Director, Professional Services
Current
Jul 2024 - Present
AeroLeads people directory · profile
Feroz Ali Email & Phone Number
Professional Services Director at Genesys | Driving Revenue Growth & Client Adoption | Strategic Leader & Team Builder | Expert in PS Sales and Delivery
at
Genesys
1 work email found
@talend.com
1 phone found area 650
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Professional Services Director at Genesys | Driving Revenue Growth & Client Adoption | Strategic Leader & Team Builder | Expert in PS Sales and Delivery
Location
Houston, Texas, United States
Company size
Who is Feroz Ali? Overview
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Quick answer
Feroz Ali is listed as Professional Services Director at Genesys | Driving Revenue Growth & Client Adoption | Strategic Leader & Team Builder | Expert in PS Sales and Delivery at Genesys, a with 6207 employees, based in Houston, Texas, United States. AeroLeads shows a work email signal at talend.com, phone signal with area code 650, and a matched LinkedIn profile for Feroz Ali.
Feroz Ali previously worked as Director, Professional Services at Genesys and Professional Services Director at Sight Machine. Feroz Ali holds Master Of Business Administration (M.B.A.), Marketing & Computer Systems from T.A.Pai Management Institute.
Company email context
Email format at Genesys
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{first_initial}{last}@talend.com
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AeroLeads found 1 current-domain work email signal for Feroz Ali. Compare company email patterns before reaching out.
Profile bio
About Feroz Ali
Feroz Ali is a Professional Services Director at Genesys | Driving Revenue Growth & Client Adoption | Strategic Leader & Team Builder | Expert in PS Sales and Delivery at Genesys. He possess expertise in requirements analysis, requirements gathering, business intelligence, sdlc, business analysis and 14 more skills. Colleagues describe him as "I worked with Feroz on multiple customer projects where he was the Professional Services Manager. He managed projects very well by getting the required resources for the team and supporting the team to deliver effectively. He was great at managing the customers by being a great listener hearing customer concerns and following up to resolve any concerns. He also scoped the projects very well collaborating with the team and the customers and managing the required balance to get the contract and get it delivered with positive results. " and "Feroz is a perfect person for consulting and services industry. I have worked with him for close to three years and I have seen him evolve into a very important asset to the organization. He manages situations in a very comfortable manner and he is very open and approachable. All our customers like him for his straightforward yet accommodating nature. He shares his experiences and guides all the team members to collectively improve our customers' satisfaction. I have learned a lot from him personally and professionally, and would work with him again without a doubt!"
Listed skills include Requirements Analysis, Requirements Gathering, Business Intelligence, Sdlc, and 15 others.
Current workplace
Feroz Ali's current company
Company context helps verify the profile and gives searchers a useful next step.
Genesys
14 roles
Feroz Ali work experience
A career timeline built from the work history available for this profile.
Professional Services Director
Some of my key accomplishments were:- Realized PS attach rate of 90%.- Grew practice workforce by 18%.- Amplified median transaction size by a significant 80%.- Reduced client attrition by a notable 14 percentage points.- Conducted client interactions efficiently whilst saving resources.- Secured goals for team use, CSAT rankings, and region margin.- Enhanced operational profitability by 28 percentage points, ensuring profitable functions.- Converted professional services team towards profitability within initial six months.
Mar 2023 - May 2024
Senior Manager - Professional Services Delivery
My key accomplishments in this role were:- Secured the prestigious award for Top Performer in Customer Success, 2021.- Executed client responsibilities faultlessly while saving cost and time throughout 2022, bereft of any escalations.- Achieved remarkable average customer satisfaction (CSAT) ratings, with scores routinely surpassing 9.0.
Jul 2021 - Mar 2023
Professional Services Manager
Some of my key accomplishments were:- Routinely surpassed booking and revenue projections.- Honored with 2020 Customer Success Impact Award.- Secured top score in all performance evaluations.
Jun 2018 - Jul 2021
Professional Services Delivery Manager
Mar 2017 - May 2018
Practice Manager, Professional Services
My key accomplishments of this role were:- Regularly surpassed bookings target, achieving as high as 200% of quota.- Routinely exceeded team performance benchmarks by an excess of 10 percentage points.- Able to expand business capabilities by a robust 65% through targeted hiring and efficient utilization of external service providers.- Achieved peak scores on yearly performance assessments on every review.
