- (September 2015 – Present) - Participating in cross training of job-specific responsibilities- Install and set up employee workstations and workplace computer devices- Install and update software on the server or at individual workstations - Image Computers and process file transfers- Set up user rights in Active Directory for specific departments- Set up server room and install network servers and data racks- Inventory IT devices and equipment• Respond to and Track grievances (use standard form and verbal communication with Provider relations staff) and when applicable perform research to help resolve a grievance(s) • Perform Quality Monitoring and Reporting • Assess the appropriateness of denials for Non-Emergency Medical Transportation services • Prepare and mail Notices of Action, Grievance and Administrative Hearing Request forms, and supporting documentation to Client(s) in accordance with the time frames established • Maintain written and electronic files of correspondence and supporting documentation regarding action and status for all grievances and appeals • Interview and communicate verbally and in writing with the Client and all parties involved in the Client’s grievance • Ensure timely responses to Clients, Health Insurance providers and Government Agencies in accordance with applicable policies and procedures • Prepare Administrative Hearing summary and forward with supporting documentation to plans or Government Agencies prior to Administrative Hearing date• Track timeliness of issuance of Notice of Action letters to Clients • On a weekly basis, review appeals in process to ensure compliance with deadlines • Prepare Notice of Action and Justification of Trip Denial reports on a monthly basis

- Provide technical assistance - Assist with program enrollment- Provide assistance with program benefits and coverage information- Provide technical assistance on company website

- Website assistance- Billing and balance assistance- Perform balance transfers and other service requests

- Provide customers with technical assistance - Troubleshoot customer phones- Assist with activating and programming T-Mobile cellular phones

- Store and maintain data storage devices- Prepare servers with data storage devices for operational purposes - Prepare data tapes for shipment- Enter, file and log new data tapes into system