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Fernando Mercado Email & Phone Number

Help Desk QA Analyst at The Young Group, LLC. at The Young Group, LLC.

Location: New York, United States 3 work roles 2 schools

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✓ Verified August 2026 3 data sources Profile completeness 100%

Current company

The Young Group, LLC.

Role

Help Desk QA Analyst at The Young Group, LLC.

Location

New York, United States

Company size

7 employees

Who is Fernando Mercado? Overview

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Quick answer

Fernando Mercado is listed as Help Desk QA Analyst at The Young Group, LLC. at The Young Group, LLC., a with 7 employees, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Fernando Mercado.

Fernando Mercado previously worked as Help Desk QA Analyst at The Young Group, Llc. and Information Technology Service Desk Intern at Doitt. Fernando Mercado holds Psychology from The City College Of New York.

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Email format at The Young Group, LLC.

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The Young Group, LLC.

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Profile bio

About Fernando Mercado

I’ve always enjoyed helping with technology whenever I can and would love to apply my skills into the IT field. I know how to solve problems and am always caught up on modern technology. Teamwork plays a huge part when it comes to this field and I have been known to work well with others. When it comes to strengths, I can provide valuable input on projects by considering possible issues that other team members may have overlooked. I also listen to instructions well and am considerate of other's opinions. Responsibilities given to me are taken seriously, and I exercise my authority in a sincere and conscientious manner. I hope to use my skills and abilities to help future companies achieve their goals as well as mine.Technical Competencies👾 Research👾 Complaint Management👾 Problem Solver👾 New Technology Evaluation👾 Strategic PlanningPerformance Competencies💪Determined💪Critical Thinker💪Respectful💪Attentive💪Patient💪Adept 💪Flexible💪Fast Learner💪Great Listener

Listed skills include Computer Software.

Current workplace

Fernando Mercado's current company

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The Young Group, Llc.

Help Desk QA Analyst at The Young Group, LLC.

saint louis, missouri, united states

Website

theyounggroup.us

Employees

7

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Company profile

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3 roles

Fernando Mercado work experience

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Help Desk Qa Analyst

Current

The Young Group, Llc.

New York, United States

Update users on their current ticket status through emails and phone calls, to make sure the user is well informed and aware.Follow up on mishandled/abandoned tickets by reaching out to the user, enabling a cleaner ticket queue.Enable remote desktop and admin rights to users who are eligible, ensuring users will be able to work from home or download a software that is needed.Review new software installation requests by checking in with IT security team to make sure the requested software is safe and free of sensitive patient information, further maintaining security in the company.Review cloud sharing sites before approving access to files making sure no sensitive data is present cementing privacy within the user database.Review Screensaver modification request by following up with other support groups making sure that the device is in a private locked location to maintain security.Add Users to different domain groups within Active Directory after they are approved by their manager giving them to access locked folders within their Shared drives.Install Software after hours using Remote Desktop or Beyond Trust software.

Oct 2019 - Present

Information Technology Service Desk Intern

Doitt

United States

I assisted users from 20+ city agencies with computer issues boosting customer satisfaction as well as creating new user accounts under a database called ARS. I handled around 100 emails and 25 phone calls simultaneously a day immensely decreasing the amount of workload for the company and troubleshoot many technological issues within the city by sending out tickets to multiple support staffs with descriptive summaries and up to date status using the ticketing system Remedy 8.0.

Jul 2015 - Jun 2019

Evening Lab Supervisor

Cuny Bronx Community College

United States

I was tasked by my manager to create time sheets for interns working under me. Interns were taught to troubleshoot simple software issues other students were having, like Microsoft Word or printing a document for classes. I also assisted teachers in setting up projectors for their lectures.

Jan 2013 - May 2013

Team & coworkers

Colleagues at The Young Group, LLC.

Other employees you can reach at theyounggroup.us. View company contacts for 7 employees →

FF

Frances Fargardo Colleague at The Young Group, Llc.Bronx, New York, United States View → CC

Christine Chen-Ramos Colleague at The Young Group, Llc.New York, United States View → JZ

Joni Zaludek Colleague at The Young Group, Llc.Bridgewater, New Jersey, United States View → BY

Bob Young Colleague at The Young Group, Llc.Bridgewater, New Jersey, United States View → LT

Loretta Trainor Colleague at The Young Group, Llc.Raleigh, North Carolina, United States View → CK

Camille Kelly Colleague at The Young Group, Llc.Brooklyn, New York, United States View →

2 education records

Fernando Mercado education

Psychology

The City College Of New York

Associate'S Degree, Information Technology

Cuny Bronx Community College

FAQ

Frequently asked questions about Fernando Mercado

Quick answers generated from the profile data available on this page.

What company does Fernando Mercado work for?

Fernando Mercado works for The Young Group, LLC..

What is Fernando Mercado's role at The Young Group, LLC.?

Fernando Mercado is listed as Help Desk QA Analyst at The Young Group, LLC. at The Young Group, LLC..

Where is Fernando Mercado based?

Fernando Mercado is based in New York, United States while working with The Young Group, LLC..

What companies has Fernando Mercado worked for?

Fernando Mercado has worked for The Young Group, Llc., Doitt, and Cuny Bronx Community College.

Who are Fernando Mercado's colleagues at The Young Group, LLC.?

Fernando Mercado's colleagues at The Young Group, LLC. include Frances Fargardo, Christine Chen-Ramos, Joni Zaludek, Bob Young, and Loretta Trainor.

How can I contact Fernando Mercado?

You can use AeroLeads to view verified contact signals for Fernando Mercado at The Young Group, LLC., including work email, phone, and LinkedIn data when available.

What schools did Fernando Mercado attend?

Fernando Mercado holds Psychology from The City College Of New York.

What skills is Fernando Mercado known for?

Fernando Mercado is listed with skills including Computer Software.

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