With over 28 years of experience in the IT industry, I am a seasoned leader and manager of IT service and operations. My mission is to provide innovative, reliable, and efficient IT solutions and services that meet the needs and expectations of our clients and partners. I have a strong background in IT service management, IT operations, IT management, and business administration, with an MBA in Business Management from Fundação Getúlio Vargas. I am passionate about delivering excellence, quality, and value to our customers and stakeholders, and fostering a culture of collaboration, learning, and growth within our team and organization.As the co-founder and COO of Proative Technology, I oversee the strategic direction, planning, execution, and performance of our IT service and operations. I am responsible for managing a portfolio of IT projects and contracts, ensuring the delivery of high-quality IT solutions and services, and maintaining strong relationships with our clients and partners. I also lead and mentor a team of IT professionals, providing them with guidance, support, and feedback. Some of the skills that I use and apply in my role are IT service management, IT operations, IT management, project management, customer service, business analysis, and technical consulting. I have successfully managed and delivered multiple IT projects and contracts, ranging from IT infrastructure, IT outsourcing, IT security, IT cloud, and IT support. I have also contributed to the growth and development of our company, increasing our revenue, profitability, and market share.