Fernando Machado Email & Phone Number

Estônia

- Develop and implement customer service center (CSC) goals and policies, staffing levels, and administer policies and procedures in accordance with company regulations and customer needs- Implement business strategies to drive growth and enhance customer experience- Foster a Lean culture across the CSC department by identifying and implementing optimization opportunities- Define and lead the digitalization roadmap to streamline processes, enhance customer experience, and improve overall efficiency- Manage teams and ensure high levels of employee engagement and performance by providing coaching, feedback and professional development opportunities- Collaborate with internal stakeholders such as Sales, Marketing, and Operations to align CSC objectives with company goals- Monitor and analyze customer feedback to identify trends and areas for improvement- Establish KPIs and regularly review performance metrics to ensure service level agreements (SLAs) are met or exceeded- Manage budgets and ensure financial targets are met while maintaining a high level of customer satisfaction.

Maia, Porto, Portugal

- Site Manager- OTC- Develop and implement departmental goals and policies, staffing levels, and administers policies and procedures in accordance with region regulations- Implement Business strategies- Train team leaders to apply a Lean culture in all processes and procedures-Promote the adoption of standardization of the processes in scope, always in the End-to-End process perspective

Maia

- Operations Manager- Manage Front and back office teams- Implement Business strategies- Train team leaders to apply a Lean culture in all processes and procedures- Define Kpis and metrics that allow to track the team performance- Deploy a six sigma methodology across teams- Devellop a continuous improvement culture- Manage and coach projects- Quality control- Risk assessments- Digital Transformation- Design thinking- Define and manage Budget

Maia

-Manage multiple projects and programs in the supply chain and operations.-Manage project teams-Manage knowleage transfers-Internal process improvement consultant -Problem solving-Timely communication and reporting of project progress, results and risks to key stakeholders.- Lead teams of subject matter experts to find sustained solutions to archeive business goals- Ensure Safety conditions are placed for project participants- Demonstrate and archive business results from deploying Lean Six Sigma methodology and supporting major change projects.- Provide leadership, coaching and functional support to LSS Green belts and project leaders in your functions in order to drive business results through the appropriate deployment of LSS methodology- Train and coach teams on the use of LSS methodology and drive a culture of continuous improvement un their function

Maia, Portugal

LISA is SAP interface that Sales Partners use to do transactions on behalf of Linde.What we do:Support to all Sales Partners;Control all the activities of Order taking done by sales partners;Analysis of queries that can result in credit or debit memos;Analysis and correction of logistic movements;Analysis of all transactions that are manually changed in our web portal;Recover lost sales;Chasing payments;Trainning in all Order to Cash Process - Including Credit to cash processes;Assure SLASAP Module FI - AR - SD - MD;Project Managements - BPS - DDC and Six Sigma methods.My role:- Support all the team members in all difficulties in order to follow the procedures;- Train or provide training to new team members, and certify them- Manage workload between the teams,- Managing day-to-day operations- Managing team members in order to assure the daily tasks- Motivate and support team members- Reporting ( Team Activities, Process Quality )- Coordinate meetings with Local Organizations and the Reagional Operation Manager

Order To Cash - Specialist SAP trainer - Module -Sales and Distributions ( SD ).Trainer in High Performance Organisation - Order to Cash processSAP BW Analyzer

Maia

4710

Specialized In Lean Manufacturing, Lean Manufacturing

Business Process Management Engineer, Processes Improvement

Bachelor'S Degree, Public Management

School Of Ceo'S

School of CEO's