Fernando Torres Email & Phone Number

Milton, On, Ca

Canada

Windsor, Ontario, Ca

- Responsible for leading a dynamic Team that maintained and administered large multi-site on-premise/cloud data center and regional office networks, including complex telephony and contact center technologies.- Led the planning, design, implementation, and operation of a large complex environment that includes LAN/WAN, data center, telephony, contact center systems, video conference, and wireless systems across multiple regional offices, data centers, and cloud service providers.

Windsor, Ontario, Ca

• Build and managed integrated program and project plans addressing scope, effort, cost, schedule, approach and milestones for technology solutions, ensuring all participating business and IT teams fulfill their commitments. • Managed custom on prem/telco projects that deliver IT solutions to our business partners.• Facilitatedd the definition of project scope, goals and deliverables.• Responsible for ensuring projects are completed on time and on budget in collaboration with all respective IT disciplines. • Escalated issues that may affect project schedule and cost and implementation of change management where appropriate.• Constantly monitor and report on progress of the project to all stakeholders.• Contributed and supported project monitoring and control processes, with continuous improvement of project management practices and processes.• Provided input and assist in the creation of resource, project, and financial plans in support of annual IT operating plan. • Managed contractual agreements with third parties and ensure commitments are fulfilled according to terms and conditions.• Ensured compliance with IT Project Documentation Standards and support internal audit of IT Projects.• Facilitated creation of all project support plans including training, test, implementation, conversion and deployment. • Facilitated communication and negotiation within project teams and internal and external stakeholders.• Recommended, implemented and ensured use of industry standards and best practices.• Compiled and completed project evaluations and assessment of results from stakeholder input.• Assisted in the infrastructure project level portfolio reporting as measured against the operating plan.

Toronto, Ontario, Ca

• Provided technical leadership to the Network and Infrastructure team for the implementation of infrastructure projects across Canada to more than 40 Locations (Servers, wireless and wired network infrastructure, etc.)• Defined standards and provide architectural design for network technologies to be implemented across Canada• Developed and execute a training framework to improve the knowledge within the teams• Technical point of contact for vendors and internal technical teams to define strategies for new standards• Participated in the IT roadmap initiatives to improve/update technologies, providing technical expertise• Created Change Management Process for internal IT Infrastructure changes

Mississauga, Ontario, Ca

Reporting to: Director, Technology Delivery• Completed a Windows 7 to Windows 10 Migration across Canada deploying 200 MDT Servers remotely for more than 3500 Pc’s, without impacting the daily operations.• Lead the Technology Delivery team for the completion of infrastructure and emerging technology projects across Canada to more than 200 Locations (EHCS, Wi-Fi, Networks devices, Servers, UPS, PC's)• Responsible for the creation and implementation of emerging technology standards (Network, Servers, Wi-Fi, PC's)• Develop a training framework to hand over the new technologies to Operations

Mississauga, Ontario, Ca

Reporting to: Director, Service Delivery• Lead the Service Delivery Analyst’s team for the completion of the Infrastructure Projects across Canada• Technical point of contact for vendors and internal technical teams to define strategies and schedules for new implementations• Liaison with business stakeholders to provide updates and reports based on deliverables• Created the standard specifications for the IT devices (PCs, Printers, Network devices, etc.)• Responsible for the new Imaging procedures with the manufacturer• Started a Windows 7 to Windows 10 migration across Canada (+3500 PCs)

Mississauga, Ontario, Ca

Reporting to: Director, Business & Systems Support Centre• Responsible for the leadership of Chartwell IT infrastructure projects• Worked closely with Information Services and Business Project Management staff in the delivery of key initiatives relating specifically to new field-based hardware and software solutions• Schedule resources in support of new developments and acquisitions, while ensuring other project schedules are met on time and within budget• Responsible for IT asset management, inventory tracking, and PC’s imaging procedures

Mississauga, On, Ca

• Promoted into this role to take leadership and accountability for infrastructure, IT operations, and establishing enterprise architecture framework. Reporting directly to the VP of Services & Delivery• Leading initiative to standardize and optimize IT infrastructure using technologies such SaaS, PaaS & IaaS• Board member of the SIG (Standardized Information Gathering) Compliance committee • Interacted with company executives to negotiate resource allocation, budget, resolve issues and manage expectations, providing bi-weekly status reports to the business senior leadership team and stakeholders• Liaison with third-party vendors to negotiate contracts and ensure deliverables matched business expectations• ITIL based policies and procedure development (DRP and BCP), IT governance• Single point of contact for CRM, RMM, accounting software, VMware infrastructure, backup/restore, antivirus, network, and servers management. Cloud Migration, Office 365, and VoIP implementation.

