Customer Service Manager at Swatchgroup

Over all inventory operations

Develop and implement pricing strategies based on market price analysis, evaluation, and competitive positioning. • Realised growth and upselling of key accounts by maintaining relationships, delivering requirements, improvising on areas for growth. • Conduct marketing surveys, studies, and research projects to gather customer preferences by inspecting consumer behaviour. • Collaborate with customers for facilitating private label project operations, including product customisation, branding, and packaging. • Sustain cohesiveness in operations by providing help and support to IT if needed. • Promptly helped showroom concern managers regarding all issues. • Monitor inventory turnover, recognise slow-moving and obsolete stock, and provide insights to inform decision-making. • Identified trends, patterns, and opportunities for improvement by generating and analysing stock and sales reports. • Ameliorated operational efficiency by assisting in creation of mobile apps and small software solutions. • Optimised warehouse layout and processes and sustained efficient inventory flow through effective coordination with logistic personnel. • Improved customer experience by communicating with sales and customer service teams, addressing customer concerns, and implementing appropriate strategies. • Increased annual sales by 20% through productive collaboration with all levels of management.

• Spearheaded launch of new goods by directing quality checkups, delivery statements, and pricing. • Provided support to GFI and managed responsibilities in concerned person absence. • Oversaw end-to-end warehouse operations, such as receiving, storing, and dispatching goods while assuring compliance with quality standards.• Collaborate with customers for facilitating private label project operations.• Maintained accurate inventory records, conduct regular stock counts, and ensure availability by monitoring optimal stock levels. Please review my achievements: • Acquired suppliers for various product categories through capability evaluation and contract negotiation. • Affirmed prompt and accurate processing of export customer orders until delivery dispatch. • Guaranteed accurate order placement and fulfilment by managing orders based on yearly module stock.