Team: 7 collaborators in Mexico, Colombia, Guatemala and China | Clients: Telcel and Claro | Product Portfolio (SW, HW & UX): smartphones and data devices (mifi, routers and CPE).Reporting to the General Management and CFO. Responsible for the product development and engineering area. Product Planning for launches in Mexico and LATAM. E2E Product Development, from scratch. Programming of technical tests with the operator. Obtaining letters of technical approval. Management of the product portfolio in conjunction with Commercial Management. Identification of opportunities to solve technical problems. Reading and understanding technical support cases and engineering errors, while moving towards resolution, highlighting areas for improvement, escalating the appropriate issues to the correct team in real time. Collaboration with stakeholders: customer strategic technical leaders, executives, customer partners and customer employees to manage and solve complex support problems. Data analysis to provide quality reviews, covering key performance indicators (KPIs) and quality metrics, for strategic clients. Motivate best practices. Propose continuous improvements through agile methodologies.• I co-developed a portfolio of 40 products with suppliers from China to Mexico, CAM & LATAM, obtaining 100% approval letters.• Collaborated with the commercial area and product marketing, leading the product strategy according to the Strategic Planning of the company.• Managed 40 product certifications: national (NOM & IFETEL) as well as international (FCC, WiFi, PTCRB / GCF & CTS / GMS).• Generated successful products with good communication between the Operator - Intermediary - Manufacturer.• Solved in 90% first level failures, after sales with operators.• Carried out a thorough follow-up on brand development projects, advice and technical attention for Telcel distributors and commercial chains.

Client: Telcel Reporting to the LATAM Technical Manager and Technology Manager. Responsible for the Telcel account for the approval process (Technical approval). Development of roadmap for smartphones and functional phones. Maintain a summary of customer technical support and product implementation details through ERP. Management and attention to escalated customer problems. Root cause document creation (RCA) for high priority cases with product failure. Follow up and provide updates on customer requests. Keep the technical documentation of the project updated. Creation of reports on the status of the account project for internal and external clients.• I obtained the homologation letters of 8 products, through the management of the client's processes.• Collaborated with product development teams with points of view and technical and product recommendations for national projects.• Coordination with multifunctional teams in the development area in Brazil and the United States.

Team: 2 collaborators| Client: Telcel Reporting to the approval manager and commercial manager. Leader of the Telcel account for the homologation process of smartphones, functional phones and data devices (technical approval). In charge of technical support for the mobile telecommunications business.• I managed to successfully manage 50 product approval letters in a timely manner.• I coordinated projects with internal supplier in Korea directly with Product Managers, Developers and Software Quality area.• Strategic negotiations with clients by MVP (Minimum Viable Product), obtaining 100% of the approval letters without any rejection.• I drove a 20% increase in service levels and product quality, through continuous improvement processes with internal developers.

Factibility analysis and surveys for Telecom Transmission area. Through the Line Of Sight (LOS) analysis', make microwave links for Telcel and Nextel networks. The field job was complemented with all the desktop analysis through the Pathloss software, with the final target to increase or improve of telecom carriers's networks.