May 2015 - Feb 2017
Senior Program Manager
Jun 2014 - Apr 2015
Program Manager
Jun 2013 - May 2014
Senior Consultant
Jul 2012 - May 2013
Project Manager - Business Intelligence (Contractor)
Apr 2011 - Jun 2012
Senior Consultant
Jan 2011 - Jun 2012
Senior Business Analyst (Contractor)
Jun 2009 - Jan 2011
Senior Business Analyst
Dec 2006 - Jan 2011
Business Analyst
May 2006 - Dec 2006
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 6207 employees →
NA
Natalia Abad Velasquez
Colleague at GenesysBogota, D.C., Capital District, Colombia
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MS
Mamidi Subramanyam
Colleague at GenesysOdisha, India
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ZG
Zhigang Genesys 鲍志刚
Colleague at GenesysChaoyang District, Beijing, China
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MS
Marc Samson
Colleague at GenesysSingapore
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ZZ
Zu Zu
Colleague at GenesysSão Paulo, Brazil
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KH
Kc Hong
Colleague at GenesysMalaysia
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LY
Lyn Yap
Colleague at GenesysRodriguez, Calabarzon, Philippines
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RM
Regis Mace
Colleague at GenesysEspoo, Uusimaa, Finland
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RM
Rishav Mohan
Colleague at GenesysBengaluru, Karnataka, India
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TC
Terry Caissie
Colleague at GenesysSaint John, New Brunswick, Canada
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Natalia Abad Velasquez
Colleague at GenesysBogota, D.C., Capital District, Colombia
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MS
Mamidi Subramanyam
Colleague at GenesysOdisha, India
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ZG
Zhigang Genesys 鲍志刚
Colleague at GenesysChaoyang District, Beijing, China
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MS
Marc Samson
Colleague at GenesysSingapore
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ZZ
Zu Zu
Colleague at GenesysSão Paulo, Brazil
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KH
Kc Hong
Colleague at GenesysMalaysia
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LY
Lyn Yap
Colleague at GenesysRodriguez, Calabarzon, Philippines
View →
RM
Regis Mace
Colleague at GenesysEspoo, Uusimaa, Finland
View →
RM
Rishav Mohan
Colleague at GenesysBengaluru, Karnataka, India
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TC
Terry Caissie
Colleague at GenesysSaint John, New Brunswick, Canada
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2 education records
Feroz Ali education
Master Of Business Administration (M.B.A.), Marketing & Computer Systems
Bachelor'S Degree, Computer Science Engineering
FAQ
Frequently asked questions about Feroz Ali
Quick answers generated from the profile data available on this page.
What company does Feroz Ali work for?
Feroz Ali works for Genesys.
What is Feroz Ali's role at Genesys?
Feroz Ali is listed as Professional Services Director at Genesys | Driving Revenue Growth & Client Adoption | Strategic Leader & Team Builder | Expert in PS Sales and Delivery at Genesys.
What is Feroz Ali's email address?
AeroLeads has found 1 work email signal at @talend.com for Feroz Ali at Genesys.
What is Feroz Ali's phone number?
AeroLeads has found 1 phone signal(s) with area code 650 for Feroz Ali at Genesys.
Where is Feroz Ali based?
Feroz Ali is based in Houston, Texas, United States while working with Genesys.
What companies has Feroz Ali worked for?
Feroz Ali has worked for Genesys, Sight Machine, Collibra, Talend, and Tibco Software Inc..
Who are Feroz Ali's colleagues at Genesys?
Feroz Ali's colleagues at Genesys include Natalia Abad Velasquez, Mamidi Subramanyam, Zhigang Genesys 鲍志刚, Marc Samson, and Zu Zu.
How can I contact Feroz Ali?
You can use AeroLeads to view verified contact signals for Feroz Ali at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Feroz Ali attend?
Feroz Ali holds Master Of Business Administration (M.B.A.), Marketing & Computer Systems from T.A.Pai Management Institute.
What skills is Feroz Ali known for?
Feroz Ali is listed with skills including Requirements Analysis, Requirements Gathering, Business Intelligence, Sdlc, Business Analysis, Pre Sales, Software Project Management, and Solution Architecture.
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