Fernando Vasconcelos Email and Phone Number
Hello, my name is Fernando, I am currently an IT Support Analyst and Graduated in Computer Networks, I have 10 years of active experience in the area of information technology as technical support Level 1, 2 and 3, working on technologies and tools such as; Microsoft Windows, Windows Server, MDM, Communication Systems and Networks, ERP and providing excellent troubleshooting for tools and users. I always seek to improve my experience more and more and also return knowledge effectively in my environment.I am a lover of good relationships and I greatly value communication and dynamism between teams and tasks. In my last works, interpersonal skills such as: good communication, cordiality, flexibility, ethics and good ability to mediate problems were highlighted.For me, information technology is freedom, it's being able to choose to help shape the future by offering problem solving that makes people's and business' lives easier. It is being able to be present together with other areas of movement, not only the final result but what is added along the way.
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Especialista Em Suporte De TiGranto SegurosUberaba, Mg, Br
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It Support AnalystQuality Digital Sep 2023 - PresentUberaba, Minas Gerais, BrazilMain activities:- N2 support for approved equipment, users and systems.- Assembly of Infrastructure and Structured Cabling.- Network Troubleshooting and troubleshooting software and hardware problems.- Installation, Configuration and Preventive/Corrective/Predictive Maintenance of systems and tools.- Base Ticket Management (OTRS).- Creation and updating of service procedures (Knowledge Base | KCS).- Support for Operating Systems.- Support for Office 365 Tools.- Control and administration of Printers.- Patrimonial Control.- Support the team of experts for maintenance on servers, switches and firewalls.- Third party monitoring.- Activation and interaction with N3 support teams and managers to resolve identified alarms.- Administration and support of access controllers, monitors, video walls and security cameras at the airport park.- Administration of flight information display system (FIDS). -
It Support AnalystBravo - Serviços Logísticos Jul 2017 - Feb 2023Uberaba, Minas Gerais, Brazil- Support and service to users (1st, 2nd and 3rd Level).- Analysis and troubleshooting of Networks and Computers.- SAP user module administration and object-oriented permissions management.- Notebook Maintenance (Intermediate/Advanced).- Implementation and administration of MDM Management system (Android Smartphones) - Pulsus- Implementation and administration of 3CX telephone system (Voip, Softphone, IP) - Callface- Server Administration (Windows Server 2003/2008/2012/2016/2022 | Active Directory 1st Level and 2nd Basic Level | Group Policy Management (GPO) 1st Basic Level | DHCP 1st Basic Level.- Installation, Configuration, Software Maintenance (Basic and Intermediate) on HoneyWell data collectors (CK65) via StagingHub.- Control of licensing and invoices related to IT.- Monitoring and information security.- Monitoring of outsourced workers.- Support and training employees using the company's tools.- Creation, maintenance and administration of knowledge bases (Knowledge).- Assistance with the configuration and standardization of Access Points (AeroHive, Aruba, Ruckus).- Assistance with configuration and standardization of Dell Switches.- Opening of Tickets to third parties.- Support for the company's legacy systems.- Control and management of purchases of IT peripherals. -
It Support AssistantBravo - Serviços Logísticos Feb 2015 - Jul 2017Uberaba, Minas Gerais, Brazil- Support and service to users (1st and 2nd level).- Assembly and Maintenance of Computers and Notebooks (Intermediate/Advanced).- Server Management (Windows Server 2003/2008/2012 / Active Directory/ (1st Level).- Control of licensing and invoices related to IT.- Monitoring and information security (Checklists of the company's legacy systems).- Administration of GLPI (Ticket System).- Inventory of IT-related Assets.- Support and training employees using the company's tools.- Installation, Configuration, Software Maintenance (Basic) and administration of Intermec data collectors (CK3Z,CK3X, CK3R) via SmartSystem.- Monitoring of outsourced workers.- Control and Monitoring of refrigerated environments (DataCenter and Disaster Recovery) via Checklist.- Management and administration of SAP user modules.
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It Technician SupportBravo - Serviços Logísticos Jan 2014 - Feb 2015Uberaba, Minas Gerais, Brazil- Support and service to users (1st Level).- Assembly and Maintenance of Computers and Notebooks (Basic).- Control and administration of GLPI (Ticket System).- Inventory of IT-related Assets.- Control of Printer Supplies.- Support and training of the company's legacy systems.
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Accounting AssistantUberaba City Hall Oct 2013 - Jan 2014Uberaba, Minas Gerais, Brazil- Organize process control.- Update system approved by the company.- Document analysis.- Control of Printing Supplies.- Dispatch and receipt of procedures via protocol.
Fernando Vasconcelos Skills
Fernando Vasconcelos Education Details
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Facthus - Faculdade De Talentos HumanosInformation Technology
Frequently Asked Questions about Fernando Vasconcelos
What company does Fernando Vasconcelos work for?
Fernando Vasconcelos works for Granto Seguros
What is Fernando Vasconcelos's role at the current company?
Fernando Vasconcelos's current role is Especialista em suporte de TI.
What schools did Fernando Vasconcelos attend?
Fernando Vasconcelos attended Facthus - Faculdade De Talentos Humanos.
What skills is Fernando Vasconcelos known for?
Fernando Vasconcelos has skills like Suporte Para Help Desk, Suporte De Hardware Ti, Sap, Microsoft Windows, Sistemas Operacionais, Microsoft Office, Microsoft Word, Atendimento Ao Cliente, Active Directory.
Not the Fernando Vasconcelos you were looking for?
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Fernando Vasconcelos
Analista De Sistemas No Ministério Público | Expertise Em Estratégia De TiCuiabá, Mt1mpmt.mp.br -
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Fernando Vasconcelos
Service Engineering | After Sales | Consumer Care | Cx (Customer Experience) | Project ManagementCuritiba, Pr
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