Mississauga, On, Ca

• Accountable for successfully planning, executing, and delivering 30+ projects on time, on budget, and within scope following PMI methodology, and enforcing project standards• Reporting directly to the Professional Services Director; responsible for managing day to day project aspects, ensuring clear and relevant communication flow to team members and stakeholders regarding projects status• Awarded with the “Service Achievement Award” recognition - 2015• Promoted to Manager, IT & Applications

Mississauga, On, Ca

• Provided Professional Services Consultancy on IT Projects such as Backup/Restore Software Upgrades, HP Servers Installations and updates, Enterprise Storage updates, Wireless Networks, and AV deployments• Provided Tier 1 & 2 level support to resolve technical hardware and software issues using AD, MS Lync, MS Exchange, and Outlook, AV and backups, HP Switches, HP printers and Android, iPhone & Blackberry Phones• Promoted to IT Project Manager

Caracas, Venezuela, Ve

• Joined a 12-project manager’s team, supporting 4000+ user’s corporate network, improving project management processes and delivery response time by 50% following PMI methodology and enforcing project standards• Managed more than 20 IT projects for PDVSA Western Region, decreasing delivery time by 30%• Gathered client’s requirements, specifications, budget, and timelines for Western region projects. Strategic planning, budgeting, contract negotiation, vendor relations, internal KPI and external SLA’s• Applied business process analysis and implemented procedures to acquire network and telecommunications hardware, upgrading 20 locations from Canopy Wireless to Ubiquity Networks Systems.

Caracas, Venezuela, Ve

• Accountable for the IT Operations of 2 locations with 400 users, responsible for the IT and Telecommunications Infrastructure, supervised a team of 16 analysts from multiple disciplines (Network, Servers, Applications, Telecom and Automation) implementing ITIL best practices for change/problem and incident management• Hired and oversaw 4 technicians to deploy more than 10 Telecommunication projects, saving 70% on budget• Promoted to a corporate position as IT Sr. Project Manager

London, England, Gb

• Responsible for planning, operation, and maintenance of the telecommunications services in BP Venezuela. Including: contracting external services: PSTN (DOD&DID Services), cellular (CDMA1X& GSM) , Radio Trunking, and Internet. LAN and WAN O&M, including the wireless network.• Designed and installed coverage upgrade in BP Operational Area to increase 70% of the telecommunications services and saving 95% in additional costs by renting satellite antennas• Migrated telecom & data center infrastructure, including all core infrastructure, accomplishing 100% effectiveness and assuring operational continuity without negative impact to users• Designed and performed system audits as part of a merger and acquisition team• Lead the Telecommunication Analyst's team for the day-to-day operations and Projects• Managed budget and SLA’s for telecommunications in operational areas

• Gathered requirements of Information and Technology projects.• Completed all phases of 15 Information and Technology projects.• Contracted and supervised personnel for the execution of 15 IT projects. • Successfully administrated and controlled 15 IT projects budget.• Administrated Local Area Network and ISP SLA’s and 3 Windows Servers• Supported day to day operations for Windows based Clients• Prepared documentation for IT network projects.

• Provided second and third level support for clients with Windows XP,2000• Managed and Installed Windows 2003 Servers for Small Business• Managed Local Area Network

Caracas, Venezuela, Ve

• Designed, supervised and administrated Cable Networks and Fibre-optic installations. • Supervised 5000+ meters of Fibre-optic and 1000+ network point’s installations.• Supervised 10+ Telecommunications room’s upgrades.

Caracas, Venezuela, Ve

• Maintained, Supported and Administrated Windows NT,2000,Novell Networks 4.11/5 Servers• Installed operating system software Windows XP, 3.11.• Supported and administrated Telecommunications Rooms.

Caracas, Venezuela, Ve

• Supervised 5000+ meters of Fibre-optic and 1000+ network point’s installations.• Supervised 10+ Telecommunications room’s upgrades • Supported and administrated 10+ Telecommunications Rooms

• Gathered clients information and promoted Personal Computers and accessories Sales• Conceptualized and promoted Personal Computer’s maintenance agreements• Supported day to day operations for Windows based Clients

• Planned Cable Installation• Audited Coaxial Cable inventory and Cable In-house and Outdoor Installations• Optimized procedure for client’s schedules

Bachelor, Computer Science

Bachelor'S Degree Computer Engineer