As a seasoned professional specializing in chargebacks within the Latin American (LatAm) market, I excel at developing and implementing effective strategies to mitigate financial losses and enhance customer satisfaction. My key responsibilities include:Strategic Planning , Operational Efficency and Data Driven SolutionsBy proactively managing chargebacks, I contribute to a steady revenue flow and maintain positive relationships with payment processors.

Responsible for generating strategies to improve personal or business finances based on investment portfolios and application of good management practices

Create and execute Risk Management strategy based in the business model to increase savings and deliver a better experience to our final users from Fraud Prevention, Disputes and Acceptance processes

Responsible for identifying and defining segments of customers that could generate an increment of revenue or increment the profit in the organization with the creation of a new product or Financial Services.To identify a segment of customers is necessary to understand their needs and characteristics in order to create small groups with similar behaviors.

Responsible for generating analytical capabilities for evaluate risks within the Institution in order to identify, analyze and understand fraud patterns that affect customers. Responsible for generating the Management Intelligence plan to provide valuable information that helps companies areas in charge of Monitoring to improve the effectiveness when identifying risks.In charge of breaking “silos” with the Technology and Business areas to correct risks vulnerabilities and establish the best strategies for the Bank.The analysis was focused as internal risks, cibersecurity, sales, accounts, investigations and segmented customers

Responsible for protecting the assets of our clients that are compromised via deception, social engineering, theft or breach of trust which will try to be dispersed through our electronic channels or by checks, improving the feeling of security and customer service.Creator of the strategies and rules in the Lynx multi-channel monitoring tool and checks, as well as the necessary KPIs and also generator of structural solutions for the benefit of the client and improvement of service.

Second on board responsible for segmentation of card customers to improve customer service levels and increase fraud containment, as well as the selection, concentration and exploitation of data that generate value for risk analysis.The analysis was focused as issuer, acquirer and payment methods as credit, debit and digital cards.Generation of analytical models in SAS to improve and help monitoring tools.

Responsible for the fraud prevention in Debit Cards and ATM national and international through the elaboration of rules in software Falcon, creation of KPIs considering customer claims, call center blocks and transactions (approved and denied)Generation of analytical models in SAS to improve and help monitoring tools.