Fernando Mendonça Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte

Additional to what is already mentioned in OPS Engineer Level 2, I am now handling Local IT SUB Budget and people management. Responsible for IT operations for the LATAM countries where we have Corporate Offices

Belo Horizonte E Região, Brasil

Implementation, administration and maintenance of servers and network for a global organization. Travel to global sites to provide technical consulting and implementation services as well as hands on support. Provide second level support for headquarters and global sites. Create internal documentation and coordinate training opportunities for end users. Development and analysis of KPI’s. Investigate and act on other opportunities to improve IT's value to the business. Responsible for some… Show more Implementation, administration and maintenance of servers and network for a global organization. Travel to global sites to provide technical consulting and implementation services as well as hands on support. Provide second level support for headquarters and global sites. Create internal documentation and coordinate training opportunities for end users. Development and analysis of KPI’s. Investigate and act on other opportunities to improve IT's value to the business. Responsible for some systems in the global network including but not limited to:Virtual Machines, Citrix Xenapp, Cisco routing and switching, Windows Server,Symantec EndPoint Protection, DSM Enteo, Meraki Networking. Show less

Belo Horizonte Area, Brazil

Working as part of a global IT team that handles all aspects of the company’s network and server infrastructure.Providing Global Infrastructure management support for various Technologies/Domains: Workplace, Network & Security (including Meraki), Exchange & Messaging (Lync/S4B), Symantec, Citrix XenApp, Storage & Virtualization.Worked on various end to end projects across LATAM like Chile, Mexico, Peru, Colombia and Argentina.

Belo Horizonte

1st LevelProvided immediate software and hardware support in person, via email, and via telephone;Handling Microsoft Windows issues for Microsoft Desktop Customers which includes Windows XP, Vista, 7, 8, 8.1 & Windows 10.Monitored request queues and respond to support tickets in a timely mannerServiced printers and other peripheral hardwareSupported diverse hardware setups.

Belo Horizonte Area, Brazil

João Pessoa E Região, Brasil

Provided Finance (During business days) and Server (During On-Call weekends) support for HostDime world wide customers via ticketing tool, email and telephone. Support done over dedicated and VPS servers.

João Pessoa E Região, Brasil

1st Level, hardware support for Desktops. Parts replacement, OS configuration (Linux/Windows), IT purchases and Classroom implementations.

Computer Science, Networking

Mechanical Engineering, Not Completed.

Activities and Societies: Done in conjunction with Computer Science to take advantage of specific subjects.