Fernando Boranga Email & Phone Number

Braga, Portugal

• Successfully streamlined registration data integration processes, resulting in enhanced operational efficiency.• Implemented improvements in email notification systems, leading to higher engagement rates.• Collaborated with the Tech team to enhance automation, resulting in time and resource savings.• Received commendation for consistently ensuring data accuracy and producing insightful reports.

Lisboa E Região, Portugal

During my collaborative tenure with iDreams, I embraced a diverse range of roles and responsibilities both within and beyond the realm of technology. This period served as a journey of personal and professional discovery, spanning across Brazil, the United States, Portugal and the United Kingdom. As part of this dynamic experience, I engaged in multifaceted projects within the events and tourism domain, ventured into gas station management, volunteered in hostel services, worked with a dropshipping website operating Amazon stores, and provided comprehensive technical support services to I.T. partners.▪Played a pivotal role in fostering strong connections with a notable array of clients, including Grupo Galtier - Brasil | Marathon Gas Station - USA | Hotel Maria Banana and Cuidar com Amor - Portugal | Olem and BoxAthing - UK.▪Demonstrated prowess in configuring, troubleshooting, facilitating the installation of software applications and peripheral devices.▪Spearheaded the sale of systems, partnerships, and computer services, contributing to revenue growth and client satisfaction.▪Took the lead in creating internal content and technical troubleshooting materials, enhancing the overall knowledge-sharing environment.

São Paulo

At ReadSoft, my tenure was defined by progressive roles and a commitment to elevating support services and fostering collaboration.Support Manager Leadership: Guided the internal support team, ensuring streamlined operations and effective issue resolution. Collaborated closely with partner companies to execute support projects, delivering comprehensive solutions that aligned with strategic goals.Technical Expertise: Throughout my journey, I maintained a robust technical acumen, from second-level technical support and consulting service projects to immediate coordination between second and third-level support teams globally. My proficiency extended to MS Active Directory maintenance, remote backup setup, technical material creation, and more.This narrative underscores my journey as a pivotal player in initiating and advancing the internal support department while forging partnerships and steering impactful projects. This evolution in leadership and expertise reflects my unwavering dedication to excellence and innovation.

São Paulo, Brasil

Upon returning from my language exchange in Ireland, I embarked on an exciting role that involved collaborating with IBM's team to facilitate the implementation of Amadeus for TAM Airlines at São Paulo's Congonhas and Cumbica Airports. My role centered around delivering comprehensive IT support across various departments during this significant technological transition.Worked closely with IBM's team to support the successful integration of Amadeus Airport Solutions at Congonhas and Cumbica Airports, ensuring smooth operations for TAM Airlines.•Provided extensive technical assistance to departments, troubleshooting operational systems, software applications, printers, scanners, and more.•Played an integral role in maintaining day-to-day IT operations, contributing to the seamless adoption of Amadeus Airport Solutions.•Demonstrated adept problem-solving skills, addressing challenges promptly to minimize disruptions and optimize work processes.

Dublin, Condado De Dublin, Irlanda

•Collaborated with e-dublin, a prominent online community for individuals seeking guidance in relocating to Ireland, to provide vital language assistance and acclimatization support.•Facilitated seamless transitions for new students and expatriates, orchestrating logistics, documentation, and reception services.•Established strategic partnerships as an intermediary between Irish language schools/agencies and Brazilian students, bridging cultural gaps and fostering a welcoming environment.•Advised clients on travel arrangements, sightseeing excursions, and local insights, enhancing their overall experience in a foreign land.This role was not only a personal endeavor but also evolved into a valuable partnership, enriching the lives of individuals embarking on similar journeys. It was a mutually beneficial venture that extended my network, showcased adaptability, and demonstrated my dedication to making a meaningful impact on others' lives during a pivotal time.

São Paulo, Brasil

• System Automation: Spearheaded efforts in automating core systems, streamlining operations, and enhancing overall efficiency.• Backup Management: Ensured data security and continuity by skillfully overseeing backup operations, safeguarding crucial information.• Strategic IT Process Analysis: Played a critical role in analyzing existing IT processes, identifying areas for improvement, and implementing strategic enhancements.• Software and OS Expertise: Demonstrated proficiency in installing, configuring, and updating software applications and operating systems, contributing to a highly functional IT ecosystem.

São Paulo, Brasil

• Technical Support Excellence: Provided technical assistance to employees, swiftly resolving IT issues and contributing to uninterrupted workflow.• System Configuration: Successfully installed and configured operating systems, software applications, printers, and scanners, optimizing efficiency across departments.• Print and Invoice Management: Oversaw critical routines for printing and invoice issuance, streamlining processes and minimizing disruptions.• Insightful Reporting: Generated management reports that offered valuable insights, enabling data-driven decision-making and operational enhancements.

São Paulo, Brasil

Customer Support and Leadership | Internet Industry Expertise• Technical Expertise: Provided expert technical support to broadband and dial-up users, resolving complex issues efficiently and ensuring seamless internet connectivity.• Product Training and Analysis: Took on the responsibility of training teams on new products, while evaluating procedures to optimize efficiency and effectiveness.• Leadership: Led a dynamic telesales team, driving performance and fostering a culture of achievement.• Multichannel Customer Care: Leveraged exceptional communication skills to provide exceptional customer service through phone, email, and chat channels.

English Language

Manager, Management Computer Network And Internet

Technical High School