• IT Liaison to Executive staff.• Managed IT team - Insurance, Customer Service.• Led agile coach team helping improve the agile culture in the company.• Disseminate agile practices throughout the company.• Helped agile teams to achieve high performance to deliver value• Disseminated Data Driven culture.• Enabled agility teams through training, workshops and coaching.• Managed IT services based on ISO 20000 and ITIL Framework.• Implemented ITSM using Jira Service Management.• Led IT governance team helping incident management, change management, problem management, request management, knowledge, CMDB.

• Managed and communicated project status and action items with team members and key stakeholders• Liaison to the IT Tax team (Brazil) on full project life cycle based on ATTG (America Tax Technology Group) standards.• Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes.• Worked with IT teams to help deploy remediation items based on results from Pentest.• Led meetings with vendors and internal IT architects to design functional and technical design documents and charters.• Supported internal development team to use some agile practices (e.g. Kanban, Scrum).

• Led development team transitioning from Waterfall to Agile methodology.• Recognized with global performance awards (Project Management Trainning).• Completed phase deliverables, tracked milestones, evaluated risks and recommended contingency plans.• Utilized various applications and tools to include Clarity, Rally, MS Project and SharePoint to drive projects.• Managed and communicated project status and action items with team members and key stakeholders• Facilitated weekly project status meetings and participated in program meetings to understand cross functional impacts.• Monitored velocity, burndown charts, and sprint scope in story points. Identified risks and created contingency plans, working with developers to ensure technical feasibility.

• Supported internal and external (SOX) audits determined compliance with standards such as CobIT, ISO 27001-27002, ITIL.• Developed and documented security evaluation test plan and procedures.• Supported information security projects that address regulatory compliance gaps.• Prepared and distributed security assessment reports to business.• Assisted in the support and preparation of IT systems and applications risk assessments.

• Led an internal team of 4 developers, guided them with customer needs, specifications, design targets, development process and project management standards and techniques.• Participated on change control process overseeing changes to production environment.• Orchestrated database installations and upgrades providing operational stability.• Effectively use Lean and Six Sigma to eliminate unnecessary spending, identify areas for improvement and enhance productivity.• Participated in facilitation of business process review and developer walkthroughs based on business requirements.

• Led group of PL/SQL developers.• Performed manual testing and automated testing writing/executing bash shell scripts.• Monitored and solved performance issues.• Tuned SQL & PL/SQL scripts for better performance.

• Created and maintained documentation for DBA standard operating procedures.• Managed schema objects, such as tables, indexes, and view.• Migrated Oracle databases from 9i to 10g version.• Managed projects across multiple server/client configurations.

• Performed upgrades of the database and software.• Managed the database's storage structures.• Developed and maintained PL/SQL stored procedures, ETL and triggers for internal applications.• Managed schema objects, such as tables, indexes, and view.• Monitored and solved performance issues.