Solutions for Community Health is a fully owned subsidiary of Sun River HealthAct as a consultant for HRHCare's Solutions for Community Health (S4CH). Provided training, expertise, and go-live support to other Federally Qualified Health Centers in Suffolk County, New York, and Atlanta Georgia. Develop and conduct training programs for new and existing Solutions for Community Health Care clients.Provide end-user support and follow up in multiple ways including:• Group Training for new and existing employees• Individual structured training• Perform virtual training sessions• Follow up for providers on a 2 and 6-weeks basis• Review, test and implement application upgrades, under the direction of the Regional EMR Systems Director and VP of EMR Systems and Client Relations• Provide Workflow Analysis and optimizations• Create and customize all users accounts, as well as deactivate them as needed• Monitor Ticketing System throughout the day (when not in training) and respond to all issues in a timely manner.• Answer support helpline and maintain a log of issues with escalation to management, as needed, following an established workflow• Develop and maintain EMR Training manuals and training guides.• Provide onsite go-live support and follow-up during New system implementation.• Participate in special projects, as needed, and perform other duties as assigned• Provide 2nd level application and technical support by generating tickets with EHR vendor to resolve application or technical issues.• Generate IBM Cognos Analytics data reports to analyze provider effectiveness in relation to Meaningful Use Stage 1,2, Patient Center Medical Home, and quality measures. After analyzing the results, set up one-on-one training to go over the areas in eClinicalWorks to effectively document Quality Measures i.e., Meaningful Use and Patient Center Medical Home.• Serve as a mentor to junior training staff.• Travel to client sites and train providers and clinical staff

Provide Network and Technical Support for 17 Health Care organization locations in the Hudson Valley, Long Island and Haverstraw. Successfully rolled out a new Electronic Health Records application for 790 employees.Second Level Technical Support for six Desktop/Service technicians. Scheduled and prioritize daily tasks for Level 1 technicians. Provided technical support for 17 clinical sites (710 employees) that included Executive, Administrative and medical staff. Co-winner of the 2008 Presidents Award for deploying 500 PC workstations on time and under budget in support of new Electronic Health Record application company-wide. In 2011 successfully implemented new Dental application (Open Dental) for 50 employees.• Attended meetings with the Capital Improvement Projects team in support of new clinical sites implementations. • Collaborated with Network, EHR training department and EHR vendor in support of upgrades and Bug fixes. • Liaised with hardware and software vendors for problem resolution.• Monitored Help Desk and email queue to insure prompt attention.• Acted as the Track-IT Help Desk (Application) Administrator and facilitated version upgrades. • Provided Help reports to the End User Support manager for Analysis I.e. First call resolution and track trends.

Provide User Acceptance Testing for Citigroup’s Business Leasing division for Dallas and New York offices. Coordinate UAT for software/application version upgrades based on new business requirements using SDLC methodology. Interact with IT back office operations, developers, 2nd Level Support, application vendor and stakeholders.

Responsible for providing first-level (remote) technical and voice support for 400 Health Care providers, Executive and Administrative staff. All support includes 13 clinical sites. Provide server administrative support creating, deleting Active Directory and Microsoft Exchange Email accounts. Attend monthly meetings as a task force member on Information Sharing. Support the desktop support staff where needed.• Coordinated and route unresolved calls to 2nd level technical support at remote sites.• Created user accounts, installed and configured medical industry-related applications including Cliniflow, Medical Manager, and PECS.• Created monthly reports for Help Desk manager of all calls coming into the helpdesk, i.e., response times, number of calls by location, and number of calls for each technician.• Assisted Server Administrator with updating all servers, for Microsoft Windows Service Packs, updates, and antivirus definitions.• Responsible for the procurement of all hardware and software using an approved vendor