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Fernando Mercado is listed as Help Desk QA Analyst at The Young Group, LLC. at The Young Group, LLC., a company with 7 employees, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Fernando Mercado.
Fernando Mercado previously worked as Help Desk QA Analyst at The Young Group, Llc. and Information Technology Service Desk Intern at Doitt. Fernando Mercado holds Psychology from The City College Of New York.
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I’ve always enjoyed helping with technology whenever I can and would love to apply my skills into the IT field. I know how to solve problems and am always caught up on modern technology. Teamwork plays a huge part when it comes to this field and I have been known to work well with others. When it comes to strengths, I can provide valuable input on projects by considering possible issues that other team members may have overlooked. I also listen to instructions well and am considerate of other's opinions. Responsibilities given to me are taken seriously, and I exercise my authority in a sincere and conscientious manner. I hope to use my skills and abilities to help future companies achieve their goals as well as mine.Technical Competencies👾 Research👾 Complaint Management👾 Problem Solver👾 New Technology Evaluation👾 Strategic PlanningPerformance Competencies💪Determined💪Critical Thinker💪Respectful💪Attentive💪Patient💪Adept 💪Flexible💪Fast Learner💪Great Listener
Listed skills include Computer Software.
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New York, United States
Update users on their current ticket status through emails and phone calls, to make sure the user is well informed and aware.Follow up on mishandled/abandoned tickets by reaching out to the user, enabling a cleaner ticket queue.Enable remote desktop and admin rights to users who are eligible, ensuring users will be able to work from home or download a.
United States
I assisted users from 20+ city agencies with computer issues boosting customer satisfaction as well as creating new user accounts under a database called ARS. I handled around 100 emails and 25 phone calls simultaneously a day immensely decreasing the amount of workload for the company and troubleshoot many technological issues within the city by sending.
United States
I was tasked by my manager to create time sheets for interns working under me. Interns were taught to troubleshoot simple software issues other students were having, like Microsoft Word or printing a document for classes. I also assisted teachers in setting up projectors for their lectures.
Other employees you can reach at theyounggroup.us. View company contacts for 7 employees →
Christine Chen-Ramos
Colleague at The Young Group, Llc.New York, New York, United States, United States
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FF
Frances Fargardo
Colleague at The Young Group, Llc.Bronx, New York, United States, United States
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LT
Loretta Trainor
Colleague at The Young Group, Llc.Raleigh, North Carolina, United States, United States
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CK
Camille Kelly
Colleague at The Young Group, Llc.Brooklyn, New York, United States, United States
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JZ
Joni Zaludek
Colleague at The Young Group, Llc.Bridgewater, New Jersey, United States, United States
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BY
Bob Young
Colleague at The Young Group, Llc.Bridgewater, New Jersey, United States, United States
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Quick answers generated from the profile data available on this page.
Fernando Mercado works for The Young Group, LLC..
Fernando Mercado is listed as Help Desk QA Analyst at The Young Group, LLC. at The Young Group, LLC..
Fernando Mercado is based in New York, New York, United States while working with The Young Group, LLC..
Fernando Mercado has worked for The Young Group, Llc., Doitt, and Cuny Bronx Community College.
Fernando Mercado's colleagues at The Young Group, LLC. include Christine Chen-Ramos, Frances Fargardo, Loretta Trainor, Camille Kelly, and Joni Zaludek.
You can use AeroLeads to view verified contact signals for Fernando Mercado at The Young Group, LLC., including work email, phone, and LinkedIn data when available.
Fernando Mercado holds Psychology from The City College Of New York.
Fernando Mercado is listed with skills including Computer Software.
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