Matheus Cortez Email & Phone Number

New York, United States

São Paulo, Brasil

- Diagnosed, troubleshooted, and resolved hardware/software issues for on-premise and remote users, using Service now ticketing system.- Assigned and removed security group policies for deployed laptops, using SailPoint IdentityIQ to designated organizational units- Troubleshooted and resolved user account lockouts on deployed devices for remote users.- Performed software application installations for remote and on-premise users, using SailPoint IdentityIQ.- End User Support in LatAm projects for users in Argentina, Chile, and Uruguay.

São Paulo, Brasil

- Administration of Microsoft products, file server, print server, VMWare, use of ITIL in documentation and process procedures. - Administration of user and computer accounts in Active Directory.- Troubleshooted and resolved user account lockouts on deployed devices for remote users.

- Performed Internal systems support through Service Desk tool, providing remote and on-site support for end users.- Managed user and computer account in RSAT tools and Microsoft Active Directory.- Provided technical support and maintenance for IBM Notes client-server system.- Management of all IT assets/devices inventory, implemented roll-out strategy for new devices. - Assistance to users on handling the company's software, as well as internal systems.- Responsible for testing and registering evidences of bugs identified in the software’s company.

São Paulo, Brazil

- Costumer Support Service for access control and time clock equipment and softwares.- Maintenance of MySQL database in access control equipment systems (iDFlex, iDAccess).- Assistance to users in handling the company's software and equipment systems- Responsible for testing and registering evidences of bugs identified in the software’s company.

Itanhaém