Fernando Machado Email and Phone Number
Fernando Machado work email
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Fernando Machado personal email
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Fernando Machado is a Head of CSC REN at Linde. He possess expertise in microsoft excel, microsoft word, microsoft powerpoint, microsoft outlook, sap erp and 4 more skills. Colleagues describe him as "I met Fernando when he took up the position he now holds, Director of Linde's Business Service Centre in Portugal, and in just a few months of working together he made a difference to my professional life. Always in a good mood, even in adverse situations, Fernando is very motivating, with an inspiring winning mindset. He's like a bottomless pit of knowledge, always available with a lesson to share, willing to come up with solutions in such a simple way that it seems like he's been thinking about them for hours, even when they come to him at the last minute. I hope our professional paths can come together again because I know I will still have a lot to learn from him." and "O Fernando é o tipo de profissional que tem solução para tudo, não se deixa ficar pelo obvio e tenta sempre melhorar os processos optimizando-os e tornando-os cada vez mais eficientes. Trabalhar com ele é certeza de que estaremos sempre a aprender. Excelente colega de trabalho sempre bem disposto. "
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Head Of Csc Region Europe North | Business Management RenLinde Dec 2024 - PresentEstônia- Develop and implement customer service center (CSC) goals and policies, staffing levels, and administer policies and procedures in accordance with company regulations and customer needs- Implement business strategies to drive growth and enhance customer experience- Foster a Lean culture across the CSC department by identifying and implementing optimization opportunities- Define and lead the digitalization roadmap to streamline processes, enhance customer experience, and improve overall efficiency- Manage teams and ensure high levels of employee engagement and performance by providing coaching, feedback and professional development opportunities- Collaborate with internal stakeholders such as Sales, Marketing, and Operations to align CSC objectives with company goals- Monitor and analyze customer feedback to identify trends and areas for improvement- Establish KPIs and regularly review performance metrics to ensure service level agreements (SLAs) are met or exceeded- Manage budgets and ensure financial targets are met while maintaining a high level of customer satisfaction. -
Director Business Service Center Fr/Bx/Ib | Sales & Marketing RewLinde Jun 2021 - Dec 2024Maia, Porto, Portugal- Site Manager- OTC- Develop and implement departmental goals and policies, staffing levels, and administers policies and procedures in accordance with region regulations- Implement Business strategies- Train team leaders to apply a Lean culture in all processes and procedures-Promote the adoption of standardization of the processes in scope, always in the End-to-End process perspective -
Internal Patients Services ManagerLinde Portugal Aug 2019 - Jun 2021Maia- Operations Manager- Manage Front and back office teams- Implement Business strategies- Train team leaders to apply a Lean culture in all processes and procedures- Define Kpis and metrics that allow to track the team performance- Deploy a six sigma methodology across teams- Devellop a continuous improvement culture- Manage and coach projects- Quality control- Risk assessments- Digital Transformation- Design thinking- Define and manage Budget
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Pmo, Project Manager & Six Sigma Black Belt , Cscm - Region Southern Europe (Res)The Linde Group Oct 2017 - Aug 2019Maia-Manage multiple projects and programs in the supply chain and operations.-Manage project teams-Manage knowleage transfers-Internal process improvement consultant -Problem solving-Timely communication and reporting of project progress, results and risks to key stakeholders.- Lead teams of subject matter experts to find sustained solutions to archeive business goals- Ensure Safety conditions are placed for project participants- Demonstrate and archive business results from deploying Lean Six Sigma methodology and supporting major change projects.- Provide leadership, coaching and functional support to LSS Green belts and project leaders in your functions in order to drive business results through the appropriate deployment of LSS methodology- Train and coach teams on the use of LSS methodology and drive a culture of continuous improvement un their function -
Process Manager - Lisa - Enabling Sales Partners Pt - Sp - Fr - RetailThe Linde Group Nov 2016 - Oct 2017Maia, PortugalLISA is SAP interface that Sales Partners use to do transactions on behalf of Linde.What we do:Support to all Sales Partners;Control all the activities of Order taking done by sales partners;Analysis of queries that can result in credit or debit memos;Analysis and correction of logistic movements;Analysis of all transactions that are manually changed in our web portal;Recover lost sales;Chasing payments;Trainning in all Order to Cash Process - Including Credit to cash processes;Assure SLASAP Module FI - AR - SD - MD;Project Managements - BPS - DDC and Six Sigma methods.My role:- Support all the team members in all difficulties in order to follow the procedures;- Train or provide training to new team members, and certify them- Manage workload between the teams,- Managing day-to-day operations- Managing team members in order to assure the daily tasks- Motivate and support team members- Reporting ( Team Activities, Process Quality )- Coordinate meetings with Local Organizations and the Reagional Operation Manager -
Team Leader - Lisa Pt/ Es & Oe Hospital Care / Industrial GasesThe Linde Group Jul 2015 - Oct 2016Order To Cash - Specialist SAP trainer - Module -Sales and Distributions ( SD ).Trainer in High Performance Organisation - Order to Cash processSAP BW Analyzer -
Order-To-Cash - SpecialistThe Linde Group Sep 2014 - Jun 2015Maia -
Senior Billing AnalystLinde Aug 2013 - Aug 2014 -
Business & Finance AssociateIbm Jun 2009 - Aug 2013 -
Financial AnalystIbm Global Process Services Jun 2009 - Aug 20134710
Fernando Machado Skills
Fernando Machado Education Details
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Lean Manufacturing -
Processes Improvement -
Public Management -
School Of Ceo'S
Frequently Asked Questions about Fernando Machado
What company does Fernando Machado work for?
Fernando Machado works for Linde
What is Fernando Machado's role at the current company?
Fernando Machado's current role is Head of CSC REN.
What is Fernando Machado's email address?
Fernando Machado's email address is fe****@****ail.com
What schools did Fernando Machado attend?
Fernando Machado attended Universidade Do Minho, Faculdade De Engenharia Da Universidade Do Porto, Universidade Do Minho, Universidade Do Minho.
What skills is Fernando Machado known for?
Fernando Machado has skills like Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Sap Erp, Team Leadership, Microsoft Office, Sap, Trabalho Em Equipe.
Who are Fernando Machado's colleagues?
Fernando Machado's colleagues are Antonio Palma Sanchez, Luis Rodrigo Ballesteros Jelvez, Alexis Da Costa, James Allen, Madeliene Balachandran, Kristine Gregoire, Tom Bolstad.
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Fernando Machado
It Business Analyst Team Leader | Bnp Paribas Securities ServicesLisbon Metropolitan Area2gmail.com, bnpparibas.com -
Fernando Machado
Lisbon1galpenergia.com -
1msn.com
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