NPI (New Product Introduction) - LATAM Products:• Project leader as after-sales representative for launching Food Preparation, Fabric Care, Dish Care, Floor Care, and SDA products in the LATAM market.• Coordinate and assess field tests to ensure the best consumer experience throughout the LATAM markets.• Develop spare parts lists, exploded views, and service manuals, focusing on optimizing the consumer experience (CX).• Analyze Warranty Cost aiming at project profitability and consumer satisfaction.Product Care - LATAM Products:• Manage Field Feedback and Field Solutions in collaboration with Quality and R&D departments for the LATAM market.• Actively support initiatives for developing new products with a focus on continuously enhancing the consumer experience (CX).• Develop technical solutions through Technical Bulletins to address field issues, consistently analyzing key indicators such as SCR, NPS, Cstar, among others, to ensure excellence in product and service quality aimed at consumer satisfaction.

• Led after-sales projects for launching Food Preservation and Fabric Care Products.• Coordinated field tests and collaborated with Quality, R&D, Logistics teams for serviceability analysis.• Analyzed warranty costs for launched products.• Developed spare parts lists, catalogs, service manuals, and training programs.• Spearheaded C2W certification for Service Engineering, reducing registration time from 3 to less than 1.5 months, ensuring stock availability at launch, and cutting R$186K in product exchanges (2020).• Created troubleshooting videos (e.g., DM90X/DM91X Refrigeration System in English, Spanish, Portuguese) to guide field technicians.

• Account manager of Retailer Warehouse (budget in 2014 of approximately 18 million reais). Responsible for controlling the expenses of this account such as spare parts, labor and product exchange.• Analysis and audit of the orders of services for products rework in the resales;• Analysis and audit of the exchange of products in the resales;• Responsible for the project and implementation of a system for approval of exchange of products, generating savings of approximately R$ 1 million reais in 2014.

• Service Engineer working in the after-sales area for Electrolux products lines of Food Preservation, Fabric Care, and Food Preparation.• Field Feedback and Field Solutions in collaboration with Quality and R&D departments.• Support for the development of new products.• Development of technical solutions for the field (Technical Bulletins).• Analysis of key indicators (SCR, OCR, NPS, etc.) for continuous improvement of products and services, always aiming at customer satisfaction.• Implementation of technical procedures for reworked products at resale, ensuring product quality and reliability while reducing failure rates (SCR).

• Responsible for managing the technical team of Electrolux Top Service Rio de Janeiro (11 technicians);• Monitoring the quality of service provided under warranty and out of warranty, aiming for complete customer satisfaction with the service delivered.• Tracking technical performance to enhance customer service indicators such as FVR (First Visit Resolution), SCT (Service Cycle Time), and NPS (Net Promoter Score).

• Field technician responsible for repairing Electrolux products within and outside of warranty across all product lines, aiming for complete customer satisfaction with the service provided.• Field Solution and Field Feedback in collaboration with Service Engineering, R&D, and Quality departments.• Development and improvement of procedures for repairing Electrolux products.

• Clinical Engineering Technician at Jaraguá hospital (administrative and technical), preventive and corrective maintenance of medical equipment, except video equipment;• Daily preventive maintenance in the operating room, carrying out tests on anesthesia, ECG, oximeter, and capnography carts.

• Coordinator of the technical part, organization, training, maintenance, and installation of Ink-Jet printing equipment with 'DOD - Drop on Demand' system by Sealcode and Willett, including high-resolution Everdot printers.• Responsible for periodic assistance to customers, developing work strategies for preventive maintenance of printing equipment.

• Assembly and testing of electronic circuits.• Programming of micro-controllers in the 8051 families.• Preparation and manufacture of a didactic kit for automation.• Preparation of exercise and practices for microcontroller courses.• Instructor in the industrial automation area (Microcontrollers and PLC).• Instructor in the area of computer networks certified by Cisco - CCNA.• Instructor in the IT area (Maintenance of Micro Computers).