Fernando Donato

Fernando Donato Email and Phone Number

Customer Success | CRM | CX | Digital Transformation | Digital Marketing I Entrepreneurship | ESG | Foodservice | Insights | Leadership | Marketing Planing | Problem Solving | Project Management | Trade Marketing
Fernando Donato's Location
São Paulo, São Paulo, Brazil, Brazil
About Fernando Donato

Passionate professional about customer relationship, marketing, technology and foodservice, with over 10 years of experience in project management, development, and implementation of Marketing and Sales strategies to enhance customer experience with products and services. Excels in creatively solving problems and focusing on measurable results. With extensive expertise in data analysis for generating insights, budgeting, and developing strategic relationships with stakeholders, influencers, and strategic partners. Broad experience in leading teams, processes, projects, and using agile methodologies for digital transformation and sustainable growth of organizations. Fluent in English, proficient in Spanish and French. Proficient in MS Office, Scrum, Kanban, and Lean, Power BI, Salesforce, Totvs Chef Web, and ERP SAP. Post graduated on Marketing MBA, Foodservice Management MBA and Digital Business MBA by USP.

Fernando Donato's Current Company Details

Customer Success | CRM | CX | Digital Transformation | Digital Marketing I Entrepreneurship | ESG | Foodservice | Insights | Leadership | Marketing Planing | Problem Solving | Project Management | Trade Marketing
Fernando Donato Work Experience Details
  • Lifestyle Gastronômico Part Ltda
    Founder / General Manager
    Lifestyle Gastronômico Part Ltda May 2012 - Apr 2023
    Goiânia, Go / Brazil
    •Conceptualization and execution of ventures, encompassing everything from scouting commercial locations to developing the business plan, concept, brand, and products, including overseeing civil construction and architectural projects, as well as negotiating and acquiring equipment. •Expertise in kitchen architecture, operational flows, and extensive knowledge of laws and regulations, geomarketing.Gastronomy and Marketing: •Creation of innovative recipes based on in-depth studies of regional and Brazilian cuisine, as well as global trends, to provide unique experiences.•Strategic 360 degrees marketing planning covering branding, product management, consumer insights analysis, P&L, CSM strategies, digital and influencer marketing, website and content management, visual merchandising, ROI, trade marketing, events, and KPI analysis.Commercial Management and Team:•Development and implementation of commercial strategies, Joint Business Plans (JBP), commercial partnerships, management of e-commerce with marketplace and proprietary app, sell-out, purchases, CRM, and inventory management. •Hiring, training, and leadership of teams in various areas (kitchen, customer service, and administrative), including the creation and management of operational processes.Relationships and Financial Management:•Establishment of solid relationships with suppliers, knowledge of the foodservice production chain, and distribution.•Administrative and financial management, including costs, budgeting, pricing, margins, and KPIs.•Agile Project Management Methodologies (Scrum, Kanban, Lean Startup)Highlights:•Pioneering work in "Mixology and Cocktail Making," influencing changes in the consumption of alcoholic and non-alcoholic beverages.•Creation of trends through new products, services, and experiences, developing an omnichannel structure.•Frequent use of technologies and initiatives focused on consumer and employee journeys. Pioneering implementation of "ESG" practices.
  • Expancom
    Freelance Ad Hoc Consultant
    Expancom Nov 2009 - Nov 2011
    Miami, Florida, United States
    Supported market research, analyzed data from research institutes (Nielsen, IBGE), trade associations, and financial information from the Central Bank, among others.• Assisted in data analysis for New Business development and strategic marketing planning for Latin America and Canada.• Contributed to structuring information for report and recommendation preparation.
  • Camargo Corrêa Internacional
    International Corporate Communications Supervisor
    Camargo Corrêa Internacional Jun 2007 - Mar 2008
    São Paulo, Brazil
    • Development of the Strategic Marketing and International Communication Plan (Africa and South America), involving: Branding, Institutional Marketing, Internal Marketing, Events, and Press Relations.• Functional and visual restructuring of the website and intranet, content management, focusing on Intuitive Navigability (UX).• Development of Corporate Sustainability initiatives, with 98% participation from the office's staff.
  • Ab Inbev & “Comida De Buteco Produções
    Trade Marketing And Merchandising Coordinator - Free Lancer
    Ab Inbev & “Comida De Buteco Produções Sep 2006 - Dec 2006
    São Paulo, Brazil
    • Casting, Training and Management of a Team with 30 professionals, Customer Service, Responsible for the relationship with 30 Bars, Approval and distribution of Merchandising Materials, Catering, Events and Promotions Production, Branding, Social Medias, Budget Management, Customer and Market Research, Clients Satisfaction Research. • Some accomplishments: 98% of approval from Bars Satisfaction Research. • Increase of 40% from Brand Perception and Visualization Research by costumers.
  • Luminosidade - São Paulo Fashion Week Production
    Spfw Production Assistant - Freelancer
    Luminosidade - São Paulo Fashion Week Production Jun 2006 - Jul 2006
    São Paulo, Brazil
    Production and Merchardising.
  • Berlitz Centro De Idiomas S/A
    Corporate Sales Consultant / Marketing Support
    Berlitz Centro De Idiomas S/A Sep 2004 - Jun 2005
    São Paulo, Brazil
    • Support in the development of strategic marketing and sales planning, pricing and project control, branding strategies, market research, relationship marketing, CRM, events, product and service management, and results analysis.Skills: Customer Marketing · Sales · Communication · Presentations · Teamwork · Bus
  • Deloitte
    Audit Trainee
    Deloitte Aug 2003 - Aug 2004
    São Paulo, Brazil
    Reviews and analyses of financial results, evaluations of internal controls and risk assessments, contract and process analyses, data analyses
  • Ibm Global Services
    Pricer - Internship
    Ibm Global Services Jun 2001 - Jun 2002
    São Paulo, Brazil
    • Pricing, Financial Planning, Data Analysis, Marketing and Sales Back-up• Some Achievements: - Innovations at internal processes that reduced in 5% the department costs and increased the agility around 40%. - Auditing at prices projects which discovered irregularities on contracts and process.

Fernando Donato Education Details

Frequently Asked Questions about Fernando Donato

What is Fernando Donato's role at the current company?

Fernando Donato's current role is Customer Success | CRM | CX | Digital Transformation | Digital Marketing I Entrepreneurship | ESG | Foodservice | Insights | Leadership | Marketing Planing | Problem Solving | Project Management | Trade Marketing.

What schools did Fernando Donato attend?

Fernando Donato attended Pontifícia Universidade Católica De São Paulo, Universidade Anhembi Morumbi, Universidade Anhembi Morumbi, Espm Escola Superior De Propaganda E Marketing, Mba Usp/esalq.

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