Fernando Vasconcelos Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brasil

• NPI (New Product Introduction) - LATAM Products:
• Project leader as after-sales representative for launching Food Preparation, Fabric Care, Dish Care, Floor Care, and SDA products in the LATAM market.
• Coordinate and assess field tests to ensure the best consumer experience throughout the LATAM markets.
• Develop spare parts lists, exploded views, and service manuals, focusing on optimizing the consumer experience (CX).
• Analyze Warranty Cost aiming at project profitability and consumer satisfaction.Product Care - LATAM Products:
• Manage Field Feedback and Field Solutions in collaboration with Quality and R&D departments for the LATAM market.

Curitiba Area, Brazil

• Led after-sales projects for launching Food Preservation and Fabric Care Products.
• Coordinated field tests and collaborated with Quality, R&D, Logistics teams for serviceability analysis.
• Analyzed warranty costs for launched products.
• Developed spare parts lists, catalogs, service manuals, and training programs.
• Spearheaded C2W certification for Service Engineering, reducing registration time from 3 to less than 1.5 months, ensuring stock availability at launch, and cutting R$186K in product exchanges (2020).
• Created troubleshooting videos (e.g., DM90X/DM91X Refrigeration System in English, Spanish, Portuguese) to guide field technicians.

Curitiba Area, Brazil

• Account manager of Retailer Warehouse (budget in 2014 of approximately 18 million reais). Responsible for controlling the expenses of this account such as spare parts, labor and product exchange.
• Analysis and audit of the orders of services for products rework in the resales;
• Analysis and audit of the exchange of products in the resales;
• Responsible for the project and implementation of a system for approval of exchange of products, generating savings of approximately R$ 1 million reais in 2014.

Curitiba Area, Brazil

• Service Engineer working in the after-sales area for Electrolux products lines of Food Preservation, Fabric Care, and Food Preparation.
• Field Feedback and Field Solutions in collaboration with Quality and R&D departments.
• Support for the development of new products.
• Development of technical solutions for the field (Technical Bulletins).
• Analysis of key indicators (SCR, OCR, NPS, etc.) for continuous improvement of products and services, always aiming at customer satisfaction.
• Implementation of technical procedures for reworked products at resale, ensuring product quality and reliability while reducing failure rates (SCR).

Rio De Janeiro Area, Brazil

• Responsible for managing the technical team of Electrolux Top Service Rio de Janeiro (11 technicians);
• Monitoring the quality of service provided under warranty and out of warranty, aiming for complete customer satisfaction with the service delivered.
• Tracking technical performance to enhance customer service indicators such as FVR (First Visit Resolution), SCT (Service Cycle Time), and NPS (Net Promoter Score).

São Paulo Area, Brazil

• Field technician responsible for repairing Electrolux products within and outside of warranty across all product lines, aiming for complete customer satisfaction with the service provided.
• Field Solution and Field Feedback in collaboration with Service Engineering, R&D, and Quality departments.
• Development and improvement of procedures for repairing Electrolux products.

São Paulo, Brazil

• Clinical Engineering Technician at Jaraguá hospital (administrative and technical), preventive and corrective maintenance of medical equipment, except video equipment;
• Daily preventive maintenance in the operating room, carrying out tests on anesthesia, ECG, oximeter, and capnography carts.

São Paulo, Brazil

• Coordinator of the technical part, organization, training, maintenance, and installation of Ink-Jet printing equipment with 'DOD - Drop on Demand' system by Sealcode and Willett, including high-resolution Everdot.
• Responsible for periodic assistance to customers, developing work strategies for preventive maintenance of printing equipment.

São Paulo, Brazil

• Assembly and testing of electronic circuits.
• Programming of micro-controllers in the 8051 families.
• Preparation and manufacture of a didactic kit for automation.
• Preparation of exercise and practices for microcontroller courses.
• Instructor in the industrial automation area (Microcontrollers and PLC).
• Instructor in the area of computer networks certified by Cisco - CCNA.

Specialization In Artificial Intelligence, Artificial Intelligence

Master Of Business Administration (Mba), Mba In Project Management

Bachelor Degree In Electrical Engineering, Electrical, Electronic And Communications Engineering

Electronics Technician - Manufacturing Automation, Electronics