Fernán Toro Email & Phone Number

Miami, FL, US

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Sandy Springs, GA, United States

• Work with client stakeholders to ensure maximum product adoption and return on investment
• Work cross functionally within the organization and identify which teams are best suited to resolve blockers for customers
• Take charge of escalations, engage the customer, establish urgent priorities, and implement resolution plans
• Manage customer expectations, needs, and trust to seamlessly transition ownership and action plans to involved teams
• Own the global Hypercare Review process to ensure implementation of modules is satisfactory before transitioning clients to the support team
• Host Privacy Connect events focused on helping privacy, security and marketing professionals understand the latest regulatory requirements and how to implement in practice

Greater Atlanta Area

• Successfully manage all financial and operational aspects of the entire hotel portfolio in Georgia by leading and developing a team of 14 managers and 150 indirect associates
• Directly responsible for implementation and training of hotel Operating systems, valet software applications, revenue tracking software, and POS solutions
• Cross-functional leadership across various company and client teams in order to achieve strategic and financial goals
• Identified and communicate deficiencies in software applications being leveraged that present risk to the operations
• Deliver financial statements, variance analyses, and ad-hoc requests to Executive team through monthly business reviews and establish action plans to drive improvements
• Maximize operational efficiencies by seeking out operational and financial opportunities, providing world-class customer service, and aligning team initiatives with client expectations

• Oversaw parking operations for The Mandarin Oriental Hotel and W Hotel in Atlanta
• Managed operational revenues while minimizing the variable expenses to meet annual budget
• Increased revenues within the first year by 10% and reduced claims to 3%
• Maintained scheduling of all employees to meet client needs based on hotel occupancy, events (500+ people), restaurant and night club/bar
• Implemented 5-star customer service standards and administered training to meet service expectations of each hotel brand respectively
• Established relationships with clients and functional stakeholders to meet and exceed annual goals and objectives

Greater Atlanta Area

Miami/Fort Lauderdale Area

• Coordinated the opening of the SLS Hotel. A luxurious property in South Beach, and the first hotel for LAZ Parking in Florida.
• In charge of hiring the opening valet team and assist HR with orientation, training, and hiring documents.
• overseeing day to day operation including staff of up to 40 employees.
• Developed a comprehensive parking program to pursue during opening due to the complexity of the operation.
• In charge of payroll processing.
• Responsible for ordering the necessary equipment for the new operation and allocating costs accordingly

St. Regis Hotel Atlanta

• Assisted with opening of The St. Regis Hotel and Residences in Atlanta.
• In charge of day to day operation including schedule, payroll and revenue control.
• Planning and executing events of 600+ attendees.
• Responsible for training employees on hotel’s 5-star customer service.
• Hotel achieved its fifth diamond award.