As an IT Applications Manager at Cross Border Xpress, I am responsible for overseeing the development and maintenance of the company's software applications. My role includes the following:-Led cross-functional teams in strategic projects, managing end-to-end software development lifecycles, and driving operational efficiency ensuring 99.95% system up-time.-Co-designed and implemented an AWS cloud-based data lake architecture, integrating tools like Microsoft 365, Airflow, and Tableau, enabling advanced analytics and scalable data pipelines.-Designed and launched a mobile app with 500k+ downloads and 420k+ transactions, incorporating user behavior analytics for iterative improvement.-Directed website redevelopment, achieving a 50% increase in online ticket sales within a year by streamlining user experience and leveraging data-driven insights.-Engineered a ticketing system supporting multi-channel sales, facilitating over 9 million orders, with high reliability and scalability.-Built SQL-based data models and dashboards in Tableau and Qlik Sense, enabling predictive analytics and real-time decision-making for key business operations.-Automated financial reconciliation using Oracle NetSuite, Boomi, and AWS RDS, reducing processing time by 70% and increasing data accuracy.

As an IT Business Analyst at Cross Border Xpress, I played a crucial role in analyzing business requirements and translating them into IT solutions. My responsibilities include:-Collaborated with cross-functional stakeholders to gather and document business requirements, converting them into functional and technical specifications for scalable IT solutions.-Led development teams to implement IT systems, achieving a 50% reduction in deployment timelines by streamlining requirement workflows.-Conducted data analysis using SQL and visualization tools, delivering actionable insights that enhanced operational decision-making by 40%.-Designed and executed test plans, ensuring IT systems met quality standards and achieving a 90% defect-free rate post-deployment.-Proposed and implemented process improvements, reducing manual data entry by 70% and increasing team efficiency.

As a Software Engineer at Systems Communications, I was responsible for developing and maintaining software applications. My role included the following:-Designed and developed software solutions in Python, SQL, JavaScript, and C#, contributing to projects that improved system performance.-Collaborated with cross-functional teams to gather requirements and deliver scalable software solutions on time.-Conducted data analysis and built visualization dashboards, providing actionable insights that improved operational efficiency.-Implemented software engineering best practices, standardizing code quality and reducing technical debt.

-Developed additional modules and features to the company’s documents control andprocesses system.

-Software development and support to all IT operational issues.-Implemented a small application to improve the payroll process.