Ms Dynamics 365 Customer Engagement Senior Consultant
Current
Nov 2022 - Present
AeroLeads people directory · profile
Fernando Jorge Da Silva Email & Phone Number
Product Owner and MS Dynamics Customer Engagement Senior Consultant
at
AlfaPeople
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Product Owner and MS Dynamics Customer Engagement Senior Consultant
Location
São Paulo, Brazil
Company size
Who is Fernando Jorge Da Silva? Overview
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Quick answer
Fernando Jorge Da Silva is listed as Product Owner and MS Dynamics Customer Engagement Senior Consultant at AlfaPeople, a with 497 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernando Jorge Da Silva.
Fernando Jorge Da Silva previously worked as MS Dynamics 365 Customer Engagement Senior Consultant at Alfapeople and Microsoft Dynamics Customer Engagement Consultant - Product Owner at Editora Moderna. Fernando Jorge Da Silva holds Business/Office Automation/Technology, Unfinished from Universidade Cidade De São Paulo.
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Profile bio
About Fernando Jorge Da Silva
Fernando Jorge Da Silva is a Product Owner and MS Dynamics Customer Engagement Senior Consultant at AlfaPeople. He possess expertise in crm, contact centers, integration, call centers, call center and 28 more skills. He is proficient in English and Spanish. Colleagues describe him as "I have the great opportunity to work together with Fernando during the CRM Dynamics 2011 - Service Module project. I must say his participation was unique and a critical sucess factor for this project, because of his technical background and large experience in IT field. Besides, he is a very polite and team builder professional." and "Fernando, é um excelente profissional, muito focado, responsável e comprometido com suas atividades. Tenho grande respeito pelo profissional e pela ótima pessoa. Recomendo-o positivamente a toda comunidade Linkedin"
Listed skills include Crm, Contact Centers, Integration, Call Centers, and 29 others.
Current workplace
Fernando Jorge Da Silva's current company
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Alfapeople
9 roles
Fernando Jorge Da Silva work experience
A career timeline built from the work history available for this profile.
Microsoft Dynamics Customer Engagement Consultant - Product Owner
Jun 2019 - Nov 2022
Ms Dynamics Crm Consultant
Customer's needs Analisys for Microsoft Dynamics CRM solution Devlopment specifications;Microsoft Dynamics CRM's customizations and configuration;Microsoft Dynamics CRM's projects implementations fulfilling goals of scope, quality and deadline for national and multinational enterprises such as Bairro Novo, Bradesco, Fujitsu do Brasil, UTC Engenharia, CLM Software and Gafisa.
Jun 2009 - Jun 2019
Senior Strategical Planning Analyst
Tnl Contax S.A
Mathematical modeling to determine leads with the best purchase profile (data mining);Mathematical modeling aiming to increase the percentage of correct person contacts for outbound operations;Historical Analysis to determine best time to call;Strategy development to optimize mailing coverage and reduce telephony costs;Monthly / annual volume projections of outbound calls, correct person contact and effective sales;reduce telephony costs; Monthly / annual volume projections of outbound calls, correct person contact and effective sales
Aug 2007 - Jun 2009
Product Coordinator
Manage the partnership development between the Wittel Comunicações and Witness Systems (USA) being the main contact point Responsible for communication between two companies;Elaboration and accomplishment of consulting projects to evaluate customer´s technological needs and indicate the best solutions for their environments regarding WFM solutions and products supplied and supported by the company;Solution specification and sizing of hardware and human resources necessary for pricing and projects implementations focused on customer’s needs for new projects, prospects, upgrades and implementations of new features regarding WFM tools;Technical/commercial proposal elaborations for WFM solutions;Speachs, presentations and demonstrations of the WFM products for new prospects.
Dec 2005 - Jan 2007
Tech Support Leader
Lead Tech Support and implementation team for Workforce management (WFM) tools (Blue Pumpkin/Verint Impact 360, Genesys, Rigth Force) supplied and supported by the company;Project and team management for implementations of WFM solutions in several customers, such as Embratel, Brasilcenter, Sky TV for signature, TIM, Certegy, including solution specification and sizing of hardware and necessary human resources to fulfill the projects implementation and support;WFM Project specification, technical and commercial proposal elaboration, consulting, installation, integration and training for two international projects, Telefonica Movilstar and WALMART both in located in Mexico, interacting with the AVAYA Mexico and the customers, All the training for this projects given in Spanish; Lead Tech Support and implementation team for responsible for Genesys CTI tools supplied and supported by company;Project and team management for implementations implementation of Genesys CTI tool on Repsol petroliferous industry site and CitiGroup.
Feb 2003 - Dec 2005
Technical Support Analyst
Tech support, training and implementations of Aspect e-WFM tool for Latin America;Pricing and Technical/commercial proposal elaborations for Aspect e-WFM tool;Presentations and demonstrations of Aspect e-WFM tool for customers.
Apr 2002 - Jan 2003
Senior Planning Analyst
Sizing and control of schedules for Call Center services;Control and management of calls traffic (Control Desk);Studies for costs reduction and workforce optimization of Call center services for several customers;Development of projects for improvement of the operations and prospection for several new customers;Operation sizing studies with Call Center outsourcing pricing purposes; Responsible for implementation of the Workforce management software TCS series 5, implanted in sites, Rio De Janeiro (teleporto), Porto Alegre, Salvador and Barra Funda (Process of After Implantation, consulting and training in the usage of the software).
Jun 1999 - Apr 2002
Network Admin
Confecções Taupys Ltda.
- Responsible by Administration of novel 4.11 network, technical support and maintenance of e technological park infrastructure of the company with of 24 local points and 9 stores, being 8 in São Paulo and 1 in Salvador.
Aug 1995 - Dec 1998
Team & coworkers
Colleagues at AlfaPeople
Other employees you can reach at alfapeople.com. View company contacts for 497 employees →
TY
Tamara Younes
Colleague at AlfapeopleAmman, Jordan
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KO
Karen Oliveira Lima
Colleague at AlfapeopleBrazil
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MB
Moath Bdour
Colleague at AlfapeopleAmman, Jordan
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AH
Andrés Henríquez Suárez
Colleague at AlfapeopleChile
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CE
César Espitia
Colleague at AlfapeopleColombia
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PH
Pedro Henrique Nunes Pimenta
Colleague at AlfapeopleSão Luís, Maranhão, Brazil
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DE
David Espinosa
Colleague at AlfapeopleSantiago, Santiago Metropolitan Region, Chile
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MS
Mohamed Samir Abo Hatab
Colleague at AlfapeopleQesm El Maadi, Cairo, Egypt
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AB
Adriano Brasiliano
Colleague at AlfapeopleSão Paulo, Brazil
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GB
Giovani Biesdorf
Colleague at AlfapeopleChapecó, Santa Catarina, Brazil
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Tamara Younes
Colleague at AlfapeopleAmman, Jordan
View →
KO
Karen Oliveira Lima
Colleague at AlfapeopleBrazil
View →
MB
Moath Bdour
Colleague at AlfapeopleAmman, Jordan
View →
AH
Andrés Henríquez Suárez
Colleague at AlfapeopleChile
View →
CE
César Espitia
Colleague at AlfapeopleColombia
View →
PH
Pedro Henrique Nunes Pimenta
Colleague at AlfapeopleSão Luís, Maranhão, Brazil
View →
DE
David Espinosa
Colleague at AlfapeopleSantiago, Santiago Metropolitan Region, Chile
View →
MS
Mohamed Samir Abo Hatab
Colleague at AlfapeopleQesm El Maadi, Cairo, Egypt
View →
AB
Adriano Brasiliano
Colleague at AlfapeopleSão Paulo, Brazil
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GB
Giovani Biesdorf
Colleague at AlfapeopleChapecó, Santa Catarina, Brazil
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2 education records
Fernando Jorge Da Silva education
Business/Office Automation/Technology, Unfinished
Education record
Sesi
FAQ
Frequently asked questions about Fernando Jorge Da Silva
Quick answers generated from the profile data available on this page.
What company does Fernando Jorge Da Silva work for?
Fernando Jorge Da Silva works for AlfaPeople.
What is Fernando Jorge Da Silva's role at AlfaPeople?
Fernando Jorge Da Silva is listed as Product Owner and MS Dynamics Customer Engagement Senior Consultant at AlfaPeople.
Where is Fernando Jorge Da Silva based?
Fernando Jorge Da Silva is based in São Paulo, Brazil while working with AlfaPeople.
What companies has Fernando Jorge Da Silva worked for?
Fernando Jorge Da Silva has worked for Alfapeople, Editora Moderna, Tnl Contax S.A, Wittel Comunicações Ltda, and Unitech Tecnologia Da Informação.
Who are Fernando Jorge Da Silva's colleagues at AlfaPeople?
Fernando Jorge Da Silva's colleagues at AlfaPeople include Tamara Younes, Karen Oliveira Lima, Moath Bdour, Andrés Henríquez Suárez, and César Espitia.
How can I contact Fernando Jorge Da Silva?
You can use AeroLeads to view verified contact signals for Fernando Jorge Da Silva at AlfaPeople, including work email, phone, and LinkedIn data when available.
What schools did Fernando Jorge Da Silva attend?
Fernando Jorge Da Silva holds Business/Office Automation/Technology, Unfinished from Universidade Cidade De São Paulo.
What skills is Fernando Jorge Da Silva known for?
Fernando Jorge Da Silva is listed with skills including Crm, Contact Centers, Integration, Call Centers, Call Center, Telecommunications, Pre Sales, and Team Management.
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