Currently working on Vibracoustic South America (through TIGS Tecnologia) in the capacity of Support Analyst AMER.Network users support, managing the company's servers (Hyper-V, File Server, Print Servers, Domain Controller, Firewall), Network Infrastructure, hardware and software inventory, monitoring backup (ArcServer and Symantec Backup Exec), budgets and quotes with vendors, training of processes ( Warehouse Management, Billing - GRC / NFE, Shipment). I participate in alignment and support meetings with the international IT team, helping to ensure smooth integration and providing assistance with technical issues.

Provided technical support to internal employees and external clients to ensure continuous operation of IT systems.Formatted computers, installed printers and software, replaced components, and conducted inspections.Resolved hardware, software, and network issues.Configure and manage hardware from Dell, Surface, HP, Acer, and Others.Machine inventory and management with CMDB (OTRS), Spicewoks and KACE.Utilized the OTRS system and ServiceNow for effective management of support tickets, ensuring timely resolution of incidents within SLAs.Provide remote Service Desk support using AnyDesk, TeamViewer, and DameWare.Manage emails, WHM (Cpanel), and Microsoft Exchange.Administer Active Directory (AD), DHCP, Proxy, DNS, Microsoft 365 Admin, VPN configuration using pfSense (OpenVPN), and both physical and cloud servers (Azure).Oversee antivirus panels (Kaspersky, Symantec, and Bitdefender) and backups (Veeam and Veritas).Provide support for Windows, Linux and MacOS operating systems.Configured and supported mobile devices (smartphones and tablets, android and IOS) for secure network access.Troubleshoot and resolve hardware, software, and network issues.Monitor system performance and ensure optimal operation of IT infrastructure.Implement and maintain security protocols to protect company data.Collaborate with external consultants to improve system functionalities and efficiency.Provide technical training and guidance to end-users and junior team members.Document technical procedures and solutions for future reference.Provide support for ERP systems, ensuring smooth operation and integration of new functionalities.Assist in managing cloud-based applications and services, ensuring data security and compliance.Manage user accounts, permissions, and licenses in Office 365, and troubleshoot related issues.Collaborate with internal stakeholders to enhance business processes and support ongoing projects.

Provided technical support to internal employees and external clients to ensure continuous operation of IT systems.Utilized AnyDesk, and VNC Connector for direct remote support to clients in resolving technical issues.Configured and supported VPN connections using OpenVPN in pfSense.Monitored client servers to ensure stability and system performance.Administered email services using WHM (Cpanel).Implemented backup strategies with Veeam to ensure data integrity and rapid recovery in case of failures.Configured file-sharing policies on Windows Server, mapped network drives, and managed access permissions.Utilized the OTRS system for effective management of support tickets, ensuring timely resolution of incidents within SLAs.Developed and updated detailed technical documentation and standard operating procedures to facilitate training and knowledge sharing.Configured and managed hardware from brands like Dell, HP, Acer, and others.Provided support for Windows, Linux, and MacOS operating systems.Formatted computers, installed printers, and software, replaced components, and conducted inspections.Resolved hardware, software, and network issues.Monitored system performance and ensured optimal operation of IT infrastructure.Implemented and maintained security protocols to protect company data.Managed LAN networks, ensuring operational standards and security by configuring DHCP, DNS, and Active Directory (AD) on Windows Server for correct name resolution, centralized control over network policies, and resource management.Managed physical and cloud servers (AWS), ensuring continuous and secure operations for the company.

Provided technical support to company employees onsite and remotely, including assistance with Office suite usage, internet access, and maintenance of servers, computers, printers, and peripherals.Managed LAN networks, ensuring operational standards and security by configuring DHCP, DNS, and Active Directory (AD) on Windows Server for correct name resolution, centralized control over network policies, and resource management.Configured and managed remote server access via Remote Desktop Protocol (RDP), supporting thin clients efficiently.Configured email access using Locaweb services.Ensured company websites were up-to-date and functional.Updated tables in internal SQL Server databases to maintain data integrity and performance.Assisted the IT department in identifying and resolving issues to enhance operational efficiency and IT service continuity.Proactively monitored network and systems to preemptively identify and resolve issues.Created and maintained technical documentation, standard operating procedures, and user guides.Implemented cybersecurity policies and conducted user awareness training.Collaborated with development and systems teams to implement new technological solutions.