Fernando Manocchio Email & Phone Number

Customer Success Analyst, focused on ensuring B2B client satisfaction and retention by delivering effective and customized solutions for each project. I utilize performance metrics such as NPS, CSAT, and CES, as well as tools like advanced Excel and Power BI for strategic analysis and results tracking.In previous professional experiences, I gained extensive knowledge in consumer experience and social media, along with direct involvement in post-sales operations. With a strategic approach and emphasis on effective communication, I continuously strive to deliver solutions that add value and enhance the customer experience.I hold a Bachelor's and Teaching Degree in Geography from São Paulo State University "Júlio de Mesquita Filho" (UNESP) and a Master's in Geography from the same institution, with a research focus on Territories, Economic Changes, and Public Policies. During my master's, I completed a research exchange program in Brussels, Belgium. This academic background has provided me with a strong foundation for critical analysis and the ability to solve complex problems.