Feroz Shaikh Email & Phone Number

Mumbai, Mh, In

Andheri

Driving Retail Transformation: As a Lead Product Trainer at Bizom, I'm at the forefront of revolutionizing the retail landscape through advanced AI-based sales automation tools. With a focus on Sales Force Automation, Enterprise Mobility, and Retail Execution, I empower global brands to thrive in a digital-first era.Tailored Training for Impact: My passion lies in transforming complex concepts into digestible, actionable insights. With a keen understanding of adult learning principles and a knack for audience engagement, I specialize in crafting training programs that resonate with diverse audiences. From virtual training delivery to on-the-ground facilitation, I ensure every session leaves a lasting impression.Collaborative Leadership & Achievements: Through effective stakeholder management and cross-functional collaboration, I've successfully implemented training initiatives for renowned brands like VIP Industries, Philips, and Tata Consumer Products. My achievements include spearheading region-specific trainings in India and abroad, earning recognition as an on-demand trainer for esteemed clients like Mrs. Bector Foods.Cultivating Growth & Innovation: I prioritize the growth and development of my team, fostering an environment where creativity thrives and innovation flourishes. With a straightforward, no-nonsense approach and a commitment to excellence, I inspire others to push boundaries and embrace new possibilities in the fast-paced world of retail and software development.

Mumbai Area, India

Driving Excellence in Customer Experience: With a proven track record in managing customer requirements from end to end and maintaining exceptional quality standards, I'm passionate about delivering unparalleled service that exceeds client expectations.Leadership & Training Expertise: As a trusted leader, I've seamlessly stepped into the role of team management in the absence of the Team Leader, demonstrating my ability to lead with confidence and drive results. I've also been honored with the promotion to Core-Line Trainer, where I've had the privilege of developing and delivering comprehensive training modules that empower teams to excel.Enhancing Performance & Quality: I specialize in maintaining quality analysis for executives, especially during the on-the-job training (OJT) phase, focusing on enhancing communication skills and other key parameters. By creating tailored training modules and implementing data-driven approaches, I've consistently elevated performance metrics and exceeded client expectations.Recognized Achievements: I take pride in my achievements, having been awarded the Best Performer at the prestigious annual event "I Sparkle" in 2018, as well as being recognized as a Consistent Performer at the yearly operations event in 2015. Furthermore, I've played a pivotal role in upskilling eight voice coaches during my tenure, demonstrating my commitment to continuous growth and development.

Mumbai Area, India

Elevating Customer Experience: With a keen focus on managing customer requirements from start to finish, I specialize in delivering exceptional service that exceeds expectations. From understanding customer needs to resolving escalations, I'm dedicated to ensuring each interaction leaves a positive impact.Promoted for Excellence: Recognized for my dedication and expertise, I was promoted to a floor assistant role to provide crucial support to other teams. In this capacity, I played a pivotal role in maintaining quality standards and fostering a culture of excellence across the organization.Resolving Escalations with Ease: Tasked with handling customer escalations, I leveraged my problem-solving skills and strategic mindset to assist floor supervisors in effectively addressing and resolving complex issues. By remaining calm under pressure and implementing proactive solutions, I helped mitigate escalations and ensure customer satisfaction.Driving Quality & Continuous Improvement: As a quality advocate, I am committed to upholding the highest standards of service delivery. By proactively monitoring and maintaining quality metrics, I contribute to ongoing process improvements and ensure consistent adherence to client requirements.

Mumbai Area, India

Driving Growth & Engagement: With a passion for sales and marketing, I specialize in promoting Aircel products to small corporate clients and driving engagement through targeted marketing initiatives. From developing compelling sales pitches to executing innovative marketing campaigns, I'm dedicated to driving business growth and enhancing brand visibility.Strategic Support & Analysis: As a proactive team member, I provide valuable support to the manager by assisting in the generation of daily reports and analyzing key performance metrics. By leveraging data-driven insights, I help inform strategic decision-making and optimize operational efficiency.Nurturing Customer Relationships: Customer satisfaction is at the heart of everything I do. I excel in providing after-sales support and building strong relationships with clients, ensuring their needs are met and their expectations are exceeded at every touchpoint.Event Management Excellence: From planning to execution, I have a proven track record in organizing successful promotional events for Aircel in various malls and business parks. By leveraging my creativity and attention to detail, I create memorable experiences that drive brand awareness and customer engagement.

Mumbai Area, India

Driving Retail Excellence: With a strong focus on sales optimization and operational efficiency, I excel in managing store operations, including sales, expenses, and stock management. By implementing strategic initiatives and closely monitoring key metrics, I ensure the store operates at peak performance levels.Leadership & Team Management: As a seasoned manager, I've successfully led and motivated a team of 5 staff members, fostering a positive work environment and driving collective success. Through effective delegation and coaching, I empower team members to achieve their full potential and deliver exceptional results.Financial Acumen & Banking Management: I possess a keen understanding of financial management, handling banking transactions on a daily basis with precision and accuracy. By maintaining meticulous records and implementing sound financial practices, I contribute to the overall financial health and success of the business.Customer-Centric Marketing Strategies: Recognizing the importance of customer relations, I leverage innovative marketing strategies to maintain strong connections with our customer base. From personalized promotions to targeted outreach campaigns, I'm committed to delivering an exceptional customer experience that drives loyalty and satisfaction.Recognized Achievements: I take pride in my achievements, including the certification of our parlor as the Training Center of Mumbai-Suburban in 2008. This recognition underscores my commitment to excellence and dedication to delivering best-in-class services to our community.

Bachelor Of Business Administration - Bba, Marketing

Hsc

Ssc