Customer's needs Analisys for Microsoft Dynamics CRM solution Devlopment specifications;Microsoft Dynamics CRM's customizations and configuration;Microsoft Dynamics CRM's projects implementations fulfilling goals of scope, quality and deadline for national and multinational enterprises such as Bairro Novo, Bradesco, Fujitsu do Brasil, UTC Engenharia, CLM Software and Gafisa.

Mathematical modeling to determine leads with the best purchase profile (data mining);Mathematical modeling aiming to increase the percentage of correct person contacts for outbound operations;Historical Analysis to determine best time to call;Strategy development to optimize mailing coverage and reduce telephony costs;Monthly / annual volume projections of outbound calls, correct person contact and effective sales;reduce telephony costs; Monthly / annual volume projections of outbound calls, correct person contact and effective sales

Manage the partnership development between the Wittel Comunicações and Witness Systems (USA) being the main contact point Responsible for communication between two companies;Elaboration and accomplishment of consulting projects to evaluate customer´s technological needs and indicate the best solutions for their environments regarding WFM solutions and products supplied and supported by the company;Solution specification and sizing of hardware and human resources necessary for pricing and projects implementations focused on customer’s needs for new projects, prospects, upgrades and implementations of new features regarding WFM tools;Technical/commercial proposal elaborations for WFM solutions;Speachs, presentations and demonstrations of the WFM products for new prospects.

Lead Tech Support and implementation team for Workforce management (WFM) tools (Blue Pumpkin/Verint Impact 360, Genesys, Rigth Force) supplied and supported by the company;Project and team management for implementations of WFM solutions in several customers, such as Embratel, Brasilcenter, Sky TV for signature, TIM, Certegy, including solution specification and sizing of hardware and necessary human resources to fulfill the projects implementation and support;WFM Project specification, technical and commercial proposal elaboration, consulting, installation, integration and training for two international projects, Telefonica Movilstar and WALMART both in located in Mexico, interacting with the AVAYA Mexico and the customers, All the training for this projects given in Spanish; Lead Tech Support and implementation team for responsible for Genesys CTI tools supplied and supported by company;Project and team management for implementations implementation of Genesys CTI tool on Repsol petroliferous industry site and CitiGroup.

Tech support, training and implementations of Aspect e-WFM tool for Latin America;Pricing and Technical/commercial proposal elaborations for Aspect e-WFM tool;Presentations and demonstrations of Aspect e-WFM tool for customers.

Sizing and control of schedules for Call Center services;Control and management of calls traffic (Control Desk);Studies for costs reduction and workforce optimization of Call center services for several customers;Development of projects for improvement of the operations and prospection for several new customers;Operation sizing studies with Call Center outsourcing pricing purposes; Responsible for implementation of the Workforce management software TCS series 5, implanted in sites, Rio De Janeiro (teleporto), Porto Alegre, Salvador and Barra Funda (Process of After Implantation, consulting and training in the usage of the software).

- Responsible by Administration of novel 4.11 network, technical support and maintenance of e technological park infrastructure of the company with of 24 local points and 9 stores, being 8 in São Paulo and 1 in Salvador.