Luis Fernando Saicali Email & Phone Number

São Paulo, Brasil

• Responsible of leadership and development of the Operation local team, with 4 leaders and 15 assistants and 1 continuous improvment analyst, 20 people in total;
• Responsible for buildings operations and processes from scratch to the Brazillian operation;
• Implementation of Casai's OKRs, creation of KPIs, monitoring and guiding achievement of the OKRs and KPIs;
• P&L management and development of strategic financial plans for Casai's business units;
• Management of Brazil's systems and operations with Tech team (Breezeway, Odoo & Metabase);
• Leading a team focused on excellent customer service, ensuring that Casai's services without overspending and keeping it's buget on sight.

São Paulo, Brasil

• Budget setting and OPEX management for all the units of Brazil;
• P&L management and development of strategic financial plans for WeWork's business units;
• Management of a buildings in Butantã - SP ( one of the highest ARPM's in Brazil), with +800 clients attending WeWork spaces daily.
• Responsible for buildings operations and processes.
• Responsible of leadership and development of the Community local team, with 3 people.
• Responsible for creating strategies of engagement and churn control through NPS management: results analysis, action plan and monitoring.

Rio De Janeiro, Brasil

• Coordinating the biggest building in Rio De Janeiro Almirante Barroso 81 With a community of over 2000 members. Involving marketing, sales and operation strategies;
• KPI's analysis and definition of goals with stock itens;
• Responsible for reducing Opex in 10% in a year;
• Co-Responsible for creating a inventory control tool used in the whole company;
• Account management: Driving members' retention through client relationship and contract renegotiations, ensuring a long term partnership.
• Sales efforts for small companies, conducting sales visits to potential new customers.

Rio De Janeiro E Região, Brasil

Rio De Janeiro E Região, Brasil

• Acquiring and maintaining partnerships with partner drivers (Movida, Unidas, among others).
• Providing support and assistance to partner drivers.
• Analyzing Key Performance Indicators (KPIs) to assess service quality.