Fernando G. Email & Phone Number

Miami, Florida, United States

-Handled monthly payments totaling over $1.5 million from 1,153 lots, ensuring all payment information was accurate before banking.- Produced monthly reports analyzing community issues, including illegal structural violations and towing incidents, achieving over a 90% positive response rate from residents.-Compiled the yearly CAPEX projects report and budget for 2024 and 2025, including projects for new playgrounds, maintenance equipment, a new mailbox system, and community-wide CCTV.Secured threeproposals from different vendors, along with W9s and COIs.-Compiled evidence for legal cases on non-payment and illegal additions, leading to swift court hearings.

Miami, Florida, United States

-Created and managed inventory systems at a multi-store level, allowing for the inventory of 3 stores to be constantly updated and keeping track of the over 3000 different products that are sold-Analyzed and created a system that adheres to the demand of customers and inventory necessities, creating tickets and requests to different vendors for new inventory- Managed payroll and created schedules for 8 employees.- Created policies for a safer and more efficient working environment, allowing for sales numbers to reach over $20,000 monthly.

Miami, Florida, United States

-Answered over 50 calls a shift, ranging from customer inquiries to purchases of vacationpackages- Solved account issues and looked out for discrepancies within a customer's account to allow for a better experience- Offered advice and assistance to customers, paying close attention to special needs or desires- Utilized Sabre system to input all key data into American Airlines database

Miami, Florida, United States

-Handled and scheduled tech classes for 19 different Conviva care center locations and createdreports based on the classes and their needs.- Managed HR responsibilities, hiring 10 employees and training them to follow the correct teaching path.-Created the standard on how each class should be taught and its curriculum, creating a schedule to follow for the next two years.- Covered and taught classes whenever an employee wasn't able to do so

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology

Education record