Matheus Cortez Email and Phone Number

English customer service representative for a SaaS

https://github.com/matheus-cortez/log-translatorEnglish customer service agent in the gaming industry.Always attentive to improve the organizational processes.

Scientific researcher in the field of Data Science for Healthcare, providing university managers useful information about workers mental heath.

https://github.com/Natalnet/api-dataviewerScientific researcher in the field of Data Science for Education at the Laboratory of Robotics and Automation (LAR - UFRN), assisting university professors and managers with dashboards and predictions to diminish students evasion mainly for the Bachelor in Interdisciplinary Science and Technology

As a Director, I developed leadership skills, being responsible for implementing improvements in the Vice-Presidency sector, which includes Quality Assurance and StrategyFor that, curiosity and autonomy to research new tools were essential, as well as planning the best way of applying them.Some of the main responsibilities in this role were:• Feasibility of the organization's Strategic Planning for the year of 2020, based on Must-Win Battle Model;• Engage a 25 people team regarding organizational objectives;• Process mapping in all sectors, using BPMN;• Structuring of internal processes;• Implementation of monthly OKR's by sector, as well as the deployment at an individual level for the entire organization;• Monitoring compliance with organizational rites;• Adaptation to the work at home reality;• Elaboration and execution of action plans for gaps identified.

I joined the organization as an assistant, being responsible for execution activities.Some of the main responsibilities in this role were:• Preparation of invoices and receipts;• Emission of documentation required to provide services through the SebraeTEC program - brazilian micro and small business support service;• Documentation of internal processes;• Control of data collected from customers (data from natural person/legal entities, pending installments, and so on);• Contracts elaboration;• Cash flow control and transparency dashboards elaboration on Power BI.