer, I just kept learning and practicing.Now that I grasp the fundamentals, I've dived into C#, Java, Google Apps Script (a type of JavaScript), and Python, which is the de-facto programming language for Data Analysts and Sciences.What began as a hobby is now being used in conjunction with my other hobbies (such as photography) to develop solutions that will assist people in their life and make it simpler to thrive and survive.
Current workplace
Fernando Pérez's current company
Company context helps verify the profile and gives searchers a useful next step.
6 roles
Fernando Pérez work experience
A career timeline built from the work history available for this profile.
Professional Service Consultant
Servicio De Atención Al Cliente
Aug 2023 - Oct 2024
Software Technical Support
- Remotely collaborating with the engineers via video or audio call.- Responsible for the installation plans of the new printer with the customer.- Responsible for facilitating all phone interactions between the salesperson and client.- Scheduling the installation dates.- Working alongside the engineer at the client location to set up the new software.- Providing basic instruction on how to utilize the printer software to the customer.- Providing troubleshooting procedures to the on-site engineer.
Sep 2019 - Aug 2022
Operation Analyst
- Analyzed and implemented process modifications throughout the whole operation using a data-driven decision framework.- Developed a Telegram-based alert system to assist peers and other team members with their daily responsibilities and meetings.- Set up a Google Sheets and Telegram alert system to help mitigate missed agent efficiencies.- Assisted agents with advanced understanding of the main product in email service, as well as any client problems.- Assist with escalations with clients that require more product assistance.- Trained agents with fresh updates to help them be prepared for clients.- Trained new onboarding agents on how to use the Google email service.- Wrote technical documents to explain new functionality for peers
Oct 2014 - Sep 2019
Customer Service Representative
- Answered any inquiries from customers about a popular social networking game.- Helped consumers gain access to the abovementioned service.
Nov 2011 - Oct 2014
2 education records
Fernando Pérez education
Maestría, Finanzas, General
Ingeniería, Ingeniería Mecánica
FAQ
Frequently asked questions about Fernando Pérez
Quick answers generated from the profile data available on this page.
What company does Fernando Pérez work for?
Fernando Pérez works for HCLTech.
What is Fernando Pérez's role at HCLTech?
Fernando Pérez is listed as Professional Service Consultant at HCLTech.
Where is Fernando Pérez based?
Fernando Pérez is based in Guatemala while working with HCLTech.
What companies has Fernando Pérez worked for?
Fernando Pérez has worked for Hcltech, Conduent, Hcl Technologies, and Telus International Central America.
How can I contact Fernando Pérez?
You can use AeroLeads to view verified contact signals for Fernando Pérez at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Fernando Pérez attend?
Fernando Pérez holds Maestría, Finanzas, General from Universidad Rafael Landívar.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Fernando Pérez you were looking for.
View similar profiles
