Fernando Serrano Email & Phone Number

Port Richey, Florida, United States

•Proactively seek out new housing opportunities and resources to assist families and singles with housing. •Conduct initial housing assessments for clients who are referred to the program to determine an appropriate level of housing intervention and placement opportunities.•Maintain on-going relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed.•Maintain a Landlord Directory to include documentation of all… Show more •Proactively seek out new housing opportunities and resources to assist families and singles with housing. •Conduct initial housing assessments for clients who are referred to the program to determine an appropriate level of housing intervention and placement opportunities.•Maintain on-going relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed.•Maintain a Landlord Directory to include documentation of all contacts with housing providers. •Provide consistent updates on housing availability.•Develop plans and negotiate, “master leasing” arrangements with landlords.•Maintain and update data for rapid re-housing programs, documentation of trainings, budgets, housing contacts and other pertinent information in accordance with agency and best practice standards.•Develop and maintain knowledge of information on housing assistance programs.•Educate landlords on how the short/medium-term rental subsidy program works including timeframe and potential payment breakdown.•Educate landlords on the Section 8 program and other long-term subsidy programs. •Educate clients regarding tenant rights and responsibilities, housing discrimination, finding and securing rental housing, communication with landlords and fair housing.•Help provide access to resources to assist clients as needed during their move into permanent housing (This may include connecting them with case managers for accessing rental assistance money, donated furnishings, and coordinating with volunteer movers). Show less

Tampa, Florida, United States

• Developed and implemented disaster recovery plans, collaborating with local agencies and stakeholders to coordinate resources and support. • Conducted needs assessments, managed caseloads, and monitored client progress toward recovery goals.

• Responsible for non-personal administrative and mailroom support services.• Ensure that customer issues are addressed, and the management, direction, planning, training, and other functions necessary for an effective mail and distribution service operation are performed based on the statement of work.• Act as a liaison to the designated Contract Officer’s Representative daily.• Maintain security management control over all government-furnished space.• Responsible for… Show more • Responsible for non-personal administrative and mailroom support services.• Ensure that customer issues are addressed, and the management, direction, planning, training, and other functions necessary for an effective mail and distribution service operation are performed based on the statement of work.• Act as a liaison to the designated Contract Officer’s Representative daily.• Maintain security management control over all government-furnished space.• Responsible for coordination of timesheets, accident/injury reports, leave requests, and other reports as required• Supervise work and ensure all materials and participants are in place to complete tasks.• Maintain inventory of supplies needed to perform all aspects of the job as outlined in the statement of work.• Ensure that security procedures are constantly practiced.• Fleet Management. Show less

Joint Base Lewis Mccord, Wa

•Greet and assist walk-in customers, answer questions regarding shipping, review shipment request documentation, answer telecommunications, receive and send faxes, scan documents, as well as receive, reply and log-in shipment requests sent to group box email.•Receive requests and review them for shipment mode: less than truck load (LTL), full truck load (TL), domestic and international commercial air movement.•Input data in the Cargo Movement Operations System (CMOS), Global Freight… Show more •Greet and assist walk-in customers, answer questions regarding shipping, review shipment request documentation, answer telecommunications, receive and send faxes, scan documents, as well as receive, reply and log-in shipment requests sent to group box email.•Receive requests and review them for shipment mode: less than truck load (LTL), full truck load (TL), domestic and international commercial air movement.•Input data in the Cargo Movement Operations System (CMOS), Global Freight Management (GFM) system.•Create load plans to determine the equipment type and modes of transport needed, use GFM, CMOS, and carrier interaction to receive rate quotes for domestic and international shipments.•Generate carrier routing lists, call carriers to give shipment requirements, and book/arrange pick up for shipments.•For Shipments requiring 25 trucks or more, the contractor will submit a DD Form 1085 (Domestic Freight Routing Request) to initiate a negotiated bid with the Surface Deployment and Distribution Command (SDDC).•Prepare a CBL once booking coordination is complete; generate GBL’s to specific international countries that require them.•Coordinate and arrange pickup with customers, carriers and drivers.•Meet and tend to commercial drivers, provide CBL copies, and obtain driver information and signature on the CBLs.•Process CBLs and Transportation Control Movement Documents (TCMD) to the port of clearance and process CBL by priority indicator within 24-hours.•Process CBL/GBL correction notices when documentation corrections are needed.•Receive requests, review and print labels, log tracking number, schedule pickup for customer, track shipments, and call commercial carriers for Worldwide Express (WWX) to ship small packages to international areas.•Enter data into computer system – logging shipments, weekly activity report, and data entry for reports/charts. Show less

Tumwater, Washington

•Assist customers with licenses, registrations, permits and other government services. •Respond to questions about agency programs in person and on the telephone. •Accept payments and complete financial transactions accurately. •Provide excellent customer service to internal and external customers. •Work in a strong team atmosphere, share information and utilize your group to problem solve. •Provide exceptional customer service; proven ability to listen attentively… Show more •Assist customers with licenses, registrations, permits and other government services. •Respond to questions about agency programs in person and on the telephone. •Accept payments and complete financial transactions accurately. •Provide excellent customer service to internal and external customers. •Work in a strong team atmosphere, share information and utilize your group to problem solve. •Provide exceptional customer service; proven ability to listen attentively, recognize and identify issues, provide options and fulfill services. •Perform data entry and use multiple computer applications simultaneously. Enter information, update databases and utilize the Internet as a resource. •Process cash, check, debit and credit card transactions accurately. •Speak with upset, confused, demanding and difficult customers in a professional and courteous manner. •Clearly express complex information using language appropriate for the customer. •Acute attention to detail when reviewing materials for completion, accuracy, errors and omissions. •Prioritize and perform multiple tasks simultaneously. Manage interruptions appropriately and return to incomplete tasks. •Use Microsoft Word, Excel and Outlook to complete daily tasks. Show less

Joint Base Lewis Mccord, Wa

Highly trained expert in CBRN reconnaissance systems, biological detection systems (BIDS), obscurant systems, decontamination systems, and hazard detection and warning systems. Assisted in application of defense measures. Provided training and supervision regarding the proper use and procedures for CBRN equipment and operations. Trained local fire/police and civilian first responders on CBRN response operations. Operated and maintained CBRN detection and decontamination equipment.

San Juan, Puerto Rico

• Educated customers on health care benefits utilizing appropriate language (Spanish/English) for the customer to provide a better understanding of their coverage.• Assisted customers in deciphering primary care provider information and identifying the best fit for customer needs. • Creation of a plan for their healthcare and needs. • Policies and coverage orientation.• Managed in-person incoming monthly payments for up to 50 customers per month.• Utilize a computer system… Show more • Educated customers on health care benefits utilizing appropriate language (Spanish/English) for the customer to provide a better understanding of their coverage.• Assisted customers in deciphering primary care provider information and identifying the best fit for customer needs. • Creation of a plan for their healthcare and needs. • Policies and coverage orientation.• Managed in-person incoming monthly payments for up to 50 customers per month.• Utilize a computer system to file and update medical claims within 24 hours of receipt Show less

Dorado, Puerto Rico

Overseen Daily OperationsSupervising 24 employees Processing in person and over the phone payments Managing deposits Coordinating service and deliveries Checking inventory and managing client fleetsProcessing payrollProcessing accounts payables and receivables.

Dorado, Puerto Rico

Serves customers by selling products and meeting customer needs.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedules to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product… Show more Serves customers by selling products and meeting customer needs.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedules to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product literature.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Show less