Feroz Khan Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Formulated the necessary code standards and guidelines for peripheral communication between the new Airport Services Connect database and EK mainframe, deployed at all DXB airport EK lounges in 2016 and further on across EK global destination airports.Developed and documented the necessary technical translation between legacy and new systems for printers and other airport peripherals to converse (AEA and non-AEA standard protocols)Performed certification and integration of new hardware into a new check-in system for DXB and overseas Emirates AirportsProblem & incident management and resolution for post-deployment airport system-related issues. 3rd-party vendor scoping and product testing for potential product upgrades to be integrated into systems.Scrum Alliance® Scrum Master certificationSAFe 5 Product Owner/Product Manager certificationPerformed hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications.

Dubai Emirate, United Arab Emirates

Scoped, evaluated, tested, and deployed/upgraded/migrated check-in systems at over 150 international airports for over 12 airlinesDelivered 24/7 on-call support for Emirates airports systems with strict adherence to SLAs. Performed Level 2 and Level 3 support. Deployed first-ever Java-based web browser emulator check-in system for Emirates mainframe hosted carriers (GMG/Z5) at DAC, ZYL, and CCU airports using a solution that connects to the mainframe via the internet. Developed MACS-in-a-Box: a compact, scalable, boxed check-in solution consisting of 1 laptop, 2 printers, 1 scanner, and a 3G dongle. Multiple units were deployed for Emirates and other EK host airlines at airports with non-standard setups, and those with frequent communication disruptions. Designed and re-designed boarding pass and baggage tag layouts and implemented the same based on IATA standards upon airline requestsAdhered to organizational change and incident management processesParticipated in monthly customer meetings to present progress on project deploymentsManagement and upkeep of airport systems and airport network connections System integration, testing, and deployment with new airlines and ground handlers within tight deadlinesCoordination of terminal emulator upgrades and network improvements for airline performance benefitsFormulated monthly deployment reports and issue tracking charts

Dubai, United Arab Emirates

Following successful completion of Trainee role, assigned to the Departure Control Systems Outstations team. Performed 24/7 on call support for airport systems and network related outages as well airport device issues. Tested and implemented new ZONE boarding functionality for EK. Team lead the migration of 2D Barcoded boarding passes for EK, UL and other host carriers. Performed in depth peer review code analysis for DCS code promotes on ALCS and TPF. Implemented and migrated Mercator Airport Control Systems for 52 airports across 9 airlines for SITA APCN, iMUSE, RESA CREWS and ULTRA Videcom. Analysed and outlined backup solution for EK backup laptops at Jeddah Airport which were failing repeatedly. Learnt Travsys CCP32 fundamentals for session creation, database management and log analysis. Commenced an in depth study on Attachmate Reflection for the Web as a non-CUTE solution for airports that require connectivity to EK host for check-in and boarding operations. Assessed the world of Common Use Terminal Emulator platforms and multiple existing network connectivity options across airports worldwide.

Dubai, United Arab Emirates

Hired from a very competitive list of 300 regional applicants to be trained on TPF and ALCS.Allocated to the Departure Control Systems team upon successful completion of training.Coded on ALCS and TPF programs for enhancing check-in systems visual display of pax information screens as well as for flight auto closure time bug fixes

Bachelor Of Engineering (Be) Hons, Computer Science & Engineering

Computer Science