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Senior Solution Manager Consultant with 10+ years of experience in SAP Solution Manager ALM Topics.# Project Management / Business Process ManagementSAP IT PPMSAP Activate MethodologyProcess ManagementRequirement Management# IT Service Management (ITSM)Incident ManagementProblem ManagementService Request Management # Change Control ManagementChange Request Management (ChaRM)ChaRM Flex functionalityRetrofitQuality Gate Management (QGM)CTS/CTS+ and cCTSFocused Build# General Topics- Designing the SAP Solution Manager System Landscape- Maintaining SLD and LMDB as Data Sources for SAP Solution Manager- Performing the Managed Systems Setup- Configuration of SAP Solution Manager- Operations of SAP Solution ManagerProject involvement in the biggest SAP customers in Latin America and Australia.SAP Trainings and Certifications:- SM100 - SAP Solution Manager Operations and Configuration- SM150 - SAP Solution Manager: Service Desk- SM200 - SAP Solution Manager: Change Request Management- E2E100 - Root Cause Analysis- E2E200 - Change Control Management- YPM100 - Focused Build Coach- Linux Professional Institute (LPCI-1)- ITIL v3
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Senior Product SpecialistSapPorto Alegre, Rs, Br -
Senior Sap Solution Manager ConsultantSap Nov 2017 - PresentSap Labs Latin AmericaResponsible for the planning, design, configuration and implementation of ALM Capabilities in SAP Solution Manager at SAP Premium customers. Support multiple teams including basis, business analysts, functional consultants, application support teams that has primary responsibility for all aspects of the application life cycle maintenance from requirements gathering and business process modelling through implementation and ongoing support.
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Sap Solution Manager ConsultantBlue Pencil Australia May 2016 - Jun 2017Melbourne, AustraliaResponsible for the planning, design, configuration and implementation of ALM Capabilities in SAP Solution Manager. Support multiple teams including basis, business analysts, functional consultants, application support teams that has primary responsibility for all aspects of the application lifecycle maintenance from requirements gathering and business process modelling through implementation and ongoing support.
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Senior Support EngineerSap Nov 2012 - Apr 2016Sap Labs Latin AmericaOnsite support for SAP MaxAttention customers in Latin America.Focus in ALM, Change Request Management and IT Service Management.
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Support EngineerSap Oct 2009 - Oct 2012Sap Labs Latin AmericaRemote support for SAP customers worldwide.Expertise in SAP Solution Manager with focus on IT Service Management, Change Request Management and CTS/CTS+.
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Support ConsultantOpservices Tecnologia Da Informação S/A Jun 2006 - Sep 2009Consulting and support for monitoring system based on Nagios. Expertise in external tools integration and customized services. Application Development in Perl, PHP, Ruby. Knowledge in Linux, Windows, HPUX, AIX, Solaris, ORACLE, SQL Server, SYBASE, MS Exchange.
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Support AnalystLojas Renner S/A May 2005 - Jun 2006Support for multiplatform landscape. System monitoring, backup routines and background jobs. Application Development in Perl and Bash. Knowledge in CA ESP Workload Automation, CA ARCserve Backup.
Fernando Rocha Skills
Frequently Asked Questions about Fernando Rocha
What company does Fernando Rocha work for?
Fernando Rocha works for Sap
What is Fernando Rocha's role at the current company?
Fernando Rocha's current role is Senior Product Specialist.
What is Fernando Rocha's email address?
Fernando Rocha's email address is fe****@****ail.com
What is Fernando Rocha's direct phone number?
Fernando Rocha's direct phone number is +55519945*****
What schools did Fernando Rocha attend?
Fernando Rocha attended Ulbra.
What are some of Fernando Rocha's interests?
Fernando Rocha has interest in Social Services, Children, Education, Environment, Arts And Culture.
What skills is Fernando Rocha known for?
Fernando Rocha has skills like Sap Solutions, Linux, Service Desk, Software Development, Oracle, Itil, Abap, Solaris, Php, It Service Management, Erp, Operating Systems.
Who are Fernando Rocha's colleagues?
Fernando Rocha's colleagues are Maraj Ahmed, Jeremy Allen, Gabriela Jurioli, Krasimir Atanasov, Susanne Hochwarth, Pmp, Saurabh Singh, Siegfried Freyer.
Not the Fernando Rocha you were looking for?
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Fernando Rocha
Software Engineer | Java (Spring Boot) | Javascript / Typescript (Node.Js, Nestjs, React, Next.Js, Angular)Fortaleza, Ce -
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Fernando Rocha
São Paulo, Brazil3philips.com, hotmail.com, caloi.com -
Fernando Gasparini
São Paulo, Sp1terra.com.br -
Paulo Rocha
Head Of Agility - Product - Customer Success Experience - Enterprise Agile Coach - Governança Ti - Liderança Lean - Delivery Manager - Product ManagerSão Paulo, Sp
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