Mark Ferneau Email & Phone Number

St Petersburg, Florida, United States

SSL certificate SME for the Lifecycle Management team.

Tampa/St. Petersburg, Florida Area

Administers and manages complex enterprise technology solutions for Application Services. Acts as primary support and central point of contact for SSL certificate management on hundreds of systems. Work extensively with internal customers, other technology professionals, and vendors to identify, research, analyze, and resolve system issues and problems. Utilizing products and tools like Splunk, ServiceNow, Venafi, F5, JBoss, Nginx, SiteCore, BMC Control-M, Microsoft CRM, Microsoft Visual Studio, and many others on a daily basis to identify and resolve internal and web application issues on either Windows or Linux servers.

Clearwater, Florida

Providing technical support for Tech Data employees throughout the nation for Windows and Apple systems. Troubleshoot and install software as requested. Due to experience with SCCM, was tapped to look into utilizing SCCM for greater reach and automation of software deployments. From experience with Apple/Mac, was teamed with their senior Apple tech to support and automate builds/deployments using Jamf.

Tampa/St. Petersburg, Florida Area

Technical lead charged with maintaining all computer systems and network infrastructure. It is my function to provide expertise in all areas of support, educate staff on new/existing technology, and to analyze and evaluate new technologies.- Install, service/maintain, decommission all technology hardware in the agency including servers, SAN, routers/switches, wireless controllers/access points, VoIP/PBX, firewalls, desktops, laptops, zero clients. - Build custom virtual applications with VMware ThinApp for distribution to physical or virtual computers.- Conduct routine network (wired & wireless) scans for potential security threats and latency issues.- Create/deploy packages such as MS Office to physical computer systems via SCCM.- Create, review for accuracy, and maintain all technical procedural documentation for the MIS division.- Created and maintain library of custom Windows OS images for PXE distribution to new computers or existing ones needing rebuilds.- Created and maintain the virtual desktop environment with VMware Horizon View 6.- Implemented and manages the AirWatch mobile device management system for smart phones and iPads.- Investigates new technology and works with vendors on providing demonstrations to staff.- Maintain, configure, and upload information to public website.- Maintains and implements monthly software and security patch updates to all systems and hardware.- Manage and maintain Active Directory, Group Policy Objects, and user logon scripts.- Manage SSL certificates.- Manages and maintains service contracts with vendors.- Obtain quotes and purchase equipment from vendors.- Prepares training tutorials.- Provide and generate statistical information on system environment to senior management.- Schedule server backups and check for accuracy. Perform restores as needed.- Support lead for McAfee ePO and any virus related incidents encountered by staff.

Tampa, Fl

Tier 3 NT Systems Administrator whose duties involved building and maintaining the operating systems for over 5,000 physical and virtual servers in the US firm.Performed the role of an NT Systems Administrator on the US IT ISF TA Platform team with integrity and professionalism. Build and decommission Windows systems for client engagements or field offices. Maintain Windows Servers and Active Directory by troubleshooting problems and proactively identifying/resolving issues. Provide access to network drives or complete server systems. Perform QA reviews of new servers being built. Build Windows servers for projects as requested. Provide feedback/suggestions to the team regarding applications or policies currently in circulation. Create documentation outlining step-by-step procedures for performing routine duties. Share knowledge and empower the team with tools to assist in daily duties. Create scripts for routine items to help increase productivity for various teams in US IT.- Assisted with the development an implementation of procedures for shutting down 4,000+ servers in case of power outages at the Data Center.- A primary contact for US IT managers in field offices. Often contacted for questions about NT security, system refreshes, statistics, or automated scripts.- Developed the first Windows QA script used by the TA Platform team. Reduced the time to perform a "quality check" on a server by 90%.- Assisted with the migration a large number of Windows 2000 server to Windows 2003. If possible, convert them to VMware Virtual Machines.- Composed the steps needed to perform a Windows migration for the TA Platform team.- Assisted with the physical relocation of all Windows systems (physical and virtual) from the data center in Tampa, FL, to the new location in Atlanta, GA, with as little down-time as possible.

Tampa, Fl

Part of the Cross Focus team that demonstrates accomplished technical expertise, working both independently and with other teams to solve complex problems requiring judgment based on functional experience. Actively promotes teamwork to achieve group goals. Participated in the decision making process for the support of new technologies. Leads projects of limited scope in own discipline. Administers activities, which impact own team, or multiple teams within a large office or region. Cross-trained in every department of support in the national call center. Required to handle the overflow calls from the other Focus Areas during nonstandard hours including weekends. On weekends, Cross Focus is the sole support team in the call center for the entire US firm.- Promoted to Senior Associate within first year of employment for proven performance and knowledge.- Technical Lead for Cross Focus team and technical contact for other departments in the call center.- Trained staff in "PwC NOS & Related Tools Training" to obtain 3rd level NT administrative access rights. Equivalent to portions of MCSE certification.- Responsible for training team members on new products.- Assisted with increasing security standards in call center by pointing out high-risk areas.- Built and support the CeS Library for the "Great Place 2 Work" website and leading project to redesign the site.- Provide reports to Department Managers showing trends and outages during weekend coverage.- Resolves or routes problems presented via telephone by client and support personnel. Research problems that cannot be immediately answered; follows up with caller until final resolution.- Effectively and regularly submit documents to in-house knowledge database.- Logs service requests and resolutions to call tracking software, "Service Center".- Uses scripting knowledge to create "one-click" fixes that are sent by the Solutions Center to staff across the firm via Notes Database (SC Communications Database).

Tampa, Fl

Call center support for America Online (AOL). AOL contracted Software Spectrum to handle the majority of support calls from around the nation. Required to have a strong knowledge and background in MS Windows 3.x/9x/NT/2000, Internet Explorer, MS Outlook, AOL software, networking, and general Internet operations.- Train other team members on new AOL improvements and security leaks.- Perform proactive searches for new programs used to violate AOL's Terms of Service.- Create Excel spreadsheets used to monitor weekly productivity.- Provide support to the other Teams via specialized chat